This section describes the machine's main messages. If other messages appear, follow the instructions they contain.
If you cannot make copies as you want because of the paper type, paper size or paper capacity problems, use recommended paper. See "Recommended Paper Sizes and Types", About This Machine.
For messages that are not listed here, see "When You Have Problems Operating the Machine".
Message |
Cause |
Solution |
---|---|---|
“Adjusting the temperature of the binding glue.” |
The binding glue is being heated. |
Wait until the glue has reached the correct temperature for binding. |
“Authentication has failed.” |
The entered login user name or password is not correct. |
Contact your user administrator for the correct login user name and password. |
“Authentication has failed.” |
The machine cannot perform authentication. |
Contact your administrator. |
“Cannot detect original size.” |
The size of the original cannot be detected. |
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“Cannot detect original size.” |
The original is not placed. |
Place your originals. |
“Cannot punch this paper size.” |
The Punch function cannot be used with paper size selected. |
Select a supported paper size. See "Specifications for Punch Unit (SR5000)(Optional)" or "Specifications for Punch Unit PU5020 (Optional)", About This Machine |
“Cannot staple paper of this size.” |
The Staple function cannot be used with paper size selected. |
Select a supported paper size. See "Specifications for Finisher SR5000 (Optional)" or "Specifications for Booklet Finisher SR5020 (Optional)", About This Machine |
“Check original orientation.” |
The orientation of the original is not correct. |
Change the orientation of the original. |
“Check paper size.” |
An irregular paper size is set. |
If you press the [Start] key, copy will start onto the selected paper. |
“Duplex is not available with this paper size.” |
A paper size that is not supported by duplex mode has been selected. |
Select a supported paper size. See "Duplex Copying", Copy and Document Server Reference |
“Exceeded max. number of pages per file. Do you want to store the scanned pages as 1 file?” |
The original has too many pages to be saved as a single file. |
To store scanned pages as a single file, press [Store File]. Scanned data is stored as a file in the Document Server. If you do not want to store scanned files, press [No]. Scanned data is deleted. |
“Exceeded the maximum number of multi-sheet fold.” |
A print job was canceled because more than the maximum number of multi-sheet folds was specified. |
Specify fewer sheets for the multi-sheet fold function. Multi-sheet folding can be applied to a maximum of three sheets at once. |
“Exceeded the maximum number of sheets possible for Ring Binding with the currently set binding ring combs. Printing will be stopped.” |
The number of sheets is too large to be bound by the ring combs that are currently loaded in the ring binder. |
Load ring combs that are big enough to bind the required number of sheets. |
“File being stored exceeded max. number of pages per file. Copying will be stopped.” |
The scanned originals have too many pages as one document. |
Press [Exit], and then store again with an appropriate number of pages. |
“Magazine or Booklet mode is not available due to mixed image mode.” |
You selected the "Magazine" or "Booklet" function for the original scanned using different functions, such as copy and printer. |
Make sure the original for the "Magazine" or "Booklet" function is scanned using the same function. |
“Maximum number of sets is n.” (A figure is placed at n.) |
The number of copies exceeds the maximum copy quantity. |
You can change the maximum copy quantity using the [Max. Copy Quantity] setting in [General Features] under [Copier / Document Server Features]. |
“Original is being scanned by another function. Switch to the following function, then press the Stop key to cancel scanning or press the Start key to continue.” |
The Copier function is not available. |
Cancel the job. Press [Exit], and then press the [Document Server] key. Next, press the [Stop] key. When the message “The Clear / Stop key was pressed. Are you sure you want to stop scanning?” appears, press [Stop]. |
“Perfect Binding is not available for different paper sizes.” |
Mixed Sizes mode is specified. |
Cancel Mixed Sizes mode, or specify the Auto Reduce / Enlarge function. |
“Perfect Binding is not available with the settings.” |
Perfect binding is not possible under the settings that you have specified. |
Check the current settings. For details about which functions are not available when perfect binding is specified, see "Perfect Binding", Copy and Document Server Reference |
“Perfect Binding is not available with this finishing size.” |
Perfect binding cannot be used with the finishing size that you have specified. |
Select a supported finishing size. See "Recommended Paper Sizes and Types", About This Machine |
“Perfect Binding is not available with this number of sheets. Printing will be stopped.” |
Perfect binding is not possible with the number of sheets that you have specified. |
Perfect binding is not possible with the number of sheets that you have specified. See "Recommended Paper Sizes and Types", About This Machine |
“Perfect Binding is not available with this paper size.” |
Perfect binding cannot be used with the finishing size that you have specified. |
Select a supported paper size. See "Specifications for Perfect Binder GB5000 (Optional)", About This Machine |
“Ring Binding is not available for different paper sizes.” |
Mixed Sizes mode is specified. |
Cancel Mixed Sizes mode, or specify the Auto Reduce / Enlarge function. |
“Ring Binding is not available with the selected position.” |
Ring binding cannot be applied in the position that you have specified. |
Select a supported binding position. See "Ring Binding", Copy and Document Server Reference |
“Ring Binding is not available with the settings.” |
Ring binding is not possible under the settings that you have specified. |
Check the current settings. For details about which functions are not available when ring binding is specified, see "Ring Binding", Copy and Document Server Reference |
“Ring Binding is not available with this paper size.” |
The ring binding function cannot be used with the specified paper size. |
Select a supported paper size. See "Specifications for Ring Binder (Optional)", About This Machine |
“The selected file(s) contained file(s) without access privileges. Only file(s) with access privileges will be deleted.” |
You do not have permission to delete the selected file(s). |
Contact the file creator and request him/her to carry out the deletion. |
“You do not have the privileges to use this function.” |
The logged in user does not have permission to use the selected function. |
Contact the administrator about the permission for the required function. |
Message |
Cause |
Solution |
---|---|---|
“Cannot connect to the sub-machine. Check the status of the sub-machine.” |
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Press [Exit] on the main machine and follow the instructions on the display. |
“Cannot print from the sub-machine. Check the status of the sub-machine.” |
A paper misfeed has occurred on the sub-machine, or toner or other supplies need to be replenished. |
Follow the instructions displayed. If the sub-machine's display indicates that a cover is open, follow the instructions displayed. |
“Cannot print from the sub-machine. Check the status of the sub-machine.” |
The sub-machine's User Tools menu is open. |
Press the [User Tools] key to close the User Tools menu. |
“Sub-machine is in Interrupt mode.” |
The sub-machine is in Interrupt mode. |
Press the [Interrupt] key on the sub-machine to cancel Interrupt mode. |
“Sub-machine does not have the same paper setting(s).” |
Paper type or tray settings on the two machines do not match. |
Make the same settings on both machines. |
“The Cover Sheet setting(s) of the sub-machine is different from the main machine.” |
Cover settings on the two machines do not match. |
Make the same settings on both machines. |
“The Slip Sheet setting(s) of the sub-machine is different from the main machine.” |
Slip Sheet settings on the two machines do not match. |
Make the same settings on both machines. |
“The Designation Sheet setting(s) of sub-machine is different from main machine.” |
Designation Sheet settings on the two machines do not match. |
Make the same settings on both machines. |
“Sub-machine paper settings must be the same to use this tray.” |
Paper tray settings on the two machines do not match. |
Make the same settings on both machines. |
“No stamp data in the sub-machine.” |
Stamp data on the submachine has been deleted. |
Reprogram the stamp on the sub-machine. |
“Cannot print from the sub-machine. Sub-machine will be disconnected.” |
The sub-machine has stopped due to power failure or communication error. |
Continue copying using the main machine. |
“Fold is available only when Sort mode is selected in Connect Copy.” |
Sort has not been selected with fold. |
Select the Sort function. |