This section describes how to troubleshoot common problems that may occur while operating the machine.
Problem |
Possible cause |
Solution |
---|---|---|
The machine does not turn on. |
The power cord is not connected properly. |
|
An error message is shown on the machine's screen. |
An error has occurred. |
|
Pages are not printed. |
The machine is warming up or receiving data. |
Wait until “Printing...” appears on the screen. If “Processing...” is displayed on the screen, the machine is receiving data. |
Pages are not printed. |
The interface cable is not connected correctly. |
|
Strange noise is heard. |
The supplies or options are not properly installed. |
Confirm that the supplies or options are properly installed. |
Strange noise is heard. |
The machine executes periodic cleaning of the interior when [Auto Cleaning] in [System Settings] is set to [On]. |
The noise does not indicate a malfunction. Wait until the cleaning is complete. |
The volume of the sounds produced by the machine is too loud. |
The volume is set to the high level. |
Adjust the volume of the beep, ring, speaker, and alarm sounds. For details, see System Settings |
The volume of the sounds produced by the machine is too quiet. |
The volume is muted or set to the low level. |
Adjust the volume of the beep, ring, speaker, and alarm sounds. For details, see System Settings |
If any of these problems persist, turn off the power, pull out the power cord, and contact your sales or service representative.