Alert Messages (Displayed on the Control Panel)

"(A1) Open Front Cover and remove the paper."

Open the front cover and remove the jammed paper from the paper feed path.

For details, see Removing Jammed Paper.

"(A2) Remove misfeed in Trays. Opn & cls Frt. Cov."

Remove the jammed paper from the bypass tray. To reset the error, open the front cover and then close it.

For details, see Removing Jammed Paper.

"(B) Open Front Cover and remove the paper."

Open the front cover and remove the jammed paper from the internal paper feed path.

For details, see Removing Jammed Paper.

"(B) (C) Open Front/Rear Cover and remove misfeed."

Open the front cover and remove any jammed paper from the internal paper feed path.

For details, see Removing Jammed Paper.

"(Y1) Remove misfeed in Tray 2. Opn & cls Frt. Cov."

Open Tray 2 and remove the jammed paper. To reset the error, open the front cover and then close it.

For details, see Removing Jammed Paper.

"(Y2) Remove misfeed in Tray 3. Opn & cls Frt. Cov."

Open Tray 3 and remove the jammed paper. To reset the error, open the front cover and then close it.

For details, see Removing Jammed Paper.

"(Z1) Open Rear Cover and remove misfeed"

Open the rear cover and remove the jammed paper from the paper duplex unit.

For details, see Removing Jammed Paper.

"(Z2) Opn Tray1/R.Cov & remove ppr. Opn & cls F.Cov"

Open Tray 1 and the rear cover, and then remove the jammed paper. To reset the error, open the front cover and then close it.

For details, see Removing Jammed Paper.

"Toner is almost empty."

The print cartridge is almost empty.

For details, see Replacing the Print Cartridge.

"Add toner. Replace Toner Cartridge."

The toner has run out. Replace the print cartridge.

For details, see Replacing the Print Cartridge.

“@Remote Cert. update failed”

Updating the @Remote certificate failed.

Turn the printer off, and then turn it on again. If the problem persists, contact your sales or service representative.

“Cannot connect=>Comm.Serv. Check proxy user/password.”

The proxy user name or password is incorrect.

Check the proxy server settings, and then change the user name and/or password if they are incorrect.

“Cannot connect with DHCP server.(101/201)”

An IP address cannot be obtained from the DHCP server.

Contact your network administrator.

“Cannot connect with NetWare print server. (107/207)”

No connection with the NetWare print server is available.

Contact your network administrator.

“Cannot connect with NetWare server.(106/206)”

No connection with the NetWare print server is available.

Contact your network administrator.

“Cannot print.”

The printer cannot print the sent data.

Check that the file you want to print is a supported file type.

Check the misfeeds and ask your network administrator for help.

“Change (Tray name) to the following settings:”

The size of the paper in the tray does not match the paper size specified in the printer driver.

Select a tray containing paper that is the same size as the specified paper size.

“Check network settings.(103/203)”

The IP address setting is incorrect.

Check the IP address, subnet mask, and gateway address.

“Classification Code Error”

A classification code is not specified for the print job.

Enter a classification code using the printer properties and print the document again.

“Connect failed:WirelessCard Turn power off, check card.”

The printer cannot detect the wireless LAN interface board.

Check that the board is supported or installed correctly.

"Cover Open. Please close the indicated cover."

A cover of the printer is open.

Close the cover as indicated on the control panel.

“Duplex mode is in off position for (tray name)”

The duplex mode for the indicated tray is not available.

You can use one-sided printing only. Press [Change] to change the tray's settings, press [JobReset] to reset the job, or press [Form Feed] to force printing.

“Ethernet Board Error”

An error on the Ethernet is detected.

Turn the printer off, and then turn it on again. If the problem persists, contact your sales or service representative.

“Exceeded max. No. of files.”

While printing a Sample Print, Locked Print, Hold Print, or Stored Print file, the maximum file capacity was exceeded.

Delete unneeded files stored in the printer.

“Exceeded max. No. of pages.”

While printing a Sample Print, Locked Print, Hold Print, or Stored Print file, the maximum page capacity was exceeded.

• Delete unneeded files stored in the printer.

• Reduce the number of pages to print.

“Exceeded max. print size. Press [FormFeed] or [JobReset].”

The specified paper size exceeds the maximum size supported by this printer.

Press [Form Feed] to force printing or [JobReset] to cancel printing.

“Exceeded max. print size. Press [JobReset].”

The specified paper size exceeds the maximum size supported by this printer.

Press [JobReset] to cancel printing.

“Failed to connect to server for Remote Diagnostics.”

The printer cannot communicate with Remote Communication Gate.

Check the connection to the Remote Server Gate.

“Independent-supply toner”

Independent-supply toner is set.

Use the toner recommended for this printer.

“IPv6 Address already exists Link-local Address(109/209)”

The same IPv6 address is already used.

Contact your network administrator.

“IPv6 Address already exists Stateless Address(109/209)”

The same IPv6 address is already used.

Contact your network administrator.

“IPv6 Address already exists Manual Config. Address(109/209)”

The same IPv6 address is already used.

Contact your network administrator.

“Load paper in (tray name)”

There is no paper in the specified tray.

Load the specified paper in the tray, press [JobReset] to reset the job.

“No privileges to use funct.”

The logged in user does not have the privileges to register programs or change the paper tray settings.

For details about how to set permissions, see Security Guide.

“Option RAM Error”

The printer cannot detect an optional SDRAM module.

Check that the SDRAM module installed correctly.

“Par. I/F board has a problem.”

The printer's self-diagnostic test failed due to a loopback error.

Replace the IEEE 1284 board that caused the error.

“Printer Font Error.”

There are problems with the printer's font file.

Turn the printer off, and then turn it on again.

If the problem persists, contact your sales or service representative.

“Problem with Hard Disk Please call service.”

The printer cannot detect the hard disk.

Check that the hard disk installed correctly. If the problem persists, contact your sales or service representative.

“Problem:Wireless card Please call service.”

The printer cannot detect a wireless LAN interface board.

Check that the wireless LAN interface board installed correctly. If the problem persists, contact your sales or service representative.

“Replacmnt Requrd Maint. Kit”

You need to replace the maintenance kit.

For details, see Replacing Other Consumables.

“Replcmnt Requrd Drum Unit”

You need to replace the drum unit.

For details, see Replacing Other Consumables.

“Repl Requrd Soon Maint. Kit”

You will need to replace the maintenance kit soon.

Contact your sales or service representative to obtain a new unit.

“Rplcmnt Rqrd Soon:Drum Unit”

You will need to replace the drum unit soon.

Contact your sales or service representative to obtain a new unit.

“SD Card authenticatn.failed Error recurs, call service.”

Authentication from the SD card failed.

Turn the printer off, and then turn it on again. If the problem persists, contact your sales or service representative.

“Set the Drum Unit correctly.”

The drum unit may not be installed correctly.

Turn the printer off, and then install the drum unit again.

“Set the Maintenance Kit correctly.”

The fusing unit may have not been installed correctly.

Turn the printer off, and then install the fusing unit again.

If the message continues to appear after the unit is installed again, contact your sales or service representative.

“Set the Toner Cartridge correctly.”

The print cartridge may have not been installed correctly.

Turn the printer off, and install the print cartridge again.

“Standard Tray is full. Remove the paper.”

The standard tray is full.

Remove the paper.

“Supply order has failed.”

The automatic supply order failed.

The message indicates the printer tried to order the supplies.

“This NetBIOS name is already in use.(108/208)”

The NetBIOS name specified for the printer is already used by another device on the network.

Contact your network administrator.

“The same IPv4 Address already exists.(102/202)”

The IPv4 address specified for the printer is already used by another device on the network.

Contact your network administrator.

“The selected job has already been printed or deleted.”

This message might appear if you print or delete a job from Web Image Monitor.

Press Exit on the message screen.

“USB has a problem. Please call service.”

The printer has detected a USB board failure.

Turn the printer off, and then turn it on again. If the problem persists, contact your sales or service representative.

“Values set for IPv6/Gateway addresses are invalid.(110/210)”

The IPv6 address or gateway address is invalid.

Check the network settings.

“Waste Toner almost full”

The print cartridge must be replaced when the life of the waste toner is ending.

Prepare a new print cartridge.

“Waste Toner full”

The waste toner is full.

Replace the print cartridge. For details, see Replacing the Print Cartridge.

“WPA Auth. incomplete.(211)”

WPA authentication could not be completed.

Contact your network administrator.

"Cannot connect with the wireless card. Turn the main power switch off, then check the card."

• The wireless LAN interface board was not inserted when the printer was turned on.

• The wireless LAN interface board was pulled out after the printer was turned on.

• The settings are not updated although the unit is detected.

• Turn off the main power switch, and then confirm the wireless LAN interface board is inserted correctly. For details about installing the board, contact your service representative.

• If the message appears again, contact your service representative.

“Cannot print because both the main and designation (chapter) sheets are set to the same paper tray. Press [Job Reset] to cancel the job.”

The tray selected for other pages is the same as the one for slip sheets.

Reset the job. Be sure the tray you select for slip sheets is not providing paper for other pages.

“Hardware Problem: Ethernet”

An error has occurred in the Ethernet interface.

Turn the main power switch off and then back on again. If the message appears again, contact your service representative.

“Hardware Problem: HDD”

An error has occurred in the hard disk.

• Turn the main power switch off and then back on again. If the message appears again, contact your service representative.

• The hard disk may have not been installed properly if you have installed it yourself. Check that it is properly installed For details about installing the unit, see Installing the Memory Expansion Units.

“Hardware Problem: Parallel I/F”

An error has occurred in the IEEE 1284 interface board.

• Turn the main power switch off and then confirm the IEEE 1284 interface board is inserted correctly. For details about installing the board, see Installing the Interface Units.

• If the message appears again, contact your service representative.

“Hardware Problem: USB”

An error has occurred in the USB interface.

Turn the main power switch off and then back on again. If the message appears again, contact your service representative.

“Hardware Problem: Wireless Card”

(A "wireless LAN interface board" is referred to as a "wireless card".)

The wireless LAN interface board can be accessed, but an error was detected.

• Turn off the main power switch, and then confirm the wireless LAN interface board is inserted correctly. For details about installing the board, see Installing the Interface Units.

• If the message appears again, contact your service representative.

“Load ppr blw in (Tray name).”

The printer driver settings are incorrect or the tray does not contain paper of the size selected in the printer driver.

Check that the printer driver settings are correct, and then load paper of the size selected in the printer driver into the input tray. For details about how to change the paper size, see Loading Paper.

“Maintenance Kit is not set correctly. Please call service.”

The fusing unit may have not been installed correctly.

Contact your sales or service representative.

“No toner. Replace Toner Cartridge.”

The toner has run out. Replace the print cartridge.

For details, see Replacing the Print Cartridge.

“n ppr siz msmtch Select new tray or use ppr size below.”

("n" is a tray name.)

The size of the paper in the tray does not match the paper size specified in the printer driver.

Select a tray containing paper that is the same size as the specified paper size.

“Printer font error.”

An error has occurred in the font settings.

Contact your service representative.

“Problems with the wireless board. Please call service.”

(A "wireless LAN interface board" is referred to as a "wireless board".)

The printer has detected a wireless LAN interface board failure.

If the message appears again, contact your service representative.

“Remove the paper from Standard Tray.”

The standard tray is full.

Remove the paper.

“Replacement of Drum Unit is now necessary. Please call service.”

You need to replace the drum unit.

Contact your sales or service representative to obtain a new unit.

“Replacement of Drum Unit will soon be necessary. Please call service.”

You will need to replace the drum unit soon.

Contact your sales or service representative to obtain a new unit.

“Replacement of Maintenance Kit is now necessary. Please call service.”

You need to replace the maintenance kit.

Contact your sales or service representative to obtain a new unit.

“Replacement of Maintenance Kit will soon be necessary.Please call service.”

You will need to replace the maintenance kit soon.

Contact your sales or service representative to obtain a new unit.

“The selected file(s) contained file(s) without access privileges. Only file(s) with access privileges will be deleted.”

You have tried to delete files without the authority to do so.

To check your access permission for stored documents, or to delete a document you do not have permission to delete, see Security Guide.

“Toner Cartridge is almost empty. Replace Toner Cartridge.”

The print cartridge is almost empty.

Prepare a new print cartridge.

“Tray setg. do not match spcfd siz&typ. Select new tray or use sz&typ below.”

The printer driver settings are incorrect or the tray does not contain paper of the size or type selected in the printer driver.

• Check that the printer driver settings are correct, and then load paper of the size selected in the printer driver into the input tray. For details about how to load paper, see Loading Paper.

• Select the tray manually to continue printing, or cancel a print job. For details about how to select the tray manually, or cancel a print job, see If an Error Occurs with the Specified Paper Size and Type.

“Failed to update @Remote certificate. Please call service.”

Updating the @Remote certificate failed.

Turn the printer off, and then turn it on again. If the problem persists, contact your sales or service representative.

“Waste Toner is almost full”

The print cartridge must be replaced when the life of the waste toner is ending.

Prepare a new print cartridge.

“Waste Toner full”

The waste toner is full.

Replace the print cartridge. For details, see Replacing the Print Cartridge.

“You do not have the privileges to use this function.”

The logged in user name does not have permission for the selected function.

For details about how to set permissions, see Security Guide.

“Unable to access the specified memory storage device.”

The memory device used cannot be recognized.

For details about the recommended memory devices for the Direct printing function from memory storage devices, contact your service representative. The USB flash memory device that features password protection or other security features may not work normally.

“Exceeded the limit value for total data size of the selected files. Cannot select more files.”

• The size of the selected file exceeds 1 GB.

• The total size of the selected files exceeds 1 GB.

Files or groups of files larger than 1 GB cannot be printed.

• When the total size of the multiple files that are selected exceeds 1 GB, select files separately.

• When the size of the selected file exceeds 1 GB, print by using a function other than the Direct printing function from memory storage devices.

You cannot select files of different formats at the same time.