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Printer Driver Cannot Be Installed

This section explains how to troubleshoot printer driver installation problems.

The printer driver installer does not start.

An error occurs during installation.

  • If the screen does not appear even when you double-click the [SETUP.EXE] icon, or if an error occurs during installation, access the CD-ROM drive from [My Computer] or [Explorer]. Double-click the [RDISETUP.EXE] icon, and then install the printer driver by following the instructions that appear on the screen.

The printer driver installer does not start.

An error occurs during installation.

  • An error occurs if the path to the location of the stored data is too long. To install a printer driver downloaded from a Web site or copied from a CD-ROM, save the printer driver directly on the hard disk, and then install it.

The printer driver installer does not start.

An error occurs during installation.

  • On the [Start] menu, point to [Settings], and then click [Printers and faxes]. In the [Printers and faxes] window, install the printer driver.

    For details, see Windows Help.