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Printer Does Not Print

Possible Cause

Solutions

Is the power on?

Turn on the printer.

Does the Printer key stay red?

If so, check the error message or warning status on the display and take the required action.

Are there any error messages on the display panel?

Check the error message, and take the required action.

Is the printer Auto On Line?

Bring it Auto On Line by pressing the [Auto On Line] key.

Is the interface cable properly connected?

Connect the interface cable properly.

If there are any connectors or screws, make sure that they are fastened securely.

Are you using the correct interface cable?

Be sure to use the correct one. If the cable is damaged or worn, replace it with a new one.

Did you connect the interface cable after turning on the main switch?

Be sure to connect the interface cable before turning on the main switch.

Is the specified paper set?

Set the specified paper in the paper feed tray.

Does the Error indicator stay red?

Check the error message, and take the required action.

Is the Data In indicator blinking or lit?

If it is not, the data does not reach the printer. Check the printer cable connection. Also confirm that the printer port settings are correct.

Can you make a proof print?

If you cannot print a system configuration list from the printer, the printer might be out of order. Contact your sales or service representative.

Is “Waiting” displayed?

Perform one of the following procedures:

  • Wait until the job is finished.

  • Cancel by pressing [Job Reset].

If you cannot solve the problem by taking the preceding actions, contact your sales or service representative.

Note

  • If the Data In indicator is not blinking or lit, you can check the computer port settings using the following procedure.

    If the printer is connected to the computer using the interface cable

    Check that the printer port setting is correct. For USB, specify USB00(n) as the printer port setting (“n” is the number of printers on the network).

    • Windows XP and Windows Server 2003/2003 R2

      1. On the [Start] menu, click [Printers and Faxes].

      2. Click the icon of the printer. On the [File] menu, click [Properties].

      3. Click the [Ports] tab.

      4. In the [Print to the following port(s)] list, confirm the correct port is selected.

    • Windows Vista, Windows Server 2008

      1. On the [Start] menu, click [Control Panel].

      2. Click [Printer].

      3. Right-click the icon of the printer, and then click [Properties].

      4. Click the [Ports] tab.

      5. In the [Print to the following port(s)] list, confirm the correct port is selected.

    • Windows 7 and Windows Server 2008 R2

      1. On the [Start] menu, click [Devices and Printers].

      2. Right-click the icon of the printer, and then click [Printer Properties].

      3. Click the [Ports] tab.

      4. In the [Print to the following port(s)] list, confirm the correct port is selected.

    Network Connection

    Contact your network administrator.