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Depending on the cause of the problem, do one of the following:
The side fences in the paper tray are too far apart.
If the side fences are too far apart, the paper may be skewed.
Adjust the side fences to match the paper width.
When you close the paper tray, the side fences may become misaligned due to the weight of the paper.
To prevent this, close the paper tray slowly.
For details about loading paper, see "Loading Paper", Preparation.
The paper size/orientation/type is not specified correctly.
In tray paper settings, specify the size, orientation, and type of the paper in use.
For details about tray paper settings, see "Changing Tray Paper Settings", Preparation.
This problem occurs when the two-tray wide LCT is used.
If a paper size is A5 or smaller and paper thickness is 0, use the small tab end fence.
For details about how to attach the small tab end fence, see "Loading Paper into the Two-tray Wide Large Capacity Tray", Preparation.
Replace the small tab end fence after use.
Colored paper or transparencies are loaded in the paper tray.
Paper edges may not have been detected correctly.
Adjust the color paper edge detection.
Select [Machine: Paper Feed / Output] in [Advanced Settings] for the custom paper in use, select 1341: [Jam Detection] and make a note of the present value in [Paper Edge Detection].
Increase the value in [Paper Edge Detection].
Print the image. Is the problem resolved?
Yes
Finished!
No
Keep increasing the value until the problem is resolved.
If the problem persists even though the setting has reached its maximum value, restore the value noted in step 1 and go to the next step.
Decrease the value in [Paper Edge Detection].
Print the image. Is the problem resolved?
Yes
Finished!
No
Keep decreasing the value until the problem is resolved.
If the problem persists even though the setting has reached its minimum value, restore the value noted in step 1 and go to the next step.
Select [Machine: Paper Feed / Output] in [Advanced Settings] for the custom paper in use, select 1341: [Jam Detection] and set [Skew Detection] to [Off].
Print the image. Is the problem resolved?
Yes
Finished!
No
Contact your service representative.
An envelope is used.
If an envelope flap at the trailing edge is oblique, a skew may be wrongly detected when the envelope is transferred with its flap open.
Disable the skew detection function.
<If custom paper is used>
Select [Machine: Paper Feed / Output] in [Advanced Settings] for the custom paper in use, select 1341: [Jam Detection] and set [Skew Detection] to [Off].
<If custom paper is not used>
In the [Main Unit: Paper Feed/ Output] group on the [Adjustment Settings for Operators] menu, set 0304: [Skew Detection] to [Off].
The skew detection level is too high.
The skew detection level may be too high.
Decrease the skew detection level.
In the [Main Unit: Paper Feed/ Output] group on the [Adjustment Settings for Operators] menu, increase the value in 0305: [Skew Detection Level].
Increase the value to reduce the detection level.
Print the image. Is the problem resolved?
Yes
Finished!
No
Keep increasing the value until the problem is resolved.
If the problem persists even though the setting has reached its maximum value, go to the next step.
In the [Main Unit: Paper Feed/ Output] group on the [Adjustment Settings for Operators] menu, select 1341: [Jam Detection] and set [Skew Detection] to [Off].
If the skew detection level is reduced or the skew detection function is disabled, no misfeed report will be displayed. However, this may result in paper skew feeding. If you do not want this result, contact your service representative.
If the machine wrongly detects skew, see Wrong Detection of Skew.
