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This section describes the meaning of messages that appear on the screen and what to do when a particular message appears.
Messages are listed in alphabetical order in the table below.
"X" indicates the parts of the messages that appear differently depending on a specific situation, such as the paper sizes or types, tray names, or toner colors.
Message |
Causes |
Solutions |
---|---|---|
2XXX14 |
The machine was not able to print the received fax, or the machine's memory reached capacity while receiving a fax because the document was too large. |
|
ADF JAM Open ADF Cover and Clear Jam |
An original has been jammed inside the ADF. |
|
Bypass Tray Paper Empty |
The bypass tray has run out of paper. |
Load paper to the bypass tray. See Loading Paper in the Bypass Tray. |
Bypass Tray Paper Size Mismatch?Y/N |
The paper size set for the document differs from the size of the paper in the tray. |
Press the [B&W Start] key or [Color Start] key to begin printing, or press the [Clear/Stop] key to cancel the job. |
Bypass Tray Paper Type Mismatch?Y/N |
The paper type set for the document differs from the type of the paper in the tray. |
Press the [B&W Start] key or [Color Start] key to begin printing, or press the [Clear/Stop] key to cancel the job. |
Cancel Print JOB I/O TimeOut |
The timeout period set in [I/O Timeout] expires when printing is frequently interrupted by data from other ports, or when printing data is large and takes time for processing. |
If [I/O Timeout] is set to 15 seconds, increase the time period. For details, see Machine Settings. |
Cancel Print JOB Memory OverFlow |
When performing printing on Legal size paper under certain print quality setting, print data becomes large and the job may be canceled. |
If using the PCL or DDST printer driver, set [Gradation] in [Print Quality] to [Speed] or [Standard]. If using the PostScript 3 printer driver, set [Print Quality] in [Printer Features] to [Standard] or [High Quality]. |
Cannot Copy 2in1/4in1-Copy Only Support A4/LT/LG |
2-in-1 or 4-in-1 copy could not be performed because the tray does not contain the valid size paper, which are A4, Letter, or Legal size. |
|
Cannot Copy Insert Paper to ADF |
2-in-1, 4-in-1, or sort copy could not be performed because the originals were not placed in the ADF. |
|
Connection Fail |
The line could not be connected correctly. |
|
C toner Independent-supply |
A non-supported print cartridge is installed. |
Remove and replace it with a print cartridge specified by an authorized dealer. |
Cover Open |
A cover is open. |
Close the cover completely. |
Dial Fail |
The fax could not be sent. |
|
Density Sensor requires cleaning |
The machine failed to adjust color registration. |
Clean the toner density sensor. See Cleaning the Toner Density Sensor. |
Duplex Jam Duplex Misfeed Jam |
Paper has been jammed in the duplex unit. |
Remove the jammed paper. See Removing Printing Jams. |
Email Size Limit Exceeded Press Clear Key |
The scan file exceeds the size limit for files that can be sent through e-mail. |
|
Fax Jobs Full |
Faxes are stored in memory when using the Memory Transmission, Auto Redial or broadcast features, or when received faxes cannot be printed. The maximum number of jobs has been reached, so new jobs cannot be stored. |
Wait until pending jobs have been transmitted or printed. |
Force Printing Continue? Y/N |
The machine has run out of toner. |
|
K toner Independent-supply |
A non-supported print cartridge is installed. |
Remove and replace it with a print cartridge specified by an authorized dealer. |
Inner Jam |
Paper has been jammed in the machine. |
Remove the jammed paper. See Removing Printing Jams. |
Life End Fuser |
The fuser unit is no longer usable, and must be replaced. |
Contact your sales or service representative. |
Life End Transfer Belt |
The transfer belt is no longer usable, and must be replaced. |
Contact your sales or service representative. |
Life End Waste Toner Bottle |
The waste toner bottle is full. |
Replace the waste toner bottle with a new one. See Replacing the Waste Toner Bottle. |
Life End X Toner Cartridge |
The machine has run out of the indicated toner. |
Replace the indicated print cartridge. See Replacing Print Cartridges. |
Lower Misfeed Jam |
Paper has been jammed in the machine. |
Remove the jammed paper. See Removing Printing Jams. |
Memory Full 1.TX 2.Cancel |
Memory has reached capacity while scanning originals when trying to send a fax in Memory Transmission mode. |
Press [1] to send only the pages that have been scanned in memory, or press [2] to cancel. |
Memory Overflow |
The data is too large or complex to print. |
Select [600X600 1Bit] in [Resolution] under [PDL Settings] to reduce the size of data. See PDL Settings. |
Misinstall Toner X |
The print cartridge has not been installed or has not been installed correctly. |
Reinstall the print cartridge. See Replacing Print Cartridges. |
Misinstall Waste Toner Bottle |
The waste toner bottle has been installed incorrectly. |
Reinstall the waste toner bottle. See Replacing the Waste Toner Bottle. |
M toner Independent-supply |
A non-supported print cartridge is installed. |
Remove and replace it with a print cartridge specified by an authorized dealer. |
Near End X Toner |
The print cartridge is almost empty. |
Prepare a new print cartridge. |
Near End Waste Toner Bottle |
The waste toner bottle is almost full. |
Prepare a new waste toner bottle. |
Near Memory Full |
Memory has almost reached capacity during sort copy. |
If several originals are still to be scanned, it is recommended to start printing now, and copy the remaining originals separately. If originals are being scanned from the ADF, remove any remaining pages from the ADF. |
Net Communication Error Press Clear Key |
Connection with the server was lost while sending or receiving data. |
Contact the network administrator. |
NetBIOS Name Conflicted Press Clear Key |
The NetBIOS name specified for the machine is already in use by another device on the network. |
Change the NetBIOS name. See Configuring Network Setup. |
Network Is Not Ready Press Clear Key |
A scanned file could not be sent because the machine has not received IP address information from the DHCP server completely. |
Wait until the machine receives the IP address information completely, and then try the operation again. |
No Profile Exist |
No Quick Dial entry is associated with the One Touch button you pressed. |
|
Outer Jam |
Paper has been jammed in the machine. |
Remove the jammed paper. See Removing Printing Jams. |
Please Reboot System |
An error occurred and the machine cannot continue to operate. |
Turn off the power, and then turn it back on. |
RX Comm. Error |
A reception error occurred, and the fax could not be received correctly. |
If possible, contact the sender of the fax and ask them to resend it. |
Scan Network Disconnect Press Clear Key |
A scanned file could not be sent because the Ethernet cable was not connected properly. |
Reconnect the Ethernet cable properly, and then try the operation again. |
Scan USB Disconnect |
The USB cable was disconnected while scanning from a computer. |
Reconnect the USB cable properly, and then try the operation again. |
Server Connection Failed Press Clear Key |
A scanned file could not be sent because the destination could not be reached. |
Confirm that the destination is registered correctly, and then try the operation again. |
Server Response Error Press Clear Key |
An error occurred in communication with the server before beginning transmission. |
Confirm that the destination is registered correctly, and then try the operation again. If the problem could not be solved, contact the network administrator. |
Service call - X |
A fatal hardware error has occurred, and the machine cannot function. |
Contact your sales or service representative. |
Set Correct Paper |
The tray set for [Tray Use: Fax] under [Fax Settings] does not contain A4, Letter, or Legal size paper. |
While the message is displayed, press the [OK] key. A menu for changing the paper size appears on the screen. Load A4/Letter/Legal size paper in the tray, and then press a number key that corresponds to the paper you have loaded. Note that the [Paper Size] setting for the tray under [Machine Settings] will be changed. |
Size Exceeded Insert Document into the ADF. Press Clear Key |
Scanning could not be performed because the originals were not placed in the ADF, even though the machine is set to scan originals larger than A4/Letter size. |
|
TrayX Paper Empty |
The tray has run out of paper. |
Load paper in the tray. See Loading Paper. |
TrayX Paper Size Mismatch?Y/N |
The paper size set for the document differs from the size of the paper in the tray. |
Press the [B&W Start] key or [Color Start] key to begin printing, or the [Clear/Stop] key to cancel the job. |
TrayX Paper Type Mismatch?Y/N |
The paper type set for the document differs from the type of the paper in the tray. |
Press the [B&W Start] key or [Color Start] key to begin printing, or the [Clear/Stop] key to cancel the job. |
TX Comm. Error |
A transmission error occurred, and the fax could not be transmitted correctly. |
If the [Auto Redial] setting is enabled, the machine will redial the number and try again. If all attempts fail, or if the machine is in Immediate Transmission mode, the fax will not be transmitted. Try the operation again. |
Upper Misfeed Jam |
Paper has been jammed in the machine. |
Remove the jammed paper. See Removing Printing Jams. |
Y toner Independent-supply |
A non-supported print cartridge is installed. |
Remove and replace it with a print cartridge specified by an authorized dealer. |