Error Messages

The ink has run out.

Install a new print cartridge.

See Replacing a Print Cartridge.

The bypass tray has not been installed correctly.

Reset the bypass tray correctly.

See Attaching and Detaching the Multi Bypass Tray, No Paper/Tray Not Detected (Bypass Tray).

Communication was lost during fax transmission or reception.

Contact the administrator.

The connection with the FTP, LDAP, POP3, SMB, SMTP server, or USB memory was lost while sending or receiving data.

Contact the administrator.

The machine cannot access the FTP, LDAP, POP3, SMB, or SMTP server.

Contact the administrator.

The machine cannot obtain an IP address from the FTP, LDAP, POP3, or SMTP server.

Contact the administrator.

You are trying to enter the destination, but Group Dial was selected for the destination.

Cancel Group Dial.

The duplex unit cover is open.

Close the duplex unit cover.

See Cover Open.

The duplex unit has not been installed correctly.

Reset the duplex unit correctly.

See Duplex Unit Not Detected.

The machine is unable to send an e-mail, because its size has exceeded the maximum limit.

There is not enough memory to receive a fax.

There is not enough memory to send a fax.

• Change the resolution setting, and then try sending/receiving the fax again.

  See Specifying the resolution.

• Reduce the number of originals.

The number of digits in the entered fax destination has exceeded the maximum limit.

Check if the entered fax destination is correct.

A connection with the FTP, LDAP, POP3, SMB, SMTP server, or USB memory is failed.

Contact the administrator.

Data sent from the machine has not been stored in the FTP server.

Contact the administrator.

A non-genuine print cartridge was installed.

Use of non-genuine print cartridges or refilled print cartridges may reduce print quality or cause malfunctions.

Use genuine cartridges only.

See Recommended Consumables.

A non-genuine print cartridge was installed.

Use of non-genuine print cartridges or refilled print cartridges may reduce print quality or cause malfunctions.

Use genuine cartridges only.

See Recommended Consumables.

The ink collector unit is almost full.

Make sure you have a new ink collector on hand.

If a print cartridge starts running out of ink when the ink collector unit is almost full, the alert indicator will flash and a message informing you of the cartridge's low ink level will appear on the display.

The ink collector unit is full.

Replace the ink collector unit.

See Replacing an Ink Collector Unit.

The ink collector unit has not been installed correctly.

Reset the ink collector unit correctly.

See Ink Collector Unit Not Detected.

Internal unit is a service replacement part.

For details about internal unit replacement, contact your sales or service representative.

The password entered to access the FTP, LDAP, POP3, SMB, or SMTP server is invalid.

For future reference, make a note of the correct password and keep it safe.

The ink will soon run out.

Make sure you have a new print cartridge for the color indicated by the icon.

Memory reached capacity.

Reduce the number of originals, and then try print or copy again.

The SMTP server's memory reached capacity during e-mail transmission.

An USB device reached capacity.

You pressed a Quick Dial key, but no destination is registered to that key.

You can fax more speedily by registering destinations for Quick Dial keys.

See Specifying the Fax Destination.

An original misfeed or a paper jam has occurred inside the ADF.

• Remove the jammed original and then set a new original in the ADF.

• Check the original is suitable for scanning.

• Open and close the ADF cover.

See Removing Paper Jammed in the Auto Document Feeder.

The tray (Tray 1, 2, or Tray 3) has run out of paper.

Reload the paper tray.

See No Paper/Tray Not Detected (Tray 1), No Paper/Tray Not Detected (Tray 2/3).

The over-current protection function is operating. Remove any USB devices, and then turn the power off and then back on.

A paper misfeed or a paper jam has occurred in the multi bypass tray.

Remove the jammed paper from the bypass tray.

See Removing Paper Jammed in the Multi Bypass Tray.

A paper misfeed or a paper jam has occurred in the duplex unit.

Open the duplex unit cover or detach the duplex unit, and then remove the jammed paper.

See Paper Jam in the Duplex Unit.

A paper misfeed or a paper jam has occurred in the rear cover or the duplex unit.

Open the rear cover or detach the duplex unit, and then remove the jammed paper.

See Paper Jam in the Duplex Unit and Tray 2/3.

A paper misfeed or a paper jam has occurred in the scanner unit.

Open the scanner unit, remove the jammed paper, and then press [FormFeed].

See Removing Paper Jammed under the Scanner Unit.

A paper misfeed or a paper jam has occurred in the scanner unit.

Remove the jammed paper, and then press [FormFeed].

See Removing Paper Jammed under the Scanner Unit.

A paper misfeed or a paper jam has occurred in Tray # (2 or 3) or the duplex unit.

Remove the tray or duplex unit, and then remove the jammed paper.

See Paper Jam in the Duplex Unit and Tray 2/3.

A paper misfeed has occurred in the tray (Tray 1, 2, or 3).

Try loading the paper again.

See Removing Paper Jammed in Tray 1, Paper Jam in Tray 2/3.

The size of paper in the #### (Tray 1, 2, 3, or Bypass) is different from the size specified.

Load the paper of the size specified in the paper tray, and then change the paper size in the paper input menu accordingly.

Alternatively, press [FormFeed], select a paper tray containing paper of the specified size, and then print.

See Paper Size Mismatch/Paper Type Mismatch (Tray 1), Paper Size Mismatch/Paper Type Mismatch (Tray 2/3), Paper Size Mismatch/Paper Type Mismatch (Bypass Tray).

The size of paper in #### (Tray 1, 2, 3, or Bypass) is different from the size specified.

Load the paper of the size specified in the paper tray, and then change the paper size in the paper input menu accordingly.

Alternatively, press [FormFeed], select a paper tray containing paper of the specified size, and then print.

See Paper Size Mismatch/Paper Type Mismatch (Tray 1), Paper Size Mismatch/Paper Type Mismatch (Tray 2/3), Paper Size Mismatch/Paper Type Mismatch (Bypass Tray), Paper Size Mismatch/Paper Type Mismatch (Auto Tray Select).

None of the paper trays is loaded with paper matching the size or type specified.

Change the paper tray settings to match the specified size or type of paper, and then press [FormFeed].

The loaded paper is the wrong size or type.

To print a received file, load A4, letter (8¹/₂ × 11), or legal (8¹/₂ × 14) paper.

The type of paper in ####. (Tray 1, 2, 3, or Bypass) is different from the type specified.

Load the paper of the type specified in the paper tray, and then change the paper type in the paper input menu accordingly.

Alternatively, press [FormFeed], select a paper tray containing paper of the specified type, and then print.

See Paper Size Mismatch/Paper Type Mismatch (Tray 1), Paper Size Mismatch/Paper Type Mismatch (Tray 2/3), Paper Size Mismatch/Paper Type Mismatch (Bypass Tray).

The type of data received cannot be printed by the machine.

The extension telephone is off the hook.

After using the telephone, replace the handset properly.

Reload originals in the ADF.

To resume scanning, press [Resume].

The right front cover is open.

Close the right front cover.

See Cover Open / Print Cartridge(s) Not Detected.

The scanner unit is open.

Close the scanner unit.

See Cover Open.

The duplex unit is not installed correctly.

Reinstall the duplex unit correctly.

See Duplex Unit Not Detected.

An error has occurred.

Turn the machine off and then on.

If the message reappears, contact your sales or service representative.

No print cartridge has been installed.

Install the print cartridge correctly.

See Cover Open / Print Cartridge(s) Not Detected.

The SADF copy function is enabled, but no original is loaded in the ADF. Load originals in the ADF.

See SADF Mode.

ID Card Copy is not available with the ADF.

Place the original on the exposure glass.

See Copying Both Sides of an ID Card onto One Side of Paper.

Data sent from the machine has not been stored in the SMB server.

Contact the administrator.

The specified code does not match the programmed Memory Lock ID.

Check the ID.

The temperature is abnormally high.

Check the installation area and relocate the machine.

See Out of Printable Temperature Range.

The temperature is abnormally high.

Wait until the machine acclimates to the room temperature.

See Out of Printable Temperature Range.

The temperature is abnormally low.

Check the installation area and relocate the machine.

See Out of Printable Temperature Range.

The temperature is abnormally low.

Wait until the machine acclimates to the room temperature.

See Out of Printable Temperature Range.

A destination that has already been selected using a Quick Dial Key has been selected again.

The rear cover of Tray # (2 or 3) is open.

Close the rear cover.

See Cover Open.

An unsupported USB device is connected.

Disconnect the USB device.

Flash drives and digital cameras are supported.

USB hubs are not supported.

Disconnect the hub.

A used print cartridge has been installed.

Replace a new print cartridge for the color indicated.

See Replacing a Print Cartridge.

A used collector unit has been installed.

Replace it with a new one.

See Replacing an Ink Collector Unit.