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Alert Messages (Displayed on the Control Panel)

Note

Message

Cause

Solution

"Cannot connect with the wireless card. Turn the main power switch off, then check the card."

  • The wireless LAN board was not inserted when the printer was turned on.

  • The wireless LAN board was pulled out after the printer was turned on.

  • The settings are not updated although the unit is detected.

  • Turn off the main power switch, and then confirm the wireless LAN board is inserted correctly. For details about installing the board, see Installing the Interface Units.

  • If the message appears again, contact your service representative.

“Hardware Problem: Ethernet”

An error has occurred in the Ethernet interface.

Turn the main power switch off and then back on again. If the message appears again, contact your service representative.

“Hardware Problem: HDD”

An error has occurred in the hard disk.

  • Turn the main power switch off and then back on again. If the message appears again, contact your service representative.

  • The hard disk may have not been installed properly if you have installed it yourself. Check that it is properly installed For details about installing the unit, see Installing the Memory Expansion Units.

“Hardware Problem: Parallel I/F”

An error has occurred in the IEEE 1284 interface board.

  • Turn the main power switch off and then confirm the IEEE 1284 interface board is inserted correctly. For details about installing the board, see Installing the Interface Units.

  • If the message appears again, contact your service representative.

“Hardware Problem: USB”

An error has occurred in the USB interface.

Turn the main power switch off and then back on again. If the message appears again, contact your service representative.

“Hardware Problem: Wireless Card”

The wireless LAN board can be accessed, but an error was detected.

  • Turn off the main power switch, and then confirm the wireless LAN board is inserted correctly. For details about installing the board, see Installing the Interface Units.

  • If the message appears again, contact your service representative.

“Out of paper in n. Load paper of the following size and type. To cancel the current job, press [Job Reset].”

("n" is a figure.)

The printer driver settings are incorrect or the tray does not contain paper of the size selected in the printer driver.

Check that the printer driver settings are correct, and then load paper of the size selected in the printer driver into the input tray. For details about how to change the paper size, see Loading Paper.

“Tray setg. do not match spcfd siz&typ. Select new tray or use sz&typ below.”

The printer driver settings are incorrect or the tray does not contain paper of the size or type selected in the printer driver.

  • Check that the printer driver settings are correct, and then load paper of the size selected in the printer driver into the input tray. For details about how to load paper, see Loading Paper.

  • Select the tray manually to continue printing, or cancel a print job. For details about how to select the tray manually, or cancel a print job, see If an Error Occurs with the Specified Paper Size and Type.

“n ppr siz msmtch Select new tray or use ppr size below.”

("n" is a tray name.)

The size of the paper in the tray does not match the paper size specified in the printer driver.

Select a tray containing paper that is the same size as the specified paper size.

“Problem: Printer Font Error”

An error has occurred in the font settings.

Contact your service representative.

“The selected file(s) contained file(s) without access privileges. Only file(s) with access privileges will be deleted.”

You have tried to delete files without the authority to do so.

To check your access permission for stored documents, or to delete a document you do not have permission to delete, see Security Guide.

“The same paper tray cannot be set for the main sheets and slip sheets ([Designate]). Check the setting.”

The tray selected for other pages is the same as the one for slip sheets.

Reset the job. Be sure the tray you select for slip sheets is not providing paper for other pages.

“You do not have the privileges to use this function.”

The logged in user name does not have permission for the selected function.

For details about how to set permissions, see Security Guide.

Messages during Direct print from a memory storage device

Message

Causes

Solutions

“Unable to access the specified memory storage device.”

The memory device used cannot be recognized.

For details about the recommended memory devices for the Direct printing function from memory storage devices, contact your service representative. The USB flash memory device that features password protection or other security features may not work normally.

“Exceeded the limit value for total data size of the selected files. Cannot select more files.”

  • The size of the selected file exceeds 1 GB.

  • The total size of the selected files exceeds 1 GB.

Files or groups of files larger than 1 GB cannot be printed.

  • When the total size of the multiple files that are selected exceeds 1 GB, select files separately.

  • When the size of the selected file exceeds 1 GB, print by using a function other than the Direct printing function from memory storage devices.

You cannot select files of different formats at the same time.