This section describes the machine's main messages. If other messages appear, follow the instructions they contain.
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If you cannot make copies as you want because of the paper type, paper size or paper capacity problems, use recommended paper. See "Recommended Paper Sizes and Types", About This Machine![]()
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For messages that are not listed here, see "When You Have Problems Operating the Machine".
Message |
Cause |
Solution |
|---|---|---|
“Adjusting the temperature of the binding glue.” |
The binding glue is being heated. |
Wait until the glue has reached the correct temperature for binding. |
“Authentication has failed.” |
The entered login user name or password is not correct. |
Contact your user administrator for the correct login user name and password. |
“Authentication has failed.” |
The machine cannot perform authentication. |
Contact your administrator. |
“Cannot detect original size.” |
The size of the original cannot be detected. |
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“Cannot detect original size.” |
The original is not placed. |
Place your originals. |
“Cannot punch this paper size.” |
The Punch function cannot be used with paper size selected. |
Select a supported paper size. See "Specifications for Punch Unit (SR5000)(Optional)" or "Specifications for Punch Unit PU5020 (Optional)", About This Machine |
“Cannot staple paper of this size.” |
The Staple function cannot be used with paper size selected. |
Select a supported paper size. See "Specifications for Finisher SR5000 (Optional)" or "Specifications for Booklet Finisher SR5020 (Optional)", About This Machine |
“Check original orientation.” |
The orientation of the original is not correct. |
Change the orientation of the original. |
“Check paper size.” |
An irregular paper size is set. |
If you press the [Start] key, copy will start onto the selected paper. |
“Duplex is not available with this paper size.” |
A paper size that is not supported by duplex mode has been selected. |
Select a supported paper size. See "Duplex Copying", Copy and Document Server Reference |
“Exceeded max. number of pages per file. Do you want to store the scanned pages as 1 file?” |
The original has too many pages to be saved as a single file. |
To store scanned pages as a single file, press [Store File]. Scanned data is stored as a file in the Document Server. If you do not want to store scanned files, press [No]. Scanned data is deleted. |
“Exceeded the maximum number of multi-sheet fold.” |
A print job was canceled because more than the maximum number of multi-sheet folds was specified. |
Specify fewer sheets for the multi-sheet fold function. Multi-sheet folding can be applied to a maximum of three sheets at once. |
“Exceeded the maximum number of sheets possible for Ring Binding with the currently set binding ring combs. Printing will be stopped.” |
The number of sheets is too large to be bound by the ring combs that are currently loaded in the ring binder. |
Load ring combs that are big enough to bind the required number of sheets. |
“File being stored exceeded max. number of pages per file. Copying will be stopped.” |
The scanned originals have too many pages as one document. |
Press [Exit], and then store again with an appropriate number of pages. |
“Magazine or Booklet mode is not available due to mixed image mode.” |
You selected the "Magazine" or "Booklet" function for the original scanned using different functions, such as copy and printer. |
Make sure the original for the "Magazine" or "Booklet" function is scanned using the same function. |
“Maximum number of sets is n.” (A figure is placed at n.) |
The number of copies exceeds the maximum copy quantity. |
You can change the maximum copy quantity using the [Max. Copy Quantity] setting in [General Features] under [Copier / Document Server Features]. |
“Original is being scanned by another function. Switch to the following function, then press the Stop key to cancel scanning or press the Start key to continue.” |
The Copier function is not available. |
Cancel the job. Press [Exit], and then press the [Document Server] key. Next, press the [Stop] key. When the message “The Clear / Stop key was pressed. Are you sure you want to stop scanning?” appears, press [Stop]. |
“Perfect Binding is not available for different paper sizes.” |
Mixed Sizes mode is specified. |
Cancel Mixed Sizes mode, or specify the Auto Reduce / Enlarge function. |
“Perfect Binding is not available with the settings.” |
Perfect binding is not possible under the settings that you have specified. |
Check the current settings. For details about which functions are not available when perfect binding is specified, see "Perfect Binding", Copy and Document Server Reference |
“Perfect Binding is not available with this finishing size.” |
Perfect binding cannot be used with the finishing size that you have specified. |
Select a supported finishing size. See "Recommended Paper Sizes and Types", About This Machine |
“Perfect Binding is not available with this number of sheets. Printing will be stopped.” |
Perfect binding is not possible with the number of sheets that you have specified. |
Perfect binding is not possible with the number of sheets that you have specified. See "Recommended Paper Sizes and Types", About This Machine |
“Perfect Binding is not available with this paper size.” |
Perfect binding cannot be used with the finishing size that you have specified. |
Select a supported paper size. See "Specifications for Perfect Binder GB5000 (Optional)", About This Machine |
“Ring Binding is not available for different paper sizes.” |
Mixed Sizes mode is specified. |
Cancel Mixed Sizes mode, or specify the Auto Reduce / Enlarge function. |
“Ring Binding is not available with the selected position.” |
Ring binding cannot be applied in the position that you have specified. |
Select a supported binding position. See "Ring Binding", Copy and Document Server Reference |
“Ring Binding is not available with the settings.” |
Ring binding is not possible under the settings that you have specified. |
Check the current settings. For details about which functions are not available when ring binding is specified, see "Ring Binding", Copy and Document Server Reference |
“Ring Binding is not available with this paper size.” |
The ring binding function cannot be used with the specified paper size. |
Select a supported paper size. See "Specifications for Ring Binder (Optional)", About This Machine |
“The selected file(s) contained file(s) without access privileges. Only file(s) with access privileges will be deleted.” |
You do not have permission to delete the selected file(s). |
Contact the file creator and request him/her to carry out the deletion. |
“You do not have the privileges to use this function.” |
The logged in user does not have permission to use the selected function. |
Contact the administrator about the permission for the required function. |
Message |
Cause |
Solution |
|---|---|---|
“Cannot connect to the sub-machine. Check the status of the sub-machine.” |
|
Press [Exit] on the main machine and follow the instructions on the display. |
“Cannot print from the sub-machine. Check the status of the sub-machine.” |
A paper misfeed has occurred on the sub-machine, or toner or other supplies need to be replenished. |
Follow the instructions displayed. If the sub-machine's display indicates that a cover is open, follow the instructions displayed. |
“Cannot print from the sub-machine. Check the status of the sub-machine.” |
The sub-machine's User Tools menu is open. |
Press the [User Tools] key to close the User Tools menu. |
“Sub-machine is in Interrupt mode.” |
The sub-machine is in Interrupt mode. |
Press the [Interrupt] key on the sub-machine to cancel Interrupt mode. |
“Sub-machine does not have the same paper setting(s).” |
Paper type or tray settings on the two machines do not match. |
Make the same settings on both machines. |
“The Cover Sheet setting(s) of the sub-machine is different from the main machine.” |
Cover settings on the two machines do not match. |
Make the same settings on both machines. |
“The Slip Sheet setting(s) of the sub-machine is different from the main machine.” |
Slip Sheet settings on the two machines do not match. |
Make the same settings on both machines. |
“The Designation Sheet setting(s) of sub-machine is different from main machine.” |
Designation Sheet settings on the two machines do not match. |
Make the same settings on both machines. |
“Sub-machine paper settings must be the same to use this tray.” |
Paper tray settings on the two machines do not match. |
Make the same settings on both machines. |
“No stamp data in the sub-machine.” |
Stamp data on the submachine has been deleted. |
Reprogram the stamp on the sub-machine. |
“Cannot print from the sub-machine. Sub-machine will be disconnected.” |
The sub-machine has stopped due to power failure or communication error. |
Continue copying using the main machine. |
“Fold is available only when Sort mode is selected in Connect Copy.” |
Sort has not been selected with fold. |
Select the Sort function. |