When You Cannot Make Copies As Wanted

Misfeeds occur frequently.

The number of sheets loaded exceeds the capacity of the machine.

Load paper only as high as the upper limit markings on the side fences of the cut paper tray. For details, see "Loading Paper", About This Machine.

Misfeeds occur frequently.

The cut paper tray's side fences are set too tightly.

Push the side fences lightly, and then reset it.

Misfeeds occur frequently.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity conditions. See "Paper Storage", About This Machine.

Misfeeds occur frequently.

The paper is too thick or too thin.

Use recommended paper. For details about recommended paper, see "Recommended Paper Sizes and Types", About This Machine.

Misfeeds occur frequently.

The copy paper is wrinkled or has been folded/creased.

Cut folded or wrinkled areas off the paper roll.

Remove cut paper that is folded or wrinkled.

Misfeeds occur frequently.

Printed paper is being used.

Do not use paper that has been already copied or printed onto.

Misfeeds occur frequently.

Jammed or torn paper is inside the machine.

Remove the paper properly. See Removing Jammed Paper.

Misfeeds occur frequently.

The paper is curled.

Smooth out the curl, and then try again.

Copy paper becomes creased.

The paper is damp.

Replace the paper with new paper. Cut the paper to 1,000 mm (40") just before copying.

Copy paper becomes creased.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity conditions. See "Paper Storage", About This Machine.

Copy paper becomes creased.

The paper is damp.

Turn on the anti-humidity heater switch to prevent paper absorbing moisture. For details, see "Guide to Components", About This Machine.

Copy paper becomes creased.

The paper is too thin.

Use recommended paper. For details about recommended paper, see "Recommended Paper Sizes and Types", About This Machine.

You want to check print quality before making a large print run.

You can print a single copy without specifying the setting again.

Check print quality by printing out only the first set using the [Sample Copy] key. See "Finishing", Copy and Document Server Reference.

You cannot combine several functions.

Selected functions cannot be used together.

Check the combination of functions, and then make the settings again. See "Function Compatibility", Copy and Document Server Reference.

Images are skewed.

The side fences in the cut paper tray are not set properly.

Make sure the side fences are set properly. For details about how to set the side fences, see "Changing the Paper Size", About This Machine.

Images are skewed.

The paper is feeding in at a slant.

Load the paper correctly. See "Loading Paper", About This Machine.

Copies are slanted.

The original was not set straightly.

Set the original so that it is squarely aligned with the original guides.

Original and copy size does not match.

Dampness can cause paper to stretch.

Adjust the Fine Magnification setting for Additional Copy. For details, see "Fine Magnification", Copy and Document Server Reference.

Cannot scan originals on mixed A series and JIS B series paper continuously.

Originals on different series of paper cannot be scanned continuously at the same time.

Scan the originals on each series separately.

Copies shift sideways.

The paper roll is not set correctly.

Set the paper roll correctly, making sure it is straight and not loose. For details, see "Loading Paper", About This Machine.

Copies shift sideways.

The original does not match the size in the original table setting.

Adjust the original guides to the specified size, and then insert the original along the guides. For details, see "Placing Originals", Copy and Document Server Reference.

Copies shift sideways.

The paper is not set correctly in the bypass tray.

Make sure the paper size matches the bypass tray's paper guides. For details, see "Copying from the Bypass Tray", Copy and Document Server Reference.

Copies shift in the direction of the original feed (or opposite) direction.

Adjust Print Position or Margin Adjustment mode is selected.

Cancel Adjust Print Position or Margin Adjustment mode. For details, see "Margin Adjustment" and "Adjust Print Position", Copy and Document Server Reference.

Copies are shorter than the selected size, or cut off before the end.

Adjust Print Position or Margin Adjustment mode is selected.

Cancel Adjust Print Position or Margin Adjustment mode. For details, see "Margin Adjustment" and "Adjust Print Position", Copy and Document Server Reference.

In "Double Copies" mode, parts of the original image are not copied.

Combination of original and copy paper is not correct.

Specify the paper size again. For example, select 11"14" for 8¹/₂"11" originals. See "Double Copies", Copy and Document Server Reference.

In "Erase Border", "Erase Inside", or "Erase Outside" mode, parts of the original image are not copied.

You have entered a wide erased margin.

Reduce the margin width. You can set the border to between 2 and 99 mm (0.1 - 3.9 inches), and you can set the inside and outside borders individually to between 0 and 1,220 mm (0.1 - 48 inches).

In "Erase Border", "Erase Inside", or "Erase Outside" mode, parts of the original image are not copied.

Originals are not scanned correctly.

Place the originals correctly.

Parts of the image are not copied.

Print Position Adjustment or Margin Adjustment mode is selected.

Cancel Adjust Print Position or Margin Adjustment mode. For details, see "Margin Adjustment" and "Adjust Print Position", Copy and Document Server Reference.

Parts of the image are not copied.

You placed a custom size original.

Enter the size of the original, or set the scanning area wider. For details, see "Placing Custom Size Originals" and "Wide Scan", Copy and Document Server Reference.

In "Image Repeat" mode, the original image is not copied repeatedly.

You have entered copy paper the same size as the originals, or you did not select the proper reproduction ratio.

Select copy paper larger than the originals or select the proper reproduction ratio.

When using "Combine", parts of the image are not copied.

You specified a reproduction ratio that does not match the sizes of the originals and copy paper.

When you specify a reproduction ratio using Manual Paper Select mode, make sure the ratio matches the originals and the copy paper. Select the correct reproduction ratio before using Combine mode. See "One-Sided Combine" and "Auto Reduce/ Enlarge", Copy and Document Server Reference.

Copies are not in correct order.

You placed the originals in the incorrect order.

Start with the first page to be copied.

If you place an original on the exposure glass, start with the first page to be copied.

Cannot access file.

The file is password protected.

Contact the administrator.

To delete the files stored in the Document Server, select [Delete All Files in Document Server] under [Administrator Tools] in [System Settings]. As this will permanently delete every single file, make sure the Document Server does not contain any files you want to keep. For details about Delete All Files in Document Server, see "Administrator Tools", Network and System Settings Reference.

You cannot find out what is stored in a file.

You may not be able to ascertain the contents of a file simply from the file name.

You can switch the Select File screen between [List] and [Thumbnails] display to check the contents of the file. Check information other than the file name.

• List display

  The file name, data of storage, and user name are shown.

• Thumbnails display

  An image of the stored file appears.

You can enlarge the image by pressing [Preview]. See "Checking the Details of a Stored Document", Copy and Document Server Reference.

Memory frequently becomes full.

The Document Server memory is full.

Delete unnecessary files. On the file selection display, select unnecessary files, and then press [Delete File]. If this does not increase available memory, do the following.

• Switch to the scanner screen, and then delete unnecessary files stored under the scanner function.

• Switch to the printer screen, and then delete unnecessary files stored under Sample Print, Locked Print, Hold Print, or Stored Print.

"Cannot display preview of this page." appears, and you cannot check the thumbnail image.

The image data may have been corrupted.

Press [Exit] to display the preview screen without a thumbnail.

If the selected document contains several pages, press [Switch] on the "Display Page" area to change the page, and then a preview of the next page will appear.