Facsimile Function Error Messages: Control Panel

This section explains the most common facsimile function error messages that appear on the machine's control panel and what you must do to resolve the errors they refer to.

System Error (XXXX)

A mechanical error has occurred. Switch the machine off and then back on. If the message reappears, contact your sales or service representative.

Paper Misfeed/Open Scanner Unit

Paper is jammed inside the machine.

Remove the jammed paper.

Original Misfeed/Open ADF Cover

An original has jammed inside the ADF.

Remove jammed originals, and then place them again. Removing Paper Jammed in the ADF
Check the originals are suitable for scanning. Compatible Paper Types
Open and close the ADF cover.

Paper Size Error/Reset Paper

The size of the loaded paper does not match that specified in [Tray Paper Setting].

Load paper of the correct size.

ADF Open/Close ADF

Originals are loaded in the ADF, but the ADF has not been completely closed. If transmission is cancelled, the machine prints a journal that contains the fax communication logs.

Make sure the ADF is closed.

ADF Cover Open /Close ADF Cover

Originals are loaded in the ADF, but the ADF cover is still open.

Close the ADF cover.

Out of Paper/Load Paper

There is no more paper in the selected paper tray.

Reload the tray. Loading Paper.

Ink KCMY Depleted/Replace Ink KCMY

The indicated print cartridge has run out of ink.

Change the indicated print cartridge. See Replacing a Print Cartridge.

Paper Mismatch/Load:

The loaded paper is the wrong size or type.

To print a file sent to the machine, load A4, letter (8¹/₂"11"), or legal (8¹/₂"14") paper.

Line Problem/Check Line

The machine cannot send or receive a fax because the line is busy or dead, or the phone cord is not connected.

Wait a while, and then try sending or receiving the fax again.
Make sure the phone cord is connected, wait a while, and then try sending the fax again. Connecting the Machine to a Telephone Line and Telephone

*Place the Handset*

The extension telephone is off the hook.

After using the telephone, replace the handset properly.

*All Resend Failed*

The machine failed to redial a fax number because the line was busy or dead, or the phone cord is not connected. The machine prints a journal that contains the fax communication logs.

Wait a while, and then try sending or receiving the fax again.
Make sure the phone cord is connected, and then try sending the fax again. Connecting the Machine to a Telephone Line and Telephone

*Mem.Full/Cancel TX*

There is not enough memory to send a fax. The machine prints a journal that contains the fax communication logs.

Change the resolution setting, and then try sending/receiving the fax again. Specifying the Resolution of the Original.
Reduce the number of originals.

*Mem.Full/Cancel RX*

There is not enough memory to receive a fax. This message also appears if the machine is idle for one minute while not having enough memory.

Change the [Resolution] setting, and then try fax sending/receiving again. Specifying the Resolution of the Original

Programmed/Group

You are trying to enter the destination in [Transfer Request], but Group Dial was selected for the destination.

Cancel Group Dial.

*Not a Fax No.*

When you specified [Transfer Request] and [Polling RX], you specified an e-mail address as the destination for transfer and polling.

Specify a fax number.

*Not Programmed*

You pressed a Quick Dial or Speed Dial key to which nothing is registered.

You can send faxes more speedily by registering destinations in the Quick Dial and Speed Dial key. Registering Destinations to Quick Dial Key, Changing a Registered Speed Dial Keys

*Duplicated Setting*

You tried to register a destination that is already registered to a Quick Dial or Speed Dial key.

*Exceeded Max Dest*

The maximum number of destinations that can be specified for a single transmission has been reached.

You can specify up to 130 destinations per transmission for documents sent using [Broadcast] or [Polling RX].

*Comm. Error*

The connection with the server was lost while sending or receiving data.

A network error has occurred. Contact the administrator.

*No Poll RX File*

This message appears if you try to carry out polling reception but there is no file to be sent by polling transmission at the other end. The machine prints a journal that contains the fax communication logs.

*No Transfer Func.*

This message appears if you send a transfer request and the machine that receives it cannot perform broadcast transmission. The machine prints a journal that contains the fax communication logs.

*Incorrect ID No.*

This message appears if you try to retrieve by polling reception a file for which a transfer request or SUB code has been specified by the sender but it not specified on your machine. The machine prints a journal that contains the fax communication logs.

*SUB or SID Error*

This message appears if you try to use a SUB code to send a file by immediate transmission but the selected code is not specified in the machine on the other end. The machine prints a journal that contains the fax communication logs.