TWAIN Scanner Function Error Messages: Client Computer

This section explains the most common TWAIN driver-related error messages that appear on client computers and what you must do to resolve the errors they refer to.

Insufficient memory.

There is not enough memory for scanning.

Specify a smaller value for [Resolution], and then try scanning again. Specifying Resolution

Scanner is not ready.

An error might have occurred in the client computer or the machine.

Switch the machine off, and then make sure the USB cable is connected properly. If the message reappears, contact your sales or service representative. Data stored in memory may have been deleted.

Scanner is currently in use by another user.

The machine is using the scanner with another function, such as copying.

Retry scanning when the other function has finished using the scanner.

Failed to read data.

The client computer failed to read the data from the machine.

Switch the machine off, and then make sure the USB cable is connected properly. If the message reappears, contact your sales or service representative.

Your security software firewall might be blocking data reception. Disable the firewall and try scanning again.

Prescan is unavailable in ADF scan mode.

Remove the original from the ADF.
Scan the original without prescanning.

ADF scan mode does not support [1200 x 1200 dpi].

Remove the original from the ADF.
Change the scanning mode and resolution settings, and then try scanning again. Specifying Scan Type, Specifying Resolution

ADF scan mode does not support [Custom Size].

Remove the original from the ADF.
Change the [Original size:] setting, and then try scanning again. Specifying Scan Size