Error & Status Messages on the Control Panel

The printer is in Energy Saver mode. Press any keys to recover to the normal mode.

In the hex dump mode, the machine receives data in hexadecimal format. Turn off the machine after printing, and then turn back on.

Printing is suspended. To cancel the suspension, turn the printer off, wait a few moments, and then turn it back on.

The machine is printing. Wait a while.

This is the default ready message. The machine is ready for use. No action is required.

The machine is resetting the print job. Wait until "Ready" appears on the display.

The machine is changing settings. Wait a while.

All jobs in the machine are suspended. Wait a while.

The machine is waiting for the next data to print. Wait a while.

The printer is warming up or toner is being supplied. Wait until "Ready" appears on the display.

A communication error was sent from the engine to the controller.

• Turn the power off, and then on. If the message appears again, contact your sales or service representative.

An attempt to check the radio signal was made while the communication mode was set to [802.11 Ad hoc] in the [Maintenance] menu.

• To check the radio signal, select Infrastructure in the communication mode settings.

• See Wireless LAN Configuration.

The selected tray is set to one sided tray when duplex mode is set.

• Cancel duplex mode. Alternatively, press the [Form Feed] key to select another tray, or cancel the job.

• Contact the machine administrator.

Renewing the certificate automatically has failed.

• Call your service provider.

The printer detected that the actual paper type was not the same as the paper tray size and paper type setting.

• Change the paper type via the paper type setting menu on the control panel or execute Form Feed by pressing the [Form Feed] key, or cancel the job.

• Load the indicated tray with the correct paper, or change the paper type/size using the dial or using the [Paper Input] menu on the control panel. Alternatively, select another tray by pressing the [Form Feed] key, or cancel the job.

An attempt to change the IP address, subnet mask or gateway address was made while [DHCP] was set to [On].

• Make the change after setting [DHCP] to [Off].

The entered number of characters for the WEP Key (hexadecimal entry) is incorrect.

• Enter the correct WEP key.

• See Wireless LAN Configuration.

The entered number of characters for the WEP Key (ASCII entry) is incorrect.

• Enter the correct WEP key.

• See Wireless LAN Configuration.

The printer detected an ethernet error.

• Turn the power off, and then on. If the message appears again, contact your sales or service representative.

The printer identified a HDD Board error.

• Turn the power off, and then on. Remove and re-install the HDD board correctly. If the message appears again, contact your sales or service representative.

• See Installing the Memory Expansion Units.

The printer detected an optional RAM error.

• Turn the power off, and then on. Remove and re-install the optional RAM. If the message appears again, contact your sales or service representative.

• See Installing the Memory Expansion Units.

The printer identified a parallel interface error.

• Check the correct interface cable being used.

• Turn the power off, and then on. If the message appears again, contact your sales or service representative.

The printer identified a printer font file error.

• Replace the printer font module.

The printer identified a USB I/F Board error.

• Turn the power off, and then on. If the message appears again, contact your sales or service representative.

The invalid password was entered and Locked or Stored Print is incorrect.

• Enter the correct password.

Irregular toner is set.

• Replace the toner to appropriate one.

The paper size setting on the tray differs from that of actual paper size in the tray.

• Change the paper size of the tray where the error has occurred using dial or press the [Form Feed] key. Printing will start again after pressing the [ Enter] key.

• See Loading Paper.

No paper remaining in the indicated tray.

• Load the indicated tray with the paper or select another tray using the [Form Feed] key, or cancel the job.

The control panel has been digitally locked, and settings cannot be changed.

• This alert message is displayed for 3 seconds before returning to the previous display screen.

There are no files available for deleting or printing.

• Check the error list to identify the files unavailable for printing.

Controller error. The SC number indicates the problem.

• Turn the power off, and then on. If the message appears again, contact your sales or service representative. Report the error code that appears.

Proxy user name and password are incorrect.

• Change the current user name and password to the correct user name and password.

Paper is jammed in the duplex unit.

• Remove and re-install the duplex unit. Remove any jammed paper from the duplex unit and under the rear cover.

• See When "Remove Misfeed Duplex Unit" Appears

Paper is jammed in the internal paper feed path.

• Open the front cover and remove jammed paper.

• See When "Remove Misfeed Internal Path" Appears

Paper is jammed in the specified input paper tray.

• Remove paper from the input paper tray and then reload paper. Then open the front cover and then close it again, so the error message disappears.

• See When "Remove Misfeed Paper Tray" Appears

Paper is jammed under the paper exit cover.

• Open the front and rear cover and remove jammed paper.

• See When "Remove Misfeed Paper Exit Cover" Appears

The standard output tray is full.

• Remove the paper from the standard output tray.

It is time to replace the waste toner.

The printer is out of toner.

• Replace the toner cartridge.

• See Replacing the Toner Cartridge (Print Cartridge).

The printer is almost out of toner.

• Prepare a new toner Cartridge.

The fusing unit is not set correctly or is not set, or your fusing unit is improper.

• Set the fusing unit correctly, or set the proper fusing unit.

• See Replacing the Maintenance Kit.

The printer detected that the actual paper type and size are not the same as the paper tray size setting and the paper type setting.

• Load the indicated tray with the correct paper or change the paper type/size using dial or via the special paper size setting menu on the control panel. Or otherwise, execute Form Feed by pressing the [Form Feed] key, or cancel the job.

The toner cartridge is not set correctly or not installed.

• Set the toner cartridge correctly. If the cartridge is installed, close the front cover and turn the power switch to off and to on. If the message appears again, contact your sales or service representative.

• See Replacing the Toner Cartridge (Print Cartridge).

The indicated paper input tray is not set correctly, or is not set.

• Set the indicated paper input tray correctly.

The Service Code or SC number indicates the problem.

• Turn the power off, and then on. If the message appears again, contact your sales or service representative. Report the error code that appears.

Authentication from the SD card has failed.

• Turn the power off, and then on. If the message appears again, contact your sales or service representative.

Wireless LAN's SSID is not entered.

• Enter the SSID of the wireless LAN.

• See Wireless LAN Configuration.

Call for supply order has failed.

• Contact your sales or service representative.