When You Have Problems Operating the Machine

This section contains troubleshooting procedures to help you deal with any problems you encounter when operating the machine.

Power Cannot Be Turned On

If the Power key does not light or does not blink when it is pressed, check if there is something wrong with the power cord or wall outlet.

Check the following:

Make sure that the power plug is firmly inserted into the wall outlet.
Check if there is something wrong with the wall outlet. Do this by connecting another electronic product whose operation you are familiar with.

If the above steps do not solve the problem, turn the power off, pull out the power cable, and contact your sales or service representative.

“*Please Wait*” appears.

This message is displayed for a while after you turn the machine on, disappearing when the machine is ready for use. If the message fails to disappear, contact your sales or service representative.
If the machine has not been in use for a long time, it may take longer than normal to print or start up when switched on. Wait a while.

“*Invalid Password*” appears.

The entered password is invalid. Be sure to make a note of the password and keep it somewhere safe in case you need to remind yourself what the password is.

“Setting from PC...” appears.

This message appears when someone has logged onto the machine in the administrator using Web Image Monitor. The machine is inoperable while this message is being displayed. For this reason, when you log onto the machine in the administrator mode, be sure to log off after specifying settings.

Paper Will Not Feed Even When the Power Is On

If printing will not start even when the power is on, check if an error has occurred using the indicators or status monitor.

An indicator is lit or blinking
- Only the Power key is blinking.
  The printer may be receiving data or replenishing its ink. Wait momentarily for the blinking Power key to stop and stay lit.
- The Resume key or a cartridge replacement indicator is blinking or lit.
  An error has occurred.
An error message is displayed on the status monitor. (The status monitor is supported only by RPCS Raster printer driver.)
Click [User Guide...] to display the page corresponding to the error where you can check how to solve the problem in more detail. See Status Monitor Errors

Cannot select the optional bypass tray

The printer driver has not detected the optional bypass tray. Open the printer properties dialog box, click the [Accessories] tab, and check whether “Bypass Tray Unit” is indicated against the displayed machine image.