When You Have Problems Operating the Machine

This section describes common problems and messages.

If other messages appear, follow the instructions displayed.

Problem	Cause	Solution
Although the copier screen appears when the machine is turned on using the main power switch, it cannot be switched to another screen by pressing the [Printer] or [Scanner] key.	Functions other than the copier function are not yet ready.	Wait a little longer.
The machine has just been turned on and the User Tools screen is displayed, but the User Tools menu has items missing.	Functions other than the copier function are not yet ready. Time required varies by function. Functions appear in the User Tools menu when they become ready for use.	Wait a little longer.
The operation switch indicator continues blinking and does not turn off when pressed.	This occurs in the following cases: The machine is communicating with external equipment. The hard disk is active. The machine is cooling down.	Check if the machine is communicating with external equipment.
The display is off.	The machine is in Energy Saver mode.	Press the [Energy Saver] key to cancel Energy Saver mode.
The display is off.	The operation switch is turned off.	Turn on the operation switch.
Nothing happens when the operation switch is turned on.	The main power switch is turned off.	Turn on the main power switch.
`"Please wait."` appears.	This message appears when you turn on the operation switch.	Wait for a while. If the machine does not get ready in three minutes, contact your service representative.
`"Please wait."` appears.	This message appears when the machine is warning up.	Wait for a while. If the machine does not get ready in three minutes, contact your service representative. Wait until the message disappears. Do not turn off the main power switch while the message is showing.
`"Please wait."` appears.	This message appears when you change the toner cartridge.	Wait for a while. If the message does not disappear in three minutes, contact your service representative.
`"Memory is full. Do you want to store scanned file?"` appears.	The scanned originals exceed the number of sheets/pages that can be stored in the hard disk.	Press [Store File] to store pages that have been scanned. Delete unnecessary files with [Delete File]. Press [No] if you are not storing pages that have been scanned. Delete unnecessary files with [Delete File].
The user code entry screen is displayed.	Users are restricted by User Code Authentication.	Enter the user code (up to eight digits), and then press [OK].
The Authentication screen appears.	Basic Authentication, Windows Authentication, LDAP Authentication or Integration Server Authentication is set.	Enter your login user name and user password. See "When the Authentication Screen is Displayed", About This Machine.
`"Authentication has failed."` appears.	The entered login user name or login password is not correct.	Inquire the user administrator for the correct login user name and login password.
`"Authentication has failed."` appears.	The machine cannot perform authentication.	Contact the administrator.
`"You do not have the privileges to use this function."` continues to be displayed even though you have entered a valid user name.	The logged in user name does not have permission for the selected function.	Contact the administrator about the permission for the required function.
`"The selected file(s) contained file(s) without access privileges. Only file(s) with access privileges will be deleted."` appears.	You have tried to delete files without the authority to do so.	Files can be deleted by the person who created the file. To delete a file which you are not authorized to delete, contact the person who created the file.
An error message remains, even if misfed paper is removed.	When a misfeed message appears, it remains until you open and close the cover as required. Paper is still jammed in the tray.	Remove misfed paper, and then open and close the cover. See Removing Jammed Paper.
Original images are printed on the reverse side of the paper.	You may have loaded the paper incorrectly.	Load paper correctly. Load paper into the cut paper tray print side down, and into the bypass tray print side up. See Loading Paper.
Misfeeds occur frequently.	The cut paper tray's side or back fences may not be set properly.	Remove the misfed paper. See Removing Jammed Paper. Check the side or back fences are set properly. Also, check the side fences are locked. See Changing the Paper Size.
Misfeeds occur frequently.	Paper is wrinkled or folded.	Cut folded or wrinkled areas off the paper roll. Remove cut paper that is folded or wrinkled.
Misfeeds occur frequently.	Jammed or torn paper is inside the machine.	Remove the paper, as necessary. See Removing Jammed Paper.
Misfeeds occur frequently.	You may have loaded paper of a size different from the paper size settings.
Originals jam frequently.	Originals are curled.	Smooth out any curls and try again.

If you cannot make copies as you want because of paper type, paper size, or paper capacity problems, use recommended paper. See "Recommended Paper Sizes and Types", About This Machine.
Loading curled paper in the cut paper tray can result in misfeeds and soiled paper edges. To load curled paper in the cut paper tray, first flatten it by hand, and be sure to load it print side down. Also, to prevent paper from curling, lay paper on a flat surface, and do not lean it against the wall.