Error Messages

This section describes the causes and solutions for the main error messages. If any other message is displayed, take action according to the message. If the message still persists, contact our call center with the error content.

Error displayed on the Smart Operation Panel of the RICOH multifunction printer during setup

Error Message	Error No.	Causes	Solutions
This machine has already been registered in other tenant. Please confirm the registration information.	E32	The set RICOH multifunction printer is registered to another tenant in RICOH Smart Integration.	Contact our call center.

Response from Alexa	Causes	Solutions
I could not connect to the machine. Activate the printer and connect again. If this does not work then confirm the settings on the screen.	Not connected to the RICOH multifunction printer.	Restore the Smart Operation Panel of the RICOH multifunction printer from the energy saving mode and try again. If the error occurred when the Smart Operation Panel of the RICOH multifunction printer was not in the energy saving mode, check the network settings, cables and device status, and tap [Check Status]. Tap [Check Status] to carry out the session establishment process. When the reception enabled status of voice commands displayed on the [Check Status] screen becomes `“Connected: Voice commands can be received.”`, perform the connection test again.

Response from Alexa

Causes

Solutions

I could not connect to the machine. Activate the printer and connect again. If this does not work then confirm the settings on the screen.

Not connected to the RICOH multifunction printer.

Restore the Smart Operation Panel of the RICOH multifunction printer from the energy saving mode and try again.

If the error occurred when the Smart Operation Panel of the RICOH multifunction printer was not in the energy saving mode, check the network settings, cables and device status, and tap [Check Status]. Tap [Check Status] to carry out the session establishment process. When the reception enabled status of voice commands displayed on the [Check Status] screen becomes “Connected: Voice commands can be received.”, perform the connection test again.

Error displayed during a connection test from the Smart Operation Panel of the RICOH multifunction printer

Error Message	Error No.	Causes	Solutions
Network connection has failed.	E11	Cannot connect to Amazon AWS IoT because of a communication error on the network. Amazon AWS IoT has stopped.	Check the network settings, cables and device status and perform the connection test again. Check the Service Health Dashboard for the operation status of AWS IoT.
A certificate error has occurred. Re-enter the authentication information to update the certificate.	E31	Failed to download the certificate. An abnormal response was obtained from the server to download the certificate.	Enter the RICOH Smart Integration account information in the displayed dialog box, and then re-acquire the certificate.
Registering information to the server has failed.	E41	Failed to write to the server.	Check the network settings, cables and device status and perform the connection test again.
Writing a certificate has failed.	E51	Failed to write the certificate acquired from the server to the Smart Operation Panel of the RICOH multifunction printer.	Perform the connection test again. If the same error still persists, contact our call center.
Authentication has failed. Check RICOH Smart Integration login information.	None	The email address or password registered in RICOH Smart Integration is incorrect.	Re-enter your email address and password, and try again.
An error has occurred.	E99	Another error occurred.	Contact our call center.

Error displayed during a connection test using the smart speaker

Response from Alexa	Causes	Solutions
Connection test. The initial settings have not completed.	The settings at the Smart Operation Panel of the RICOH multifunction printer are not complete.	See the procedure in Setting Up With the RICOH Multifunction Printer and complete the settings of the Smart Operation Panel.
I couldn't connect to the machine. Activate the printer and execute the connection test again.	The RICOH multifunction printer is set to energy saving. The session was interrupted.	Restore the Smart Operation Panel of the RICOH multifunction printer from the energy saving mode and try again. If the error occurred when the Smart Operation Panel of the RICOH multifunction printer was not in the energy saving mode, check the network settings, cables and device status, and tap [Check Status]. Tap [Check Status] to carry out the session establishment process. When the reception enabled status of voice commands displayed on the [Check Status] screen becomes `“Connected: Voice commands can be received.”`, perform the connection test again.
The settings linking the printer and the speaker have not been finished. Make the settings from the operation panel.	The settings at the Smart Operation Panel of the RICOH multifunction printer are not complete.	See the procedure in Setting Up With the RICOH Multifunction Printer and complete the settings of the Smart Operation Panel.

Response from Alexa

Causes

Solutions

Connection test. The initial settings have not completed.

The settings at the Smart Operation Panel of the RICOH multifunction printer are not complete.

See the procedure in Setting Up With the RICOH Multifunction Printer and complete the settings of the Smart Operation Panel.

I couldn't connect to the machine. Activate the printer and execute the connection test again.

The RICOH multifunction printer is set to energy saving.
The session was interrupted.

Restore the Smart Operation Panel of the RICOH multifunction printer from the energy saving mode and try again.

The settings linking the printer and the speaker have not been finished. Make the settings from the operation panel.

The settings at the Smart Operation Panel of the RICOH multifunction printer are not complete.

See the procedure in Setting Up With the RICOH Multifunction Printer and complete the settings of the Smart Operation Panel.