Internet Fax Function Error Messages: Control Panel

This section gives likely causes, along with and possible solutions, of the main errors indicated on the machine's control panel when using the Internet Fax.

System Error (XXXX)

A mechanical error has occurred. Switch the machine off and then back on. If the message reappears, contact your sales or service representative. After the error is resolved, the machine prints a journal that contains the fax communication logs.

*Cannot Connect to*

The machine is unable to access an SMTP, or DNS server. The machine sends an e-mail notifying the error.

Contact the administrator.

*Cannot Obtain IP*

The machine cannot obtain an IP address from the DNS server. The machine sends an e-mail notifying the error.

Contact the administrator.

*Comm. Error*

The connection with the server was lost while the machine was sending or receiving data. The machine sends an e-mail notifying the error.

Contact the administrator.

*Invalid Password*

The password entered to access the POP3 server is invalid. The machine sends an e-mail notifying the error.

For future reference, make a note of the correct POP3 server password and keep it safe.

*Invalid RX Data*

The machine cannot print the data it has received.

Memory Full

Memory reached capacity while a fax was being sent or received.

Change the resolution setting, and then try sending/receiving the fax again. Specifying the Resolution Settings

Memory File Full

The maximum number of files that can be stored in memory was reached while the machine was sending or receiving a fax.

Reduce the number of originals.

*Ntwrk Sttng Incomp*

The network settings are invalid.

If this message appears while sending a fax, check the [Network Settings] and [SMTP Settings].
If this message appears while receiving a fax, check the [Network Settings] and [POP3 Settings].

Network Settings

*Failed to connect:*

Connection with the SMTP or POP3 server is lost. The machine sends an e-mail notifying the error.

Contact the administrator.