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Troubleshooting

Software Cannot Be Installed

Confirming Installation

Checking Your Computer Environment

Printer Driver Cannot Be Installed

USB Connection is not Automatically Detected

If Test Print Fails

Uninstalling

Uninstalling the Printer Driver

Deleting Devices

Printing Will Not Start

Power Cannot Be Turned On

Paper Will Not Feed Even When the Power Is On

An Error Occurs

Paper Is Not Fed or Delivered Normally

Paper Jam

Using the [Form Feed / Head-cleaning] Key to Remove Jammed Paper

Removing Paper Jammed in Tray 1

Removing Paper Jammed under the Top Cover

Removing Paper Jammed around the Guide Board

If You Cannot Remove Jammed Paper

Print Results Are Not Satisfactory

Prints are Unsatisfactory

Colors Do Not Match the Displayed Image

Positions Do Not Match the Displayed Image

Other Problems

Checking the Consumables

If a Message Appears during Installation

Error & Status Messages on the Control Panel

Control Panel Error Messages

Status Monitor Errors

Status Monitor Does Not Open

No Response from Printer

No Paper/Tray Not Detected (Tray 1)

Paper Size Mismatch/Paper Type Mismatch (Tray 1)

Paper Size Mismatch/Paper Type Mismatch (Auto Tray Select)

Cover Open

Cover Open/Tray Not Detected (Tray 1)

Cover Open / Print Cartridge(s) Not Detected

Cartridge End

Cartridge/Print-head Tank Empty

Used Cartridge

Ink Collector Unit Not Detected

Out of Printable Temperature Range

Printer Error

Network Interface Board Error

Envelope Selector Position Mismatch