When Printing Does Not Start
Condition | Cause | Solution and reference |
|---|---|---|
Printing over a network connection (wired LAN) is not possible. | There is a problem in the connection between the machine and the computer. | Check the cable connecting the machine and the computer, and disconnect and then connect the cable again. Check the connection to a hub or router, and turn off and on the power of that device if it is possible to do so without affecting other devices. Next, turn off the power of the machine, wait for 10 seconds or more after confirming that the main power indicator is turned off, and then turn on the power. |
An appropriate port for the network environment is not selected in the Windows printer driver. | Right-click the machine icon on the "Devices and Printers" screen, and display the printer properties. Check that the correct port is selected on the [Ports] tab. For details about your network environment, consult the network administrator. | |
Printing over a network connection (wireless LAN) is not possible. | The reception is poor. | Move the machine, or remove obstacles between the machine and the computer, and check if the situation improves. You can check the wireless signal status of Wireless LAN in [Wireless LAN] of [Interface settings]. |
Another device that uses radio waves at the same frequency such as a microwave oven or cordless telephone is interfering with the machine. | Turn off the power of such devices and check if the situation improves. | |
Printing over a network connection (wireless LAN) is not possible. (infrastructure mode) | There may be a problem with the access point, or it is rejecting a connection from the device. | Check that the connection to the access point or the connection between the access point and the computer is established normally. On some access points, the connection to the access point may be restricted by the MAC address or other attributes. For details about your network environment, consult the network administrator. |
Printing via a USB connection is not possible. | The USB cable is not connected properly. | Connect the USB cable to the USB2.0 Interface Type B on the back left side of the machine. |
The machine is not recognized properly on the computer. | Perform the following: | |
The USB port is not selected correctly in the Windows printer driver. | Right-click the machine icon on the "Devices and Printers" screen, and display the printer properties. Check that the correct USB port is selected on the [Port] tab. | |
Printing via a parallel connection is not possible. (IEEE 1284) | The cable was connected after the power of the machine was turned on, or there is a problem in the connection between the machine and the computer. | Turn off the power of the machine, re-connect the communication cable between the machine and the computer, and then turn on the power of the machine again. |
The printer port is not selected correctly in the Windows printer driver. | Right-click the machine icon on the "Devices and Printers" screen, and display the printer properties. Check that "LPT1"/"LPT2"/"LPT3" is selected on the [Ports] tab. | |
The computer is connected properly to the machine, but documents cannot be printed. | User authentication or a driver encryption key is specified on the machine. | Consult the device and machine administrators for the setting information, and configure the printer driver accordingly. |
Printing is not performed even though the specified print time has passed. | The clock on the computer is set incorrectly. | Adjust the clock on the computer correctly. |
Printing is not performed even though the specified print time has passed. | An error message is displayed on the screen of the control panel. | Delete the error message. |