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When You Have Problems Operating the Machine

This section describes common problems and messages.

If other messages appear, follow the instructions displayed.

Check the contact address and Serial No. of Machine shown in the call service message, and then contact your service representative.

Problem	Cause	Solution
The operation switch indicator continues blinking and does not turn off when pressed.	This occurs in the following cases: The ADF is open. The machine is communicating with external equipment. The hard disk is active. The machine is cooling down.	Check if the machine is communicating with external equipment.
The display is off.	The machine is in Energy Saver mode.	Press the [Energy Saver] key to cancel Energy Saver mode.
The display is off.	The operation switch is turned off.	Turn on the operation switch.
Nothing happens when the operation switch is turned on.	The main power switch is turned off.	Turn on the main power switch.
`“Please wait.”` appears.	This message appears when you turn on the operation switch.	Wait for a while. If the machine does not get ready in 2 minutes, contact your service representative.
`“Please wait.”` appears.	This message appears when the machine is warning up.	Wait for a while. If the machine does not get ready in 10 minutes, contact your service representative. Wait until the message disappears. Do not turn off the main power switch while the message is showing.
`“Please wait.”` appears.	This message appears when you change the toner cartridge.	Wait for a while. If the message does not disappear in 2 minutes, contact your service representative.
`“Memory is full. Do you want to store scanned file?”` appears.	The scanned originals exceed the number of sheets/pages that can be stored in the hard disk.	Press [Store File] to store pages that have been scanned. Delete unnecessary files with [Delete File]. Press [No] if you are not storing pages that have been scanned. Delete unnecessary files with [Delete File].
The user code entry screen is displayed.	Users are restricted by User Code Authentication.	Enter the user code (up to eight digits), and then press [OK].
The Authentication screen appears.	Basic Authentication, Windows Authentication, LDAP Authentication or Integration Server Authentication is set.	Enter your login user name and user password. For details, see "When the Authentication Screen is Displayed", About This Machine.
`“Authentication has failed.”` appears.	The entered login user name or login password is not correct.	Inquire the user administrator for the correct login user name and login password.
`“Authentication has failed.”` appears.	The machine cannot perform authentication.	Contact the administrator.
`“You do not have the privileges to use this function.”` continues to be displayed even though you have entered a valid user name.	The logged in user name does not have permission for the selected function.	Contact the administrator about the permission for the required function.
An error message remains, even if misfed paper is removed.	When a misfeed message appears, it remains until you open and close the cover as required. Paper is still jammed in the tray.	Remove misfed paper, and then open and close the cover. For details, see Removing Jammed Paper .
Original images are printed on the reverse side of the paper.	You may have loaded the paper incorrectly.	Load paper correctly. Place paper in the paper tray with the print side down. Load paper into the Wide LCT or bypass tray with the print side up.
Misfeeds occur frequently.	The side or end fences of the paper trays may not be set properly.	Remove the misfed paper. For details, see Removing Jammed Paper . Check the side or end fences are set properly. Also, check the side fences are locked. For details, see "Changing the Paper Size", About This Machine.
Misfeeds occur frequently.	Paper of undetectable size has been loaded.	Remove the misfed paper. For details, see Removing Jammed Paper . If you load a paper size that is not selected automatically, you need to specify the paper size with the control panel. For details, see "Changing the Paper Size", About This Machine.
Misfeeds occur frequently.	There is a foreign object on the finisher tray.	Remove the misfed paper. For details, see Removing Jammed Paper . Do not place anything on the finisher tray. It may cause a paper jam.
Misfeeds occur frequently.	The staple cartridge is not set correctly.	Set the staple cartridge properly. The Booklet Finisher requires the saddle stitch staple cartridge. For details about how to add staples, see "Adding Staples", About This Machine.
Z-Folded paper is not properly aligned.	The auxiliary tray is not set.	Set the auxiliary tray for the Finisher Shift Tray or Folding Unit Tray. For details about how to add the auxiliary tray, see When Z-folded Paper Is Not Properly Aligned .
Cannot print in duplex mode.	[Apply Duplex] is set to [No] for "Tray 1-7".	In [Tray Paper Settings], under "Tray 1-7", set [Apply Duplex] to [Yes].
Cannot print in duplex mode.	You cannot select duplex printing if the paper type is set to [Tab Stock], [Translucent Paper], [OHP], or [Label Paper].	In [Tray Paper Settings], under "Tray 2-7", select a paper type other than [Tab Stock], [Translucent Paper], [OHP], or [Label Paper].
Paper is bent.	Paper may be bent when is ejected from the Finisher Upper Tray.	Change the output tray to the Finisher Shift Tray.

If you cannot make copies as you want because of paper type, paper size, or paper capacity problems, use recommended paper. See "Recommended Paper Sizes and Types", About This Machine.
Curled paper causes misfeeds, soiled paper edges, or slipped positions while performing staple or stack printing. When using curled paper, first straighten the curl with your hands or by placing the paper upside down. Also, to prevent paper from curling, lay paper on a flat surface, and do not lean it against the wall.