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Top Page > Troubleshooting > Paper Feed Problems > Removing Printing Jams > If paper jams inside the fusing unit

If paper jams inside the fusing unit

If paper jams inside the fusing unit, follow the procedure below to remove it.

The inside of this machine becomes very hot. Do not touch the parts labeled "" (indicating a hot surface).

Some of this machine's internal components get very hot. For this reason, take care when removing misfed paper. Not doing so could result in burns.

Since the temperature around the guide is high, wait for it to cool before checking for jammed paper.

Pull the opening lever on the front cover, and then carefully lower the front cover.
Lower the fusing unit lever, and pull out the jammed paper carefully.
Pull the paper downward to remove it. Do not pull it upward.
If you cannot find the jammed paper, check for it by pulling down the guide.
Pull up the fusing unit levers.
Using both hands, carefully push up the front cover until it closes.

When closing the front cover, push the upper area of the cover firmly. After closing the cover, check that the error is cleared.