User GuideIM 550/600 series

Viewing the History of Sent and Received Faxes

The transmission and reception results can be confirmed the Records. You can also configure the machine to send the transmission result as a CSV file to the e-mail address of the administrator.

Note

Printing Records

Records are printed automatically for every 50 transmissions and receptions performed. When you want to check the report immediately, print the report manually.

1Press [Fax] on the Home screen.

Operation panel screen illustration

2Press [Job Status] on the fax screen.

Operation panel screen illustration

3Press [Print Records], and then select the printing method.

Operation panel screen illustration
  • All

    Select this to print the communication results that are not yet printed among the latest 50 results. To check the transmission and reception history prior to the latest 50 results, check the Records that have been printed automatically or use [Print per File Number], [Print per User], or [Specified Print Period].

  • Print per File Number

    Select this to print the communication result of the specified document number. Enter the four digit document number and press [Print].

  • Print per User

    Select this to print the communication results per sender. Specify the sender to print the communication results, and press [Print]. Prints the transmission and reception results for the specified user from among 1,000 of the latest results.

  • Specified Print Period

    Select this to print the result of communication performed in the specified period. Specify the period by entering the start and end dates or selecting from the calendar displayed on the screen, and press [Print]. Prints up to 1,000 transmission and reception results for the specified period from among the total number of results.

Note

  • When [Communication Record Email for Administrator] is set to [Send], the Records are not printed automatically.

Reading the Records

Reception result sheet illustration
  1. Printing date and time

    Shows the date and time the report is printed.

  2. Other end

    • When sending a fax

      Shows the fax number entered manually or the name registered in the address book.

    • When receiving a fax

      Shows the sender name (for display) or sender fax number registered in the device at the sender.

    • When sending or receiving an IP-Fax

      Shows the IP-Fax destination entered manually or the name registered in the address book when sending an IP-Fax. Shows the item in the same way as the fax destination when receiving an IP-Fax.

    • When sending an e-mail or Internet Fax

      Shows the e-mail address entered manually or the name registered in the address book.

      Shows the destination e-mail address or destination name followed by the number of destinations specified for the broadcast transmission.

      "--LAN-Fax -->" indicates the result of transmission from a computer to the machine. For the result of transmission to the destination, refer to the "Result" column of the same document number.

    • When receiving an e-mail or Internet Fax

      Shows the e-mail address (Internet Fax destination) of the sender.

    • When sending to a folder

      Shows the name registered in the address book.

  3. Programmed fax header

    Shows the information registered in [Own Name].

  4. User Name

    Shows the login user name or the sender name specified at the time of transmission.

  5. Result

    Shows the transmission result.

    • "OK" is shown when all pages of a fax have been received or transmitted correctly. When specifying [Reception Notice] while sending the Internet Fax, this indicates that the machine has received the reception confirmation e-mail. "+" is shown when distribution of the received document has been completed correctly.

    • "Error" is shown when:

      • The transmission or reception cannot be completed properly.

      • A file in a format that cannot be printed on the machine is received.

      • The JPEG/PDF file attached to an e-mail cannot be printed because of an authentication error or data error.

    • "--" is shown when the Internet Fax or e-mail delivered to the mail server registered on the machine. In case of a LAN-Fax, this indicates that the data sent from a computer was received by the machine. It does not indicate whether the message was received at the destination.

    • "Power Failure" is shown when the power of the machine was lost while transmission or reception was in progress. There may be a document left that could not be sent.

  6. Explanatory notes of the letters and symbols shown in the Communication Mode column

    Shows the meaning of letters and symbols shown in the "Communication Mode" column.

Note

  • When receiving an e-mail with a file attached, "P.1" is shown in the number of pages column and "S" is shown in " the communication mode column " regardless of the actual number of pages or resolution in the file.

Receiving Transmission Result by E-mails (Settings Screen Type: Standard)

The machine sends a CSV file containing the transmission result for every 50 transmissions or receptions performed. Records are printed automatically when sending the transmission result by e-mail is enabled.

A subject beginning with "Records" is given to an e-mail containing the Records.

Important

  • The CSV file is sent to the e-mail address specified in [Administrator's Email Address] under [System Settings]. To enable sending of the transmission result by e-mail, specify [Administrator's Email Address] in advance.

  • Send (Email/Folder)

Note

  • Records are printed when sending the transmission result by e-mail has failed.

1Press [Settings] on the Home screen.

Operation panel screen illustration

2Press [Fax Settings] on the Settings screen.

Operation panel screen illustration

3Press [Detailed Initial Settings][Notification Email Settings] to display the configuration screen.

Operation panel screen illustration

4Select [Send] in [Communication Record Email for Administrator].

For the machines implemented with RICOH Always Current Technology v1.2, you can select [Every 50], [Every 200], or [Every 1000] for the [The Number of Stored Logs to Send in Notification].

5Press [OK].

6Press [Home] () after specifying the settings.

Receiving Transmission Result by E-mails (Settings Screen Type: Classic)

The machine sends a CSV file containing the transmission result for every 50 transmissions or receptions performed. Records are printed automatically when sending the transmission result by e-mail is enabled.

A subject beginning with "Records" is given to an e-mail containing the Records.

Important

  • The CSV file is sent to the e-mail address specified in [Administrator's Email Address] under [System Settings]. To enable sending of the transmission result by e-mail, specify [Administrator Email Address] in advance.

  • File Transfer

Note

  • Records are printed when sending the transmission result by e-mail has failed.

1Press [Settings] on the Home screen.

Operation panel screen illustration

2Press [Machine Features Settings] on the Settings screen.

Operation panel screen illustration

3Press [Fax Settings][Initial Settings] tab [Parameter Setting] to display the switch operation screen.

4Select bit number [4] under switch number [21], and change current value to "1".

Operation panel screen illustration

5Press [OK].

6Press [Home] (Operation panel screen illustration) after specifying the settings.

Reading Transmission Result CSV File

The file name of the CSV file is "RECORDS+YearMonthDayHourMinute.csv".

Transmission result CSV file illustration
  1. Time

    Shows the time when the transmission/reception started.

  2. Destination/Sender

    Shows the name of the destination/sender of the communication performed.

  3. Line Type/Other Modes

    Shows the line type or the communication mode.

  4. TXtime/RXtime

    Shows the duration of time spent by the transmission or reception. "**'**"" is printed when the duration exceeds 99 minutes 59 seconds.

  5. Page(s)

    Shows the number of received or transmitted pages. "P ***" is printed when the number of pages exceeds 999.

  6. Result

    Shows the result of transmission or reception.

    • "OK" is shown when all pages of a fax have been received or transmitted correctly. When specifying [Reception Notice] while sending the Internet Fax, this indicates that the machine has received the reception confirmation e-mail.

    • "E" is shown when the transmission or reception could not be completed properly. This is also shown in the reception confirmation e-mail when the e-mail could not be received properly.

    • "--" is shown when the Internet Fax or e-mail delivered to the mail server registered on the machine. It does not indicate whether the message was received at the destination.

    • "D" is shown when the power of the machine was lost while communication is in progress. There may be a document left that could not be sent.

    • The communication charge (Charge) is now shown.

  7. User Name

    Shows the sender's name.

  8. File No.

    Shows the control number assigned to the document.