Checking Your Computer Environment

The CD-ROM may not be inserted properly.

Check that the CD-ROM is inserted properly. Check also that it is not damaged and the CD-ROM drive is working properly.

The power cord or USB cable may not be properly connected.

Check that the power cord and USB cable are properly connected and not damaged.

The operating system is incompatible.

There is insufficient hard disk space.

Check that the computer's operating system is fully compatible with this printer. See Checking the Computer and Installation Area.

Other applications are not closed.

When installing software, quit all other applications. Installation may be disrupted if other applications are open. Also, quit any anti-virus applications that are running.

Windows made USB settings automatically.

Open Windows' Device Manager, and then, under [Universal Serial Bus controllers], remove any conflicting devices. Conflicting devices have a yellow [!] or [?] icon by them. Take care not to accidentally remove required devices. For details, see Deleting Devices.

The printer is turned on before installation.

Switch the printer off and then on, and then try Quick Install for USB again.

The USB connection does not work.

Switch the printer off, unplug the USB cable from the printer, launch "Quick Install for USB" again, and then switch the printer on when the dialog box confirming printer driver installation appears. If this does not solve the problem, press the [Menu] key on the control panel, change "USB Setting" in [Host Interface] from [Auto] to [Full Speed], uninstall the printer driver, delete the device, and then launch "Quick Install for USB" again.

An error occurs during software installation.

If an error occurs because the printer is detected as an unidentified device, follow the instructions under "The USB connection does not work". If this does not solve the problem, do the following: First reboot Windows. Then, on the [Start] menu, select [Settings], and then select [Control Panel]. Double-click the System icon, and then on the [Hardware] tab, click [Device Manager]. Under [Other Devices], select the printer, and then open its properties dialog box. On the [General] tab, click [Reinstall Driver] to reinstall the software.

The CD-ROM may not be inserted properly.

Check that the CD-ROM is inserted properly. Check also that it is not damaged and the CD-ROM drive is working properly.

The power cord or Ethernet cable may not be properly connected.

Check that the power cord and Ethernet cable are properly connected and not damaged.

The operating system is incompatible.

There is insufficient hard disk space.

Check that the computer's operating system is fully compatible with this printer. See Checking the Computer and Installation Area.

Other applications are not closed.

When installing software, quit all other applications. Installation may be disrupted if other applications are open. Also, quit any anti-virus applications that are running.

The printer's IP address has not been specified.

The computer and printer are not on the same network segment.

If the printer cannot be found and only "Printer Port" appears in the printer selection dialog box, either the printer's IP address has not been specified or the computer and printer are not on the same network segment. Before installing the software, check the printer's IP address and the network topology. Otherwise, select "Printer Port" in the dialog box, and then install the printer driver. If you do this, SmartDeviceMonitor for Client will not be simultaneously installed, so install it afterwards, and then configure the port.

A newer version of SmartDeviceMonitor for Client is already installed.

If the version of SmartDeviceMonitor for Client already installed in the computer is newer than that on the CD-ROM, you cannot use "Quick Install" to install the printer driver. Install the printer driver, and then create the port.