This indicates the paper is jammed between the drum and the paper feed section.
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Check that the upper lamp is lit.
If the lower lamp is lit, close the front cover, wait for five seconds, and then open it.
Unlock the lever, and then pull out the drum unit.
Remove the jammed paper from inside.
Push the drum until it can go no further and locks into place, and then lower the lock lever.
Close the front cover.
For details about how to remove the drum unit, see Color Printing.