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Removing Printing Jams

If a paper jam occurs, one of the following messages appear on the screen:

"Duplex Jam Duplex Misfeed Jam"

"Inner Jam"

"Lower Misfeed Jam"

"Outer Jam"

"Upper Misfeed Jam"

Open the front cover and check the following positions, in the order indicated, to locate the jammed paper.

Important

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  1. Fusing Unit

    If paper is jammed in the fusing unit, see If paper jams inside the fusing unit.

  2. Tray

    If paper is jammed in the tray, see If paper jams inside a tray.

  3. Transfer Unit

    If paper is jammed in the transfer unit, see If paper jams inside the transfer unit.

Related topics

If paper jams inside the fusing unit
If paper jams inside a tray
If paper jams inside the transfer unit