When a Message Appears While Using the Printer Function

When confirming or changing the settings in [Settings], press [Home] () after closing [Settings].

Messages Displayed without Error Codes

Message	Cause	Solution and reference
`“Address Book is currently in use by another function. Authentication has failed.”`	The address book is in use by another function, and authentication query is not possible.	Try again later.
`“All the remaining print volume has been allocated to another central managed client(s). The job has been cancelled.”`	The job was canceled because the usage count information could not be obtained from the Central Management machine.	All job slots are occupied by other devices. Check the status of the client machine.
`“An error occurred while processing an Unauthorized Copy Prevention job. The job was cancelled.”`	The settings in the printer driver are incorrect.	Check that the text to use for the background pattern in the unauthorized copy prevention function does not contain any characters other than space(s) in the printer driver.
`“Auto-registration of user information has failed.”`	The maximum number of items that can be registered has been exceeded and the authentication information for LDAP authentication or Windows authentication cannot be registered automatically.	Delete a user that is no longer necessary from the address book.
`“Cannot access the Memory Storage Device.”`	An SD card or USB flash memory device is unavailable for use.	Check that the external media is formatted in FAT16 or FAT32, and write protection is not enabled on the media. Check that the external media is not corrupted or damaged.
`“Cannot perform 2 sided print, because the following paper tray is set for 1 sided print only.”`	The paper source tray is not specified for duplex printing.	Specify to use the paper tray for duplex printing in [Settings][Tray Paper Settings][Paper Type].
`“Collate has been cancelled.”`	The sort function was canceled.	Turn off the power of the machine, wait for 10 seconds or more after confirming that the main power indicator is turned off, and then turn on the power. Turning On and Off the Power
`“Command Error”`	A problem occurred in the data because of the communication status or another reason.	Check that the machine can communicate with the computer properly.
`“Command Error”`	A printer driver that does not support the machine was used.	Use the printer driver for the machine. Obtain and install the latest version of the driver.
`“Communication error with central management server has occurred. The job has been cancelled.”`	The job was canceled because a Central Management communication error occurred.	Check the status of the Central Management machine.
`“Compressed Data Error.”`	Compressed data is corrupted.	Check that the tool used for creating the compressed data is functioning properly. Check that the machine can communicate with the computer properly.
`“Connection with the machine has failed. Check the machine structure.”`	The machine is malfunctioning, and [Printer] cannot be used.	Check whether a message is displayed on the control panel. Turn off the power of the machine, wait for 10 seconds or more after confirming that the main power indicator is turned off, and then turn on the power. Turning On and Off the Power
`“Duplex has been cancelled.”`	The paper source tray is not specified for duplex printing.	Specify to use the paper tray for duplex printing in [Settings][Tray Paper Settings][Paper Type].
`“Error has occurred.”`	An error such as a syntactic error has occurred.	Check that the PDF file to print does not have an error.
`“Error occurred while processing a Compulsory Security Stamp print job. The job was cancelled.”`	The job was canceled because an error occurred while applying Compulsory Security Stamp.	When feeding paper from the bypass tray, specify the correct paper size and do not enable [Auto Detect].
`“Exceeded max. number of files to print for temporary / stored jobs.”`	The number of files exceeded the maximum number.	Erase documents that are no longer needed. "Deleting a Locked Print File Stored in the Machine", Printer
`“Exceeded max. number of pages to print for temporary / stored jobs.”`	The number of pages exceeded the maximum number that can be printed.	Divide the data to print into smaller sections.
	The number of pages exceeded the maximum number that can be printed in Locked Print.	Reduce the number of pages to print. Erase documents that are no longer needed. Deleting a Locked Print File Stored in the Machine
`“Exceeded max. pages. Collate is incomplete.”`	The maximum number of sheets that can be sorted has been exceeded.	Reduce the number of pages to print.
`“Exceeded the maximum unit count for Print Volume Use. The job has been cancelled.”`	When the print volume is limited, printing was canceled because the print volume of a user exceeded the upper limit allotted for the user.	For details about the print volume use limitation, consult the user administrator. The user administrator can clear the counter or change the limit on the print volume. Checking the Counter of the Machine Specifying Maximum Print Volume Use of Each User
`“Hardware Problem: USB”`	An error has occurred on the USB interface.	Turn off the power of the machine, wait for 10 seconds or more after confirming that the main power indicator is turned off, and then turn on the power. Turning On and Off the Power If the message persists even after you have turned the power off and then on, consider repairing the machine.
`“Hardware Problem: Ethernet”`	An error has occurred in the Ethernet interface.
`“Hardware Problem: Wireless Card”`	An error has occurred in the Wireless LAN board.	Turn off the power of the machine, check that the Wireless LAN board is correctly installed in the machine, and then turn on the power. Turning On and Off the Power If the message persists even after you have turned the power off and then on, consider repairing the machine.
`“I/O buffer overflow.”`	An overflow has occurred in the receive buffer.	Reduce the transmission data. Increase the value in [I/O Buffer] on the [Settings][Machine Features Settings][Printer Settings][Host Interface].
`“Information for user authentication is already registered for another user.”`	In LDAP authentication, the same name is registered under different IDs on different servers, and duplicate names (account names) occurred such as when switching the domain (server).	Consult the user administrator. User administrator: Delete the corresponding user from the address book, and register the user again after resolving the duplicate names on different servers.
`“Insufficient Memory”`	The amount of available memory is insufficient.	Reduce the transmission data.
`“Memory Overflow”`	The insufficient memory error has occurred while printing from the printer driver (PCL 6).	In the printer driver, change "Vector/Raster:" to [Raster] in the [Detailed Settings] tab [Print Quality:Advanced] menu.
`“No response from the server. Authentication has failed.”`	In LDAP or Windows authentication, a timeout error occurred while submitting an authentication query to the server.	Consult the administrator of the authentication server.
`“Out of paper in the following paper tray. Load paper. To force print, select another tray and press [Print] key.”`	The paper tray specified in the printer driver has no paper loaded.	To proceed with printing after changing the paper setting, select a tray and press [Print]. However, when Cover Sheet is specified, or when Duplex printing is specified on a paper tray that does not support the function, printing cannot be performed. When Sort is specified, only one copy of the document is printed. To proceed with printing on the specified paper, load the paper in the tray. Loading Paper into the Paper Tray
`“Output tray has been changed.”`	The destination to deliver the output paper was changed because of the paper size limitation of the output destination.	Specify the correct destination to deliver the output paper.
`“Printer font error.”`	There is a problem in the font file of the machine.	Consider repairing the machine.
`“Receiving data failed.”`	Transmission of data was canceled.	Send the data again.
`“The selected paper size is not supported. This job has been cancelled.”`	A paper size that cannot be fed on the machine was specified and printing was canceled by the auto job cancel function that was activated.	Print the document on paper of a size that can be fed on the machine.
`“The selected paper type is not supported. This job has been cancelled.”`	A paper type that cannot be fed on the machine was specified and printing was canceled by the auto job cancel function that was activated.	Print the document on paper of a type that can be fed on the machine.
`“There is no paper tray that matches the specified paper size/paper type. Change the tray settings to the following paper size/paper type, or select another tray and press [Print] key.”`	The paper tray loaded with paper of the size or type specified in the printer driver is not available.	To proceed with printing after changing the paper setting, select a tray and press [Print]. When Cover Sheet is specified, or when Duplex printing is specified on a paper tray that does not support the function, printing cannot be performed. When Sort is specified, only one copy of the document is printed. To proceed with printing on the specified paper, load the paper and then check that the paper size and type are correctly specified in [Settings][Tray Paper Settings]. Loading Paper into the Paper Tray
`“You do not have a privilege to use this function. This job has been cancelled.”`	Authentication information is not registered correctly in the printer driver.	Specify the authentication information in the printer driver. For the authentication information, consult the user administrator. Specifying Login Information in the Printer Driver
	The user registered in the printer driver does not have permission to use the printer function.	Consult the user administrator. The user administrator can change the access permissions in the address book. Confirming the Available Functions

Messages Displayed with Error Codes

Check the Configuration Page. The details of the error may also be printed in the list.

List / Test Print

Message	Cause	Solution and reference
`“84: Error”`	The amount of available work area is insufficient for processing images.	Reduce the transmission data.
`“86: Error”`	The parameter in the control code is incorrect.	Specify the correct parameter.
`“99: Error”`	When printing a file from an SD card or USB flash memory device, the file to print is in an unsupported format or corrupt.	Check the data to print.