When You Cannot Make Copies As Wanted

Misfeeds occur frequently.

The number of sheets loaded exceeds the capacity of the machine.

• Load paper only as high as the upper limit markings on the side fences of the paper tray, or the markings on the paper guides of the bypass tray.

• Fan the sheets thoroughly before loading them.

Misfeeds occur frequently.

The paper tray's side fences are set too tightly.

Push the side fences lightly, and then reset them.

Misfeeds occur frequently.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see "Paper Storage", Paper Specifications and Adding Paper.

Misfeeds occur frequently.

The paper is too thick or too thin.

• Use recommended paper. For details about recommended paper, see "Recommended Paper", Paper Specifications and Adding Paper.

• Select a proper paper thickness for the paper. For details about the proper paper thickness, see "Tray Paper Settings", Connecting the Machine/ System Settings.

Misfeeds occur frequently.

The paper is wrinkled or has been folded/creased.

• Use recommended paper. For details about recommended paper, see "Recommended Paper", Paper Specifications and Adding Paper.

• Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see "Paper Storage", Paper Specifications and Adding Paper.

Misfeeds occur frequently.

Printed paper is being used.

Do not load sheets that have already been copied or printed onto by another machine.

Misfeeds occur frequently.

Sheets are sticking together.

• Fan the sheets thoroughly before loading them.

• Feed the sheets into the machine one at a time.

Copy paper becomes creased.

Printed paper is being used.

Do not load sheets that have already been copied or printed onto by another machine.

Copy paper becomes creased.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see "Paper Storage", Paper Specifications and Adding Paper.

Copy paper becomes creased.

The paper is too thin.

Use recommended paper. For details about recommended paper, see "Recommended Paper", Paper Specifications and Adding Paper.

Edges of sheets are creased.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see "Paper Storage", Paper Specifications and Adding Paper.

Edges of sheets are creased.

You are using non-recommended paper.

Use recommended paper. For details about recommended paper, see "Recommended Paper", Paper Specifications and Adding Paper.

Sheets are feeding in together, resulting in jams.

Sheets are sticking together.

• Fan the sheets thoroughly before loading them.

• Feed the sheets into the machine one at a time.

Print is slanted.

The side fences in the paper tray are not set properly.

Make sure the side fences are set properly. For details about how to set the side fences, see "Changing the Paper Size", Paper Specifications and Adding Paper.

Print is slanted.

The paper is feeding in at a slant.

Load the paper correctly. For details about loading paper, see "Loading Paper", Paper Specifications and Adding Paper.

Print is slanted.

The original guide of the ADF is not set properly.

Make sure the original guide is set properly. For details about how to set the original guide, see "Placing Originals in the Auto Document Feeder", Paper Specifications and Adding Paper.

You cannot combine several functions.

Selected functions cannot be used together.

Check the combination of functions, and then make the settings again. For details about combination of functions, see "Function Compatibility", Copy.

In "Margin Adjustment" mode, parts of the original image are not copied.

• You set a wide erased margin.

• There is a lack of margin space on the opposite side of the binding position.

Set a narrower margin with User Tools.

When using "Combine", parts of the image are not copied.

You specified a reproduction ratio that does not match the sizes of the originals and copy paper.

When you specify a reproduction ratio using Manual Paper Select mode, make sure the ratio matches the originals and the copy paper. Select the correct reproduction ratio before using Combine mode. For details about Combine mode, see "Combined Copying", Copy.

Copies are not in correct order.

You placed the originals in the incorrect order.

• When inserting a stack of originals into the ADF, the last page should be on the bottom.

• If you place an original on the exposure glass, start with the first page to be copied.

Cannot print in duplex mode.

You have loaded paper that is too thick or too thin.

Change the paper. For details about paper weight that can be used for duplex printing, see "Specifications for the Main Unit", Maintenance and Specifications.

Cannot print in duplex mode.

You have selected a paper tray that is not set for duplex printing.

Select a paper tray in [Tray Paper Settings] under [System Settings], and then press the [OK] key. Then, select [No Display (Plain Paper)] or [Recycled Paper] for Paper Type, press [Duplex], and then select [On]. See "Tray Paper Settings", Connecting the Machine/ System Settings.

Cannot print in duplex mode.

You have selected a paper type that cannot be used for duplex printing.

In [Tray Paper Settings], select a paper type that can be used for duplex printing. For details about the paper types that can be used, see "Duplex Copying", Copy.

Copies are not in correct order.

You placed the originals in the incorrect order.

• When inserting a stack of originals into the ADF, the last page should be on the bottom.

• If you place an original on the exposure glass, start with the first page to be copied.

When using "Duplex", copy is made top to bottom even though [Top to Top] is selected.

You placed the originals in the wrong orientation.

Place the original in the correct orientation. For details about original orientation when using duplex copy, see "Duplex Copying", Copy.