This section describes the meaning of messages that appear on the screen and what to do when a particular message appears.
Messages are listed in alphabetical order in the table below.
"X" indicates the parts of the messages that appear differently depending on a specific situation, such as the paper sizes or types, tray names, or toner colors.
Message |
Causes |
Solutions |
---|---|---|
2XXX14 |
The machine was not able to print the received fax, or the machine's memory reached capacity while receiving a fax because the document was too large. |
|
ADF Cover Open Close ADF Cover |
The ADF cover is open. |
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ADF Original Misfeed Open ADF Cover and Remove paper. |
An original has been jammed inside the ADF. |
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Almost Full Waste Toner Bottle |
The waste toner bottle is almost full. |
Prepare a new waste toner bottle. |
Available: 2 Sided Copy A4/B5/LG/LT/EXE F/Folio/FoolScap/16K |
2-sided copy could not be performed because the tray does not contain the valid size paper, which are A4, B5, Letter, Legal, Executive, 8" × 13", 81/2" × 13", Folio, or 16K. |
|
Available: 2 Sided Copy Tray 1 or Tray 2 |
2-sided copy could not be performed because paper is set to be fed from the bypass tray. |
Specify a setting other than [Bypass Tray] for the [Select Paper] setting. See Copy Settings |
Available: IDCard Copy A4 or 8 1/2 x 11 |
ID card copy could not be performed because the tray does not contain the valid size paper, which are A4 or Letter size. |
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Cannot Copy This Setting Comb.: 2 on 1 / 4 on 1 |
2-in-1 or 4-in-1 copy could not be performed because the tray does not contain the valid size paper, which are A4, Letter, or Legal size. |
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Cannot copy. Set Original to ADF |
2-in-1, 4-in-1, or 2-sided copy could not be performed because the originals were not placed in the ADF. |
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Check Paper Size |
The paper size set for the document differs from the size of the paper in the indicated tray. |
Press [FormFeed] to begin printing, or press [JobReset] to cancel the job. |
Check Paper Type |
The paper type set for the document differs from the type of the paper in the indicated tray. |
Press [FormFeed] to begin printing, or press [JobReset] to cancel the job. |
Connection Failed |
The line could not be connected correctly. |
|
Cover open |
A cover is open. |
Close the cover completely. |
Density Sensor Require Cleaning |
The machine failed to adjust color registration. |
Clean the toner density sensor. See Cleaning the Toner Density Sensor |
Dest. is not Programmed |
No Quick Dial entry is associated with the One Touch button you pressed. |
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Dial Failed |
The fax could not be sent. |
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Exceeded Max.E-mail Size |
The scan file exceeds the size limit for files that can be sent through e-mail. |
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Failed to Access File Press Clear key |
The Scan to USB function failed because the machine could not access the USB flash disk properly. |
Use a USB flash disk that is not password- or write-protected. |
Failed to Create File Press Clear key |
The Scan to USB function failed because there was not enough memory on the USB flash disk. |
Use a USB flash disk with enough memory. |
Fax Job Memory Overflow |
The number of fax jobs in memory (unsent or unprinted faxes) has reached maximum, so new jobs cannot be stored. |
Wait until pending jobs have been transmitted or printed. |
I/O Timeout |
The timeout period set in [I/O Timeout] expires when printing is frequently interrupted by data from other ports, or when printing data is large and takes time for processing. |
If [I/O Timeout] is set to 15 seconds, increase the time period. For details, see System Settings |
Indep.Sply.Toner: X |
A non-supported print cartridge is installed for the indicated color. |
Remove and replace it with a print cartridge specified by an authorized dealer. |
Internal Misfeed |
Paper has been jammed in the machine. |
Remove the jammed paper. See Removing Printing Jams |
Memory Almost Full |
Memory has almost reached capacity during sort copy. |
If several originals are still to be scanned, it is recommended to start printing now, and copy the remaining originals separately. If originals are being scanned from the ADF, remove any remaining pages from the ADF. |
Memory Overflow |
|
|
Memory Overflow |
|
Resend the fax in parts as several smaller individual faxes, or send at a lower resolution. |
Memory Overflow TX Cancel |
Memory has reached capacity while scanning the second or later pages of the original when trying to send a fax in Memory Transmission mode. |
Press [TX] to send only the pages that have been scanned in memory, or press [Cancel] to cancel. |
Misfeed: Dup. Unit Remove Paper |
Paper has been jammed in the duplex unit. |
Remove the jammed paper. See Removing Printing Jams |
Misfeed: Paper Tray |
Paper has been jammed in the paper tray. |
Remove the jammed paper. See Removing Printing Jams |
Misfeed: Stnd. Tray |
Paper has been jammed in the paper exit area. |
Remove the jammed paper. See Removing Printing Jams |
Misfeed: Tray 1 |
Paper has been jammed in the ADF input tray. |
Remove the jammed paper. See Removing Scanning Jams |
Misfeed: Tray 2 |
Paper has been jammed in the ADF output tray. |
Remove the jammed paper. See Removing Scanning Jams |
Net Communication Error |
Connection with the server was lost while sending or receiving data. |
Contact the network administrator. |
Network is not Ready |
A scanned file could not be sent because the machine has not received IP address information from the DHCP server completely. |
Wait until the machine receives the IP address information completely, and then try the operation again. |
On Hook or Stop key |
The machine has been off-hook for an extended period of time. |
Put down the handset or press the [Clear/Stop] key. |
Out of Paper: X |
The indicated tray has run out of paper. |
Load paper to the indicated tray. See Loading Paper |
Out of Toner: X Continue printing? |
The machine has run out of the indicated toner. |
|
Please Restart Machine |
The machine needs to be restarted. |
Turn off the power, and then turn it back on. |
Remove Paper: Bypass Tray |
The machine failed to proceed with the print job, because tray 1 or tray 2 was specified as the input tray but paper was set in the bypass tray. |
Remove paper from the bypass tray. |
Replace Fusing Unit |
The fusing unit is no longer usable, and must be replaced. |
Contact your sales or service representative. |
Replace IntTrans. Belt |
The transfer belt is no longer usable, and must be replaced. |
Contact your sales or service representative. |
Replace: Waste Toner Bottle |
The waste toner bottle is full. |
Replace the waste toner bottle with a new one. See Replacing the Waste Toner Bottle |
RX Comm. Error |
A reception error occurred, and the fax could not be received correctly. |
If possible, contact the sender of the fax and ask them to resend it. |
Scan (NW) Disconnected |
A scanned file could not be sent because the Ethernet cable was not connected properly. |
Reconnect the Ethernet cable properly, and then try the operation again. |
Scan (USB) Disconnected |
The USB cable was disconnected while scanning from a computer. |
Reconnect the USB cable properly, and then try the operation again. |
Server Connection Failed |
A scanned file could not be sent because the destination could not be reached. |
Confirm that the destination is registered correctly, and then try the operation again. |
Server Response Error |
An error occurred in communication with the server before beginning transmission. |
Confirm that the destination is registered correctly, and then try the operation again. If the problem could not be solved, contact the network administrator. |
Service call - X |
A fatal hardware error has occurred, and the machine cannot function. |
Contact your sales or service representative. |
Set Correct Paper |
The tray set for [Select Paper Tray] under [Fax Features] does not contain A4, Letter, or Legal size paper. |
While the message is displayed, press the [OK] key. A menu for changing the paper size of the current tray appears. Load A4/Letter/ Legal size paper in the tray, and then select the corresponding paper size using [ Note that the paper size setting for the tray under system settings will be changed. See System Settings |
Set Original to ADF Cannot use exposure glass with set. in [Scan Size]. |
Scanning could not be performed because the originals were not placed in the ADF, even though the machine is set to scan originals larger than A4/Letter size. |
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Setting Error: Waste Toner Bottle |
The waste toner bottle has been installed incorrectly. |
Reinstall the waste toner bottle. See Replacing the Waste Toner Bottle |
Toner Almost Empty Replace Required Soon: Toner Cartridge (X) |
The print cartridge is almost empty. |
Prepare a new print cartridge. |
Toner Set Error: X |
The print cartridge has not been installed or has not been installed correctly. |
Reinstall the print cartridge. See Replacing Print Cartridges |
TX Comm. Error |
A transmission error occurred, and the fax could not be transmitted correctly. |
If the [Auto Redial] setting is enabled, the machine will redial the number and try again. If all attempts fail, or if the machine is in Immediate Transmission mode, the fax will not be transmitted. Try the operation again. |
Unavailable Paper Type |
2-sided copy could not be performed because the tray does not contain the valid type paper, which are thin, plain, middle thick, recycled, color, preprinted or prepunched. |
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Unsupported Device Please Remove |
The Scan to USB function failed because a USB device other than a USB flash disk or a USB flash disk with an unsupported file system was used. |
Use a USB flash disk that is compatible with the Scan to USB function. |
Unsupported Device Press Clear key |
The Scan to USB function failed because a USB device other than a USB flash disk or a USB flash disk with an unsupported file system was used. |
Use a USB flash disk that is compatible with the Scan to USB function. |
Unsupported USB Hub Please Remove |
The Scan to USB function failed because a USB device other than a USB flash disk or a USB flash disk with an unsupported file system was used. |
Use a USB flash disk that is compatible with the Scan to USB function. |
USB Disconnected Press Clear key |
The Scan to USB function failed because the USB flash disk was removed before the operation could be completed. |
Check that the USB flash disk is securely inserted in the machine. Do not pull out the USB flash disk until "Ready" appears on the display. |
USB Memory Overflow Press Clear key |
The Scan to USB function failed because there was not enough memory on the USB flash disk. |
Use a USB flash disk with enough memory. |
Write Protect Press Clear key |
The Scan to USB function failed because the machine could not access the USB flash disk properly. |
Use a USB flash disk that is not password- or write-protected. |