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When Paper is Jammed

If a paper jam occurs, the Alert indicator on the control panel flashes and one of the following messages appears on the control panel:

“Remove Misfeed Internal Path”

“Remove Misfeed Tray 1”

“Remove Misfeed Tray 2”

“Paper Misfeed Duplex Unit”

“Remove Misfeed Paper Exit”

Check the location and remove the jammed paper.

CAUTION

  • The inside of this printer becomes very hot. Do not touch the parts labelled “” (indicating a hot surface).

  • The fusing section of this machine might be very hot. Caution should be taken when removing misfed paper.

Important

  • Misfed paper may be covered in toner. Be careful not to get toner on your hands or clothes.

  • Toner on prints made after removing misfed paper may be loose (inadequately fused). Make a few test prints until smudges no longer appear.

  • Do not forcefully remove misfed paper, it will tear. Torn pieces remaining inside the printer will cause further misfeeds and possibly damage the printer.

  • Paper jams can cause pages to be lost. Check your print job for missing pages and reprint any pages that did not print out.

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  1. Remove Misfeed Internal Path

    There is a paper jam in the fusing unit.

    See When “Remove Misfeed Internal Path” Appears.

  2. Remove Misfeed Tray 1

    There is a paper jam in Tray 1.

    See When “Remove Misfeed Tray 1” Appears.

  3. Remove Misfeed Tray 2

    There is a paper jam in Tray 2.

    See When “Remove Misfeed Tray 2” Appears.

  4. Paper Misfeed Duplex Unit

    There is a paper jam in the duplex unit.

    See When “Paper Misfeed Duplex Unit” Appears.

  5. Remove Misfeed Paper Exit

    There is a paper jam in the fusing unit.

    See When “Remove Misfeed Paper Exit” Appears.