Alert Messages that Appear on the Control Panel
Message | Cause | Solution and reference |
|---|---|---|
" | Paper is jammed. | Open the front cover and remove the jammed paper from the paper feed path. |
" | Paper is jammed. | Remove the jammed paper from the bypass tray. To reset the error, open the front cover and then close it. |
" | Paper is jammed. | Open the front cover and remove the jammed paper from the internal paper feed path. |
" | Paper is jammed. | Open the front cover and remove any jammed paper from the internal paper feed path. |
" | Paper is jammed. | Open Tray 2 and remove the jammed paper. To reset the error, open the front cover and then close it. |
" | Paper is jammed. | Open Tray 3 and remove the jammed paper. To reset the error, open the front cover and then close it. |
" | Paper is jammed. | Open Tray 4 and remove the jammed paper. To reset the error, open the front cover and then close it. |
" | Paper is jammed. | Open Tray 5 and remove the jammed paper. To reset the error, open the front cover and then close it. |
" | Paper is jammed. | Open Tray 1 and remove the jammed paper from the paper duplex unit. |
" | The toner is almost empty. | Prepare a new print cartridge. |
" | The toner has run out. | Replace the print cartridge. |
“@Remote Cert. update failed” | Updating the @Remote certificate failed. | Turn the machine off, and then turn it on again. If the problem persists, consult your sales or service representative. |
“Cannot connect=>Comm.Serv. Check proxy user/password.” | The proxy user name or password is incorrect. | Check the proxy server settings, and then change the user name and/or password if they are incorrect. |
“Cannot connect with DHCP server.(101/201)” | An IP address cannot be obtained from the DHCP server. | Consult your network administrator. |
“Cannot print.” | The machine cannot print the sent data. | Check that the file you want to print is a supported file type. Check the misfeeds and ask your network administrator for help. |
“Change (Tray name) to the following settings:” | The size of the paper in the tray does not match the paper size specified in the printer driver. | Select a tray containing paper that is the same size as the specified paper size. |
“Check network settings.(103/203)” | The IP address setting is incorrect. | Check the IP address, subnet mask, and gateway address. |
“Classification Code Error” | A classification code is not specified for the print job. | Enter a classification code using the printer properties and print the document again. |
“Connect failed:WirelessCard Turn power off, check card.” | The machine cannot detect the wireless LAN interface board. | Check that the board is supported or installed correctly. |
"Cover Open. Please close the indicatedcover." | A cover of the machine is open. | Close the cover as indicated on the control panel. |
“Duplex mode is in off position for (tray name)” | The duplex mode for the indicated tray is not available. | You can use one-sided printing only. Press [Change] to change the tray's settings, press [JobReset] to reset the job, or press [Form Feed] to force printing. |
“Ethernet Board Error” | An error on the Ethernet is detected. | Turn the machine off, and then turn it on again. If the problem persists, consult your sales or service representative. |
“Exceeded max. No. of files.” | While printing a Sample Print, Locked Print, Hold Print, or Stored Print file, the maximum file capacity was exceeded. | Delete unneeded files stored in the machine. |
“Exceeded max. No. of pages.” | While printing a Sample Print, Locked Print, Hold Print, or Stored Print file, the maximum page capacity was exceeded. |
|
“Exceeded max. print size. Press [FormFeed] or [JobReset].” | The specified paper size exceeds the maximum size supported by this machine. | Press [Form Feed] to force printing or [JobReset] to cancel printing. |
“Exceeded max. print size. Press [JobReset].” | The specified paper size exceeds the maximum size supported by this machine. | Press [JobReset] to cancel printing. |
“Failed to connect to server for Remote Diagnostics.” | The machine cannot communicate with Remote Communication Gate. | Check the connection to the Remote Server Gate. |
“Independent-supply toner” | Independent-supply toner is set. | Use the toner recommended for this machine. |
“IPv6 Address already exists Link-local Address(109/209)” | The same IPv6 address is already used. | Consult your network administrator. |
“IPv6 Address already exists Stateless Address(109/209)” | The same IPv6 address is already used. | Consult your network administrator. |
“IPv6 Address already exists Manual Config. Address(109/209)” | The same IPv6 address is already used. | Consult your network administrator. |
“Load paper in (tray name)” | There is no paper in the specified tray. | Load the specified paper in the tray, press [JobReset] to reset the job. |
“No privileges to use funct.” | The logged in user does not have the privileges to register programs or change the paper tray settings. | Check the privileges. |
“Parallel I/F Error” | The machine's self-diagnostic test failed due to a loopback error. | Replace the IEEE 1284 board that caused the error. |
“Printer Font Error.” | There are problems with the machine's font file. | Turn the machine off, and then turn it on again. If the problem persists, consult your sales or service representative. |
“Problem with Hard Disk Please call service.” | The machine cannot detect the hard disk. | Check that the hard disk installed correctly. If the problem persists, consult your sales or service representative. |
“Problem:Wireless card Please call service.” | The machine cannot detect a wireless LAN interface board. | Check that the wireless LAN interface board installed correctly. If the problem persists, consult your sales or service representative. |
“Replacmnt Requird: Drum Unit” “Replace Drum Unit.” | You need to replace the drum unit. | Consult your sales or service representative. |
“Rplcmnt Rqrd Soon:Drum Unit” “New Drum Unit is required.” | You will need to replace the drum unit soon. | Prepare a new drum unit. |
“SD Card authenticatn.failed” | Authentication from the SD card failed. | Turn the machine off, and then turn it on again. If the problem persists, consult your sales or service representative. |
“Set the Drum Unit correctly.” | The drum unit may not be installed correctly. | Turn the machine off, and then install the drum unit again. If the error message is still displayed even though you have installed the drum unit correctly, wipe the ID chips on the drum unit gently with a dry cloth. The ID chips are located where the drum unit contacts the machine. |
“Set the Print Cartridge correctly.” | The print cartridge may have not been installed correctly. | Turn the machine off, and install the print cartridge again. |
“Set Waste Toner Bottle correctly.” | The waste toner bottle may have not been installed correctly. | Turn the machine off, and install the waste toner bottle again. |
“Standard Tray is full. Remove the paper.” | The standard tray is full. | Remove the paper. |
“Supply order has failed.” | The automatic supply order failed. | The message indicates the machine tried to order the supplies. |
“This NetBIOS name is already in use.(108/208)” | The NetBIOS name specified for the machine is already used by another device on the network. | Consult your network administrator. |
“The same IPv4 Address already exists.(102/202)” | The IPv4 address specified for the machine is already used by another device on the network. | Consult your network administrator. |
“The selected job has already been printed or deleted.” | This message might appear if you print or delete a job by using a web browser on a networked computer. | Select [Exit] on the message screen. |
“USB has a problem.” | The machine has detected a USB board failure. | Turn the machine off, and then turn it on again. If the problem persists, consult your sales or service representative. |
“Values set for IPv6/Gateway addresses are invalid.(110/210)” | The IPv6 address or gateway address is invalid. | Check the network settings. |
“Waste Toner almost full” | The waste toner in the print cartridge is almost full. | Prepare a new print cartridge. |
“Waste Toner Full” | The waste toner in the print cartridge is full. | Replace the print cartridge. |
“WPA Auth. incomplete.(211)” | WPA authentication could not be completed. | Consult your network administrator. |
(A1) Remove misfeed in Trays. Opn & cls Frt. Cov."
Toner is almost empty."