Scanner Function Error Messages: Control Panel

This section gives likely causes, along with and possible solutions, of the main errors indicated on the machine's control panel when using the scanner function.

System Error(XXXX)

A mechanical error has occurred. Switch the machine off and then back on. If the message reappears, contact your sales or service representative.

Memory Full

Memory reached capacity during scanning.

Scan data up to this point is deleted.

Change the scan type setting, and then try scanning again. See Specifying Scan Type.
Specify a smaller value for [Resolution], and then try scanning again. See Specifying Resolution.

Memory File Full

The maximum number of files that can be stored in memory was reached before all the originals could be scanned.

Reduce the number of originals to be scanned.

Original Misfeed/Open ADF Cover

An original has jammed inside the ADF.

Remove jammed originals, and then place them again. Removing Paper Jammed in the ADF
Check the originals are suitable for scanning. Compatible Paper Types

ADF Cover Open /Close ADF Cover

Originals are loaded in the ADF, but the ADF cover is still open.

Close the ADF cover.

*Cannot Connect to*

The machine is unable to access the SMTP, DNS, or FTP server.

Contact the administrator.

*FTP Server Error*

Data sent from the machine has not been stored in the FTP server.

Contact the administrator.

*Invalid Password*

The password entered to access the FTP server is invalid.

For future reference, make a note of the correct FTP server password and keep it safe.

*Server Memory Full*

The SMTP server's memory reached capacity during e-mail transmission.

*Cannot Obtain IP*

The machine cannot obtain an IP address from the DNS server.

Contact the administrator.

*Comm. Error*

The connection with the server was lost while sending or receiving data.

Contact the administrator.

*Not Programmed*

The specified destination is not registered to the Quick Dial or Speed Dial key.

You can send data more speedily by registering destinations to the Quick Dial and Speed Dial key. Registering Destinations to Quick Dial Key, Destinations Registered to Speed Dial Keys

*Not an Email Addr.*

The e-mail address is not registered to the Quick Dial or Speed Dial key.

You can send e-mail more speedily by registering e-mail addresses to Quick Dial and Speed Dial key. Registering Destinations to Quick Dial Key, Destinations Registered to Speed Dial Keys