TWAIN Scanner Function Error Messages: Control Panel

This section explains the most common TWAIN scanner function error messages that appear on the machine's control panel and what you must do to resolve the errors they refer to.

System Error (XXXX)

A mechanical error has occurred. Switch the machine off and then back on. If the message reappears, contact your sales or service representative.

PC Connection Failed

The USB cable is not connected properly.

Switch the machine off, and then make sure the USB cable is connected properly. If the message reappears, contact your sales or service representative.

ADF Cover Open /Close ADF Cover

Originals are loaded in the ADF, but the ADF cover is still open.

Close the ADF cover.

Original Misfeed/Open ADF Cover

An original has jammed inside the ADF.

Remove jammed originals, and then place them again. Removing Paper Jammed in the ADF
Check the originals are suitable for scanning. Placing Originals (Scanner)