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Messages Displayed when Using PC Screen Share

Message

Causes

Solutions

“PC Screen Share was not started in the normal way. Please follow the guidance in the Operating Instruction and restart the software.”

The firmware version of this machine does not match that of PC Screen Share.

Update the firmware of this machine.

Update the Firmware. For details about how to update the firmware, see Firmware Update.

If PC Screen Share has not been started from the machine, access the PC Screen Share drive and start PC Screen Share. For details about PC Screen Share, see Preparing for Screen Share.

“The driver for PC Screen Share has not been installed. Install the driver and then start the software.”

The driver for PC Screen Share is not installed.

Install the driver. For about how to install the driver, see Preparing for Screen Share.

“An error occurred on the device. PC Screen Share will close.”

An error occurred on the machine while using PC Screen Share.

Check that message displayed on this machine.

“A system error occurred while starting PC Screen Share.”

PC Screen Share is failed to start due to an error on the machine.

Check that message displayed on this machine.

“A system error occurred while cancelling PC Screen Share.”

PC Screen Share is failed to stop due to an error on the machine.

Check that message displayed on this machine.