Messages Displayed When Using the Copy/Document Server Function

“Authentication has failed.”

The entered login user name or password is not correct.

Contact your user administrator.

“Authentication has failed.”

The machine cannot perform authentication.

Contact the administrator.

“Cannot detect original size.”

The size of the original cannot be detected.

• Place the original on the exposure glass again. Place the original scan side down.

• If the machine cannot detect the size of the original, specify the size manually. Do not use Auto Paper Select mode or the Auto Reduce/Enlarge function. See "Sizes Detectable with Auto Paper Select", Copy and Document Server Reference.

“Cannot detect original size.”

The original is not placed.

Place originals.

“Cannot punch this paper size.”

The Punch function cannot be used with the paper size selected.

Select a supported paper size. See "Specifications for Punch Unit (Finisher SR5030, Booklet Finisher SR5040) (Optional)", About This Machine.

“Cannot staple paper of this size.”

The Staple function cannot be used with the paper size selected.

Select a supported paper size. See "Specifications for Finisher SR5030 (Optional)" or "Specifications for Booklet Finisher SR5040 (Optional)", About This Machine.

“Check original orientation.”

The orientation of the original is not correct.

Change the orientation of the original.

“Check paper size.”

An irregular paper size is set.

If you press the [Start] key, copying will start using the selected paper.

“Clean the scanning glass. (Located next to the exposure glass.)”

The scanning glass or guide plate of the ADF is dirty.

Clean them. See "Maintaining Your Machine", About This Machine.

“Duplex is not available with this paper size.”

A paper size that is not supported by Duplex mode has been selected.

Select a supported paper size. See "Duplex Copying", Copy and Document Server Reference.

“Exceeded max. number of pages per file. Do you want to store the scanned pages as 1 file?”

The original has too many pages to be saved as a single file.

Press [Store File] to store scanned pages as a single file. Scanned data is stored as a file in the Document Server. If you do not want to store scanned files, press [No]. Scanned data is deleted.

“Exceeded the maximum number of multi-sheet fold. Printing will be cancelled.”

A print job was canceled because more than the maximum number of multi-sheet folds was specified.

Specify fewer sheets for the multi-sheet fold function.

“File being stored exceeded max. number of pages per file. Copying will be stopped.”

The scanned originals have too many pages as one document.

Press [Exit], and then store again with an appropriate number of pages.

“Magazine or Booklet mode is not available due to mixed image mode.”

You selected the "Magazine" or "Booklet" function for the original scanned using different functions, such as copier and printer.

Make sure the original for the "Magazine" or "Booklet" function is scanned using the same function.

“Magazine or Booklet mode is not available due to mixed color modes.”

You selected the "Magazine" or "Booklet" function for originals stored using copier function with different color mode, such as full color mode and black & white mode.

Make sure originals for the "Magazine" or "Booklet" function are stored using the same color mode.

“Maximum number of sets is n.”

(A figure is placed at n.)

The number of copies exceeds the maximum copy quantity.

You can change the maximum copy quantity using the [Max. Copy Quantity] setting in [General Features] under [Copier / Document Server Features].

For details about Max. Copy Quantity, see "General Features", Copy and Document Server Reference.

“Original is being scanned by another function. Switch to the following function, then press the Stop key to cancel scanning or press the Start key to continue.”

The Copier function is not available.

Cancel the job. Press [Exit], and then press the [Document Server] key. Next, press the [Stop] key. When the message “The Clear / Stop key was pressed. Are you sure you want to stop scanning?” appears, press [Stop].

“Rotate Sort is not available with this paper size.”

The Rotate Sort function does not support the selected paper size.

Select a supported paper size. See "Sort", Copy and Document Server Reference.

“Stapling capacity exceeded.”

The number of sheets per set is over the staple capacity.

Check the stapler capacity. See "Specifications for Finisher SR5030 (Optional)" or "Specifications for Booklet Finisher SR5040 (Optional)", About This Machine.

“The selected file(s) contained file(s) without access privileges. Only file(s) with access privileges will be deleted.”

You do not have permission to delete the selected file(s).

Files can be deleted by the person who created the file. To delete a file which you are not authorized to delete, contact the person who created the file.

“You do not have the privileges to use this function.”

The logged in user does not have permission to use the selected function.

Contact the administrator about permission for the required function.