Messages Displayed when Using the Machine

“Before Using The Machine”

“The machine must be connected to the network. Currently no connection is available. Please check the network configuration.”

The machine failed to connect to the network when

starting for one of the following reasons:

• Wired/Wireless Network Configuration has not been specified.

• Wired/Wireless Network Configuration is incorrect.

• The network environment is not working normally.

Check the network environment that is being used. Perform one of the following actions.

• Check that the settings in Wired/ Wireless Network Configuration are correct.

• Contact the network administrator to check that the network environment is working normally.

“The firmware must be updated before the meeting service can be used.”

A required firmware update is detected.

Check the update information, and then start the update immediately.

“Connection Failed”

“Could not connect with the following contact.”

The contact has refused the call.

Check with the contact.

“Discontinue Connection”

“The other contact did not respond.”

The contact does not answer the call.

Check with the contact.

“Call Failed”

“The number of participating contacts has reached the maximum.”

The maximum number of contacts in the meeting is reached.

Check with the contacts.

The maximum number of contacts that can join a meeting is 20.

“Call Failed”

“Call again.”

• When initiating a call, the other party initiated a call or received from another contact.

• When initiating a call, the status of the contact changed.

Make sure the other party's status is "Ready" or "Meeting".

“Machine Locked”

“Please call the support desk.”

The Contact ID set for the machine is invalid.

Contact the support desk.

“Failed to Connect to Network”

“Failed to connect to the network. It may have been caused by the following. The network configuration is not correct. The wireless signal may be too weak. The network cable may be disconnected. Please check the network and then restart the machine.”

The machine failed to connect to the network when starting for one of the following reasons:

• Wired/Wireless Network Configuration is incorrect.

• The Ethernet cable is not connected to the machine correctly.

• The wireless signal may be too weak.

• The network environment is not working normally.

Check the network environment that is being used. Perform one of the following actions, and then restart the machine:

• Check that the settings in Wired/Wireless Network Configuration are correct.

• If a wired network is being used, check that the Ethernet cable is connected correctly. Or, remove the Ethernet cable and then reconnect it.

• If a wireless network is being used, turn off the machine and switch to a wired network.

• Move the machine to a locate with good wireless signal. For details about wireless network environment, see Operating Environment.

• Contact the network administrator to check that the network environment is working normally.

“Disconnected from the Network”

“The machine has been disconnected from the network. It may have been caused by the following. The network bandwidth may be insufficient. The wireless signal may be too weak. The network cable may be disconnected. Please check the network.”

The machine disconnected from the network when starting for one of the following reasons:

• The Ethernet cable is not connected to the machine correctly.

• The wireless signal may be too weak.

• The network bandwidth may be insufficient.

• The network environment is not working normally.

Check the network environment that is being used. Perform one of the following actions, and then restart the machine:

• If a wired network is being used, check that the Ethernet cable is connected correctly. Or, remove the Ethernet cable and then reconnect it.

• If a wireless network is being used, turn off the machine and switch to a wired network.

• Move the machine to a locate with good wireless signal. For details about wireless network environment, see Operating Environment.

• Contact the network administrator to check that the network environment is working normally.

“Not Connected to the Network”

“Failed to update the firmware. It may have been caused by the following. The wireless signal may be too weak. The network cable may be disconnected. Please check the network and then restart the machine and update the firmware again.”

The machine failed to connect to the network when restarting to update the firmware for one of the following reasons:

• Wired/Wireless Network Configuration is incorrect.

• The Ethernet cable is not connected to the machine correctly.

• The wireless signal may be too weak.

• The network environment is not working normally.

Check the network environment that is being used. Perform one of the following actions, and then restart the machine. After restart the machine, update the firmware again.

• Check that the settings in Wired/Wireless Network Configuration are correct.

• If a wired network is being used, check that the Ethernet cable is connected correctly. Or, remove the Ethernet cable and then reconnect it.

• If a wireless network is being used, turn off the machine and switch to a wired network.

• Move the machine to a locate with good wireless signal. For details about wireless network environment, see Operating Environment.

• Contact the network administrator to check that the network environment is working normally.

“Network Connection Disconnected”

“The machine has been disconnected from the network due to a network error. It may have been caused by the following. The wireless signal may be too weak. The network cable may be disconnected. Please check the network and then restart the machine.”

The machine disconnected from the network when starting for one of the following reasons:

• The Ethernet cable is disconnected.

• The wireless signal may be too weak.

• The network environment is not working normally.

Check the network environment that is being used. Perform one of the following actions, and then restart the machine:

• If a wired network is being used, check that the Ethernet cable is connected correctly. Or, remove the Ethernet cable and then reconnect it.

• If a wireless network is being used, turn off the machine and switch to a wired network.

• Move the machine to a locate with good wireless signal. For details about wireless network environment, see Operating Environment.

• Contact the network administrator to check that the network environment is working normally.

“Network Connection Disconnected”

“The machine has been disconnected from the network due to a network error. It may have been caused by the following. The wireless signal may be too weak. The network cable may be disconnected. Please check the network and then select [OK]. The machine will then try to connect to the network again.”

The machine disconnected from the network for one of the following reasons:

• The Ethernet cable is disconnected.

• The wireless signal may be too weak.

• The network environment is not working normally.

Check the network environment that is being used. Perform one of the following actions:

• If a wired network is being used, check that the Ethernet cable is connected correctly. Or, remove the Ethernet cable and then reconnect it.

• If a wireless network is being used, turn off the machine and switch to a wired network.

• Move the machine to a locate with good wireless signal. For details about wireless network environment, see Operating Environment.

• Contact the network administrator to check that the network environment is working normally.

“Failed to Obtain IP Address Automatically”

“The configuration has been saved, but the machine failed to obtain the IP address. It may have been caused by the following. The configuration of the authentication method or SSID may be incorrect. There may be a problem with the DHCP environment. The wireless signal may be too weak. The network cable may be disconnected. If you are using a wireless network please first check the network configuration. If the configuration is correct or the network is wired then next please check the network.”

The machine failed to connect to the network for one of the following reasons:

• Wired/Wireless Network Configuration is incorrect.

• The setting for SSID or Authentication Method in Wireless Network Configuration is incorrect.

• The DHCP environment is not working normally.

• The wireless signal may be too weak.

• The Ethernet cable is disconnected.

• The network environment is not working normally.

Check the network environment that is being used. Perform one of the following actions:

• Check the settings for SSID or Authentication Method in Wireless Network Configuration.

• If a wired network is being used, check that the Ethernet cable is connected correctly. Or, remove the Ethernet cable and then reconnect it.

• Move the machine to a locate with good wireless signal. For details about wireless network environment, see Operating Environment.

• Contact your network administrator.

“Failed to Start Meeting”

“There may be a problem either with the network or you and another party have performed an operation simultaneously. Please try again.”

The machine failed to start meeting for one of the following reasons:

• The network environment is not working normally.

• You and the contact start connecting at the same time

Check the network environment that is being used, and then connect to the meeting again.

If the same message displayed again, restart the machine.

“Disconnected from the Meeting”

“The machine has been disconnected from the meeting due to a network error. It may have been caused by the following. The wireless signal may be too weak. The network cable may be disconnected. The network bandwidth may be insufficient. Please check the network and then start the meeting again.”

The machine disconnected from the meeting and leave the meeting automatically for one of the following reasons:

• The Ethernet cable is disconnected.

• The wireless signal may be too weak.

• The network bandwidth may be insufficient.

• The network environment is not working normally.

Check the network environment that is being used. Perform one of the following actions:

• If a wired network is being used, check that the Ethernet cable is connected correctly. Or, remove the Ethernet cable and then reconnect it.

• If a wireless network is being used, turn off the machine and switch to a wired network.

• Move the machine to a locate with good wireless signal. For details about wireless network environment, see Operating Environment.

• Contact the network administrator to check that the network environment is working normally.

“Disconnected from the Meeting”

“The machine has been disconnected from the meeting due to a network error. It may have been caused by the following. The wireless signal may be too weak. The network cable may be disconnected. Please check the network and then select [OK]. The machine will then try to connect to the network again.”

The machine disconnected from the meeting and leave the meeting automatically for one of the following reasons:

• The Ethernet cable is disconnected.

• The network bandwidth may be insufficient.

• The network environment is not working normally.

Check the network environment that is being used. Perform one of the following actions:

• If a wired network is being used, check that the Ethernet cable is connected correctly. Or, remove the Ethernet cable and then reconnect it.

• If a wireless network is being used, turn off the machine and switch to a wired network.

• Move the machine to a locate with good wireless signal. For details about wireless network environment, see Operating Environment.

• Contact the network administrator to check that the network environment is working normally.

“Network Disconnected During Update”

“The machine could not update the firmware. Please check the network, restart the machine and then update the firmware.”

The machine disconnected from the network when updating the firmware for one of the following reasons:

• The Ethernet cable is disconnected.

• The wireless signal may be too weak.

• The network environment is not working normally.

Check the network environment that is being used. Perform one of the following actions, and then restart the machine:

• If a wired network is being used, check that the Ethernet cable is connected correctly. Or, remove the Ethernet cable and then reconnect it.

• If a wireless network is being used, turn off the machine and switch to a wired network.

• Move the machine to a locate with good wireless signal. For details about wireless network environment, see Operating Environment.

• Contact the network administrator to check that the network environment is working normally.

“Connected USB Device is Inactive”

“To use the external microphone speaker please connect it before starting the meeting.”

The external microphone speaker cannot be used when connecting it at one of the followings;

• Connect the external microphone speaker after the meeting is started.

• Another external microphone speaker is being used in the meeting already.

Connect the external microphone speaker before the meeting.

“The USB Device has been Disconnected”

“Please do not disconnect the USB device during the meeting.”

Audio input and output is disabled if disconnecting the external microphone speaker after the meeting is started.

Disconnect the external microphone speaker before the meeting or after the meeting.