When You Cannot Make Clear Copies

This section describes likely causes of and possible solutions for unclear copies.

Problem	Causes	Solutions
Black or white streaks appear on copies.	The original is dusty.	Clean the original, and then try copying again. Be particularly careful when using the following types of original: Hand drawn or drawn on with other forms of pencil or pen, such as a plotter. Film, translucent paper, or other originals that attract static electricity. Very long originals.
Black or white streaks appear on copies.	The exposure glass or platen plate is dirty.	Clean the exposure glass or platen plate. See "Maintaining Your Machine", About This Machine.
The background is dirty.	Image density is too dark.	Adjust the image density setting. See "Adjusting Copy Image Density", Copy and Document Server Reference.
The background is dirty.	Auto Image Density is not selected.	On the control panel, select [Auto Density].
Parts of images are not printed.	The paper is damp.	Use paper that has been stored in the recommended temperature and humidity condition. For details about the proper way to store it, see "Paper Storage", About This Machine.
Parts of images are not copied.	The original is not set correctly.	Set originals correctly. See "Placing Originals", Copy and Document Server Reference.
Parts of images are not copied.	The correct paper size is not selected.	Select the proper paper size.
Toner fusing is poor.	The paper thickness is not properly set.	Set the paper thickness again. See "Tray Paper Settings", Network and System Settings Reference.
Toner fusing is poor.	The copy paper is too thick.	Set the paper thickness again. See "Tray Paper Settings", Network and System Settings Reference.
Image density is uneven.	The original has areas of solid color, or Positive/ Negative is selected when copying multiple sheets.	When using Repeat Copy with originals that have areas of solid color, set the number of originals as follows: A0 - A2 (E - C): 1 sheet, A3 (B) or smaller: 3 sheets. For details about sizes of originals, see "Measure Chart", Copy and Document Server Reference.
Image density is uneven.	Halftone originals can cause this problem.	Try using "Text / Photo".
Images are blurred when using translucent paper.	Translucent paper is being used when copying multiple sheets.	Select a proper paper thickness for the copy paper. See "Tray Paper Settings", Network and System Settings Reference.
Extreme wrinkling occurs when using translucent paper.	An improper paper thickness is selected.	Select a proper paper thickness for the copy paper. See "Tray Paper Settings", Network and System Settings Reference.
Strong wrinkles appear when using translucent paper.	The paper type has recently been changed from plain paper to translucent paper.	Wait about one minute.
Streaks, scratches, or wrinkles appear in areas of solid black.	Copy paper has been changed from plain to translucent paper, or from translucent to plain paper.	After switching from plain to translucent paper, wait one minute. After switching from translucent to plain paper, wait two minutes before making copies.
The reverse side of an original image is copied.	Image density is too high.	Adjust the image density settings. See "Adjusting Copy Image Density", Copy and Document Server Reference.
The reverse side of an original image is copied.	Auto Image Density is not selected.	On the control panel, select [Auto Density].
A shadow appears on copies if you use pasted originals.	Image density is too high.	Adjust the image density settings. See "Adjusting Copy Image Density", Copy and Document Server Reference. Change the orientation of the original. Put mending tape on the pasted part.
The same copy area is dirty whenever making copies.	The exposure glass or platen plate is dirty.	Clean the exposure glass or platen plate. See "Maintaining Your Machine", About This Machine.
The same copy area is dirty whenever making copies.	The original that has already been printed is scanned. Original Type is set to [Text / Photo], and an original with text and photographs that can hardly be distinguished from each other is loaded.	On the control panel, press [Generation Copy], and then begin copying.
Copies are too light.	Image density is too light.	Adjust the image density settings. See "Adjusting Copy Image Density", Copy and Document Server Reference.
Copies are too light.	A light copy may result when you use damp or rough grain paper.	Use recommended paper. For details about recommended paper, see "Recommended Paper Sizes and Types", About This Machine. Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see "Paper Storage", About This Machine.
Copies are too light.	Toner container is almost empty.	Add toner. For details, see "Adding Toner", About This Machine.
Copies are blurred.	Continuous copies have been made on small sized paper.	Wait about two minutes, and then try coping again.
Black lines appear.	The exposure glass or platen plate is dirty.	Clean the exposure glass or platen plate. See "Maintaining Your Machine", About This Machine.
White lines appear.	The exposure glass or platen plate is dirty.	Clean the exposure glass or platen plate. See "Maintaining Your Machine", About This Machine.
White lines appear.	When is blinking, toner is beginning to run out.	Add toner. For details, see "Adding Toner", About This Machine.
Copies are blank.	The original is not set correctly.	When using the original table, face the originals down. For details, see "Placing Originals", Copy and Document Server Reference.
A moire pattern is produced on copies.	The original has a dot pattern image or many lines.	Place the original on the original table at a slight angle.
Wrinkles appear on the copy.	The paper is damp.	Replace the paper with new paper. Turn on the anti-humidity heater switch to prevent paper absorbing moisture. For details, see "Guide to Components", About This Machine.