When the Printing Result Is Not as Expected
When confirming or changing the settings in [Settings], press [Home] (
) after closing [Settings].
When the Printed Image Does Not Appear as Desired
Condition | Cause | Solution and reference |
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The paper becomes dirty when printing. | Paper other than recommended paper is used. | Use recommended paper. |
The thickness of the paper is not correctly specified. |
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White bands appear on a transparent film. | Paper powder rubbed off the paper and is adhering to the transparent film. | Wipe the front and back sides of the transparent film with a dry cloth. |
White spots or smears in the form of water droplets appear on the copied image. | The moisture in the paper has evaporated and condensed on the surface. |
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The printed image appears faded. | [Toner Saving] is specified in the printer driver. | Disable [Toner Saving] in the printer driver. |
Coarse paper or paper with a treated surface is used. | Use recommended paper. | |
The paper contains too much moisture. | Use paper that has been stored in a dry environment. | |
The color setting on the machine is incorrectly configured. | Execute [Settings] | |
Toner has run out. | When the “Add Toner” message is displayed on the screen, replace the toner. | |
The printed image becomes smeared when you rub your finger on the output paper. (Toner is not properly fused onto the paper) | The paper type setting is not specified properly when using non-standard paper such as thick paper. | Change the paper type in the printer driver. |
White spots appear on the printed image. | The paper contains too much moisture. | Use paper that has been stored in a dry environment. |
Colors are not printed as instructed. | The image processing feature of the machine was used when printing in Windows. | In the printer driver, specify [Edge Smoothing] on the [Others] tab |
A color document is printed in black and white. | Color printing is not configured in the printer driver. |
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The printed photo appears grainy. | The image resolution was reduced by the application when printed. |
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Solid or dotted lines appear faint. | An appropriate dithering pattern is not specified in the printer driver. |
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Thin lines are not printed, or printed as jagged or irregular lines. | Hairline is specified on the document. |
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Images are printed at an angle. | Paper is fed slanted. | Check that the side fences in the source tray are correctly set. |
The top margins on the copied images vary. | The paper loaded for copying is too thin or too thick. | Check the thinness of paper that can be used on the machine. Recommended Paper Sizes and Types When the paper thickness is close to the minimum or maximum paper thickness, specify "Paper Thickness" accordingly in [Settings] |
An image is partially printed, or an extra page is printed. | A paper size smaller than the image is specified in the printer driver. | Check that the paper size specified in [Print On] or [Paper Size] in the printer driver matches the paper size specified in the document. If paper of the same size is not available, reduce or enlarge the image size. |
The page layout is misaligned, or the last character on the page is printed on the next page. | The print area specified on the document exceeds the maximum printable area of the machine. |
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Some specific characters such as a user-define character is not printed correctly. (text garbling) | The image processing feature of the machine was used when printing in Windows. | In the printer driver, specify [Edge Smoothing] on the [Others] tab |
Characters are not printed correctly when a PDF file is printed from an SD card or USB flash memory device. (garbled text) | The font is not embedded in the PDF file. | Embed the font in the PDF file. |
The image on the backside of two-sided printing is upside-down when printed in the portrait orientation. | Long edge bind is not selected in the printer driver. | Right-click the machine icon on the [Devices and Printers] screen, and display the printing preferences. Select [Portrait] in "Orientation", and then select [Long Edge Bind:Left/Top] in "2 sided:" on the [Basic] tab. |
The image on the backside of two-sided printing is upside-down when printed in the landscape orientation. |
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The printed image is upside-down when printing onto envelopes or label paper. | You are printing onto paper, such as envelopes or label paper, that must be loaded in a specified orientation. | If the paper cannot be loaded in a reverse orientation, rotate the image by 180 degree in the printer driver. On the [Devices and Printers] screen, right-click the machine icon, and display the printing preferences. Select the "Rotate by 180 Degrees" check box on the [Input/Output] tab. |
When Paper Cannot Be Fed or Ejected as Specified
Condition | Cause | Solution and reference |
|---|---|---|
Paper may not be fed from the source tray specified on the control panel, or may not be printed in the paper orientation specified on the source tray. | [Driver / Command] is specified in Tray Setting Priority. |
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A document is printed on paper that is different from the paper size or type specified in the printer driver. | The paper tray loaded with the paper of the size or type specified in the printer driver is not available or paper is not loaded in the tray when [Auto Continue] is specified. |
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Paper becomes wrinkled. | Paper is too thin. | Use recommended paper. |
The paper contains too much moisture. | Use paper that has been stored in a dry environment. | |
The paper is not placed correctly on the machine. | See the items to check when paper jam occurs frequently, and check that paper is loaded correctly. | |
Edge of the paper may become bent. | Paper other than recommended paper is used. | Use recommended paper. |
The paper contains too much moisture. | Use paper that has been stored in a dry environment. | |
The paper is not placed correctly on the machine. | See the items to check when paper jam occurs frequently, and check that paper is loaded correctly. | |
The ejected paper is not aligned. | The paper is not placed correctly on the machine. | See the items to check when paper jam occurs frequently, and check that paper is loaded correctly. |
When using the finisher tray, the paper holder on the paper exit pot is slanted toward the back or front side of the machine. | Align the paper holder with the direction the paper is ejected.  | |
The paper contains too much moisture. | Use paper that has been stored in a dry environment. | |
More than one sheet of paper is ejected at one time. (multi-sheet feeding) | The sheets of paper are in close contact with each other. | Fan the sheets thoroughly before loading them in the paper tray. |
Duplex printing cannot be performed. | The specified paper is too thick or too thin. | Check the paper thickness that is supported in Duplex printing, and load the paper in the tray. |
The Paper Type that is not supported in Duplex printing is specified on the paper tray to use or the paper is not specified as the target of Duplex printing in [Tray/Paper Settings]. | Check "Paper Type" and "Apply Duplex" in [Settings] | |
Envelopes are not fed, or a double feeding or paper jam occurs. | The envelopes are curled. | Correct the curl on the envelopes, and load them in the tray correctly. |
Paper is jammed when printing. | Paper other than recommended paper is used. | Use recommended paper. |
The paper is not placed correctly on the machine. | See the items to check when paper jam occurs frequently, and check that paper is loaded correctly. | |
When printing using the bypass tray, the paper size and type are not correctly specified in the printer driver. | Check that the paper size and type are correctly specified. | |
The ejected paper curls or drops (when A4 or 81/2 × 11 paper is used). | The friction between the pieces of paper is high. | Pull out the internal tray guide to position 1, and then return it to position 2 as shown in the illustration below. IM C300 series/IM C400F only  |
The ejected paper is not aligned (when A4 or 81/2 × 11 paper is used). |
Other Problems
Condition | Cause | Solution and reference |
|---|---|---|
It takes time after instructing the machine to print a document and until the machine starts printing the first page. | The machine was in the Sleep mode or Fusing Unit Off mode, and is taking a long time to recover from the mode. |
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It is taking a long time to print a page. | The document to print contains many photos or figures, and it is taking a long time to process the document on the computer. |
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It is taking a long time to print a page. (wireless LAN connection) | The reception is poor. | Move the machine, or remove obstacles between the machine and the computer, and check if the situation improves. |
Other Wi-Fi devices are interfering with the machine. | Turn off the power of other Wi-Fi devices and check if the situation improves. | |
Another device that uses radio waves at the same frequency such as a microwave oven or cordless telephone is interfering with the machine. | Turn off the power of such devices and check if the situation improves. | |
The suspended print restarts from the middle. | [I/O Timeout] is specified to be short. | Specify [I/O Timeout] to be longer on [Settings] |
An option attached to the machine is not properly recognized. | Bidirectional communication is not enabled in the printer driver when connecting via USB under Windows. | Right-click the machine icon on the [Devices and Printers] screen, and display the printer properties. Select the [Enable bidirectional support] check box on the [Port] tab. |
Options are not configured when connecting via USB under mac OS. | Options are not recognized automatically when the machine is connected via USB under mac OS. Select the option attached to the machine in [System Preferences...] | |
Combine, Booklet, or Auto Enlarge cannot be performed as specified. | The original orientation and size settings specified in the printer drive do not match the settings in the document. | Check whether the original orientation and size settings match. |
Blank pages are not printed in two-sided printing. | [Do not Print Blank Pages] is specified in the printer driver. | On the [Devices and Printers] screen, right-click the machine icon, and display the printing preferences. Clear the [Do not Print Blank Pages] check box on the [Input/Output] tab. |
The printed paper is completely blank. | There is a problem with the printer driver, application, or data. | Print a test page. On the [Devices and Printers] screen, right-click the machine icon, and then click [Printer properties] If the test page is blank, install the printer driver again. If the problem persists, consult your sales or service representative. If the test page is not printed normally, there may be a problem with the application or data. Consult the provider of the application or data. |
You cannot change settings on the printer. | You do not have permission to change the settings in the printer driver. | Consult your computer administrator. |
Settings such as two-sided and paper size are not displayed on the macOS printer driver. | There is an error in the [Kind] setting in the printer driver. | Click [System Preferences...] If [Generic PostScript Printer] is displayed or the name of the printer driver is different from that for the machine, install the printer driver again. |
) in the lower left corner of the control panel is flashing, the machine is receiving the print data. Wait a while.