Removing Printing Jams

If a paper jam occurs, one of the following messages appear on the screen:

"Duplex Jam Duplex Misfeed Jam"

"Inner Jam"

"Lower Misfeed Jam"

"Outer Jam"

"Upper Misfeed Jam"

Open the front cover and check the following positions, in the order indicated, to locate the jammed paper.

Jammed paper may be covered in toner. Be careful not to get toner on your hands or clothes.
Toner on prints made immediately after clearing a paper jam may be insufficiently fused and can smudge. Make test prints until smudges no longer appear.
Do not forcefully remove jammed paper, as it may tear. Torn pieces remaining inside the machine will cause further jams and possibly damage the machine.

Fusing Unit
If paper is jammed in the fusing unit, see If paper jams inside the fusing unit.
Tray
If paper is jammed in the tray, see If paper jams inside a tray.
Transfer Unit
If paper is jammed in the transfer unit, see If paper jams inside the transfer unit.