Paper Misfeeds (J430, 431, 445, 446, 460, 461)
Cause:
The cause may vary depending on the paper and operating environment.
Solution
Perform the common troubleshooting procedure.
For details, see Common Troubleshooting.
Check if the paper misfeed is resolved.
Yes | Finished! |
No | Go to the next step. |
With the paper with a width of 182 mm to 225 mm (7.2 inches to 8.9 inches), attach the small tab end fence.
For details, see Attaching the Small Tab End Fence to the Wide Large Capacity Tray.
Otherwise, go to the next step.
When using paper with a thickness of Paper Weight 6 or above, move the paper retainer away.
If using paper with a thickness of Paper Weight 5 or below, extend the paper retainer.
For details, see Using the Paper Retainer Correctly.
With a paper weight of 350.1 gsm to 360 gsm, check if it is registered to the Master Library.
Yes | Go to the next step. |
No | In [Detailed settings] for custom paper, select 1302: [2-Tray LCT: Vacuum Fan Level] and change the value to 10% above the default setting. |
To feed paper from Vacuum Feed Banner Sheet Tray Type S9, attach the side fences and end fence for long paper.
For paper with a length of 420.0 mm to 559.9 mm (16.5 inches to 22.0 inches), attach the 2 short end fences.
For paper with a length of 560.0 mm to 700.0 mm (22.0 inches to 27.6 inches), attach the 1 long end fence.
For details, see Attaching the Side Fences, Auxiliary Side Fence, and End Fence (for Long Paper).
To feed paper from Extension output banner sheet tray, attach the side fences and end fence for extra-long paper.
For details, see Attaching the Side Fences, Auxiliary Side Fence, and End Fence (for Long Paper).
Otherwise, go to the next step.
Check if the paper misfeed is resolved.
Yes | Finished! |
No | Go to the next step. |
In [Detailed settings] for custom paper, select 1301: [2-Tray LCIT: Paper Feed Mode] and set [Paper Feed Mode:Fan Level] to [Prevent Non Feed (Stronger Blow)].
Check if the paper misfeed is resolved.
Yes | Finished! |
No | Go to the next step. |
In [Detailed settings] for custom paper, select 1301: [2-Tray LCIT: Paper Feed Mode] and set [Paper Feed Mode:Fan Level] to [Prevent Non Feed (Strongest Blow)].
Check if the paper misfeed is resolved.
Yes | Finished! |
No | Go to the next step. |
In [Detailed settings] for custom paper, set 1303-04: [Tray Elevation Assist][Assist Mode] from "Off" to "On".
If the paper misfeed occurred just before running out of paper, change the setting from "0" to "1".
Otherwise, change the setting from "0" to "2".
Check if the paper misfeed is resolved.
Yes | Finished! |
No | Go to the next step. |
Remove a sheet of paper, measure its thickness with a micrometer or vernier caliper, and then enter the measured value in 1303-05: [Tray Elevation Assist][Paper Thickness] in [Detailed settings] for custom paper.
Measure the thickest part of the envelope.
Check if the paper misfeed is resolved.
Yes | Finished! |
No | Go to the next step. |
Cleaning the Paper Feed Belt.
Check if the paper misfeed is resolved.
Yes | Finished! |
No | Go to the next step. |
In [Detailed settings] for custom paper, set 1303-02: [Extend Fan Operating Time] from "Off" to "On".
Check if the paper misfeed is resolved.
Yes | Finished! |
No | There is no other solution, so do not feed paper. |
If paper misfeeds persist even after performing the abovementioned procedure, enable 307 [Auto Continue Paper Feeding] in [Operator Adjust.] in order to resolve the problem of reduced operation rate due to paper jam detection.