Paper Is Not Fed or Delivered Normally

• Paper guides are not adjusted properly.

  Paper guides are not adjusted properly. The paper guides of the paper tray do not match the paper loaded. Adjust the paper guides and load the paper again. See Loading Paper.

• Paper is not loaded properly.

  Paper is not loaded properly. The paper is not loaded properly. Load the paper correctly. See Loading Paper.

• Paper is curled.

  Paper is curled. Remove the loaded paper and check if it is curled. If it is, straighten the curl.

• Paper that is not compatible is loaded.

  Paper that is not compatible is loaded. Remove the loaded paper and replace it with compatible paper. See Non-compatible paper.

• The guide board is not closed.

  Make sure that the guide board is closed. Remove the duplex unit and press both sides of the guide board until it clicks closed.

• Printing densely colored images on both sides.

  When printing images containing areas of solid color that consume a lot of ink, we recommend single-sided printing.

• Printed paper is used. / The paper is too thick or too thin.

  Use recommended paper. Do not reuse copy paper that has been already copied or printed onto.

• The paper is damp.

  Use paper that has been stored in the recommended temperature and humidity condition.

• The number of sheets loaded exceeds the capacity of the machine.

  Load paper only as high as the upper limit markings on the paper guide of the paper tray or bypass tray.

Load the paper again. Remove the paper from the paper tray, fan it well, and tap it on a flat surface such as a desk to even the edges. Check the position of the paper guides of the paper tray, and then load the paper again.

If originals do not feed in smoothly or often become jammed inside the ADF, the friction pad is probably worn out and needs to be replaced. Replace the friction pad. See Replacing the Friction Pad.

When a paper jam occurs, clear the paper jam, and then press the [Yes] key. See Removing Jammed Originals and Paper.