When a Message Appears While Using the Copy Function
Message | Condition | Solution and reference |
|---|---|---|
“2 Sided Copy is not available with this paper size.” | A paper size that is not supported in duplex copying is specified. | Check the paper size supported in duplex copying and load the supported paper. |
“Cannot Detect Original Size” | An original is not placed correctly on the machine. | Place the original correctly. When you place an original on the exposure glass, the machine detects the original size by opening and closing the ADF. Open the ADF by more than 30 degrees when placing an original. |
An original with a difficult-to-detect size even in the regular size, such as a transparency or paper with sticky notes, is placed on the machine. | When scanning an original with a difficult-to-detect size, specify the paper tray in [Paper Select]. Also, when making an enlarged or reduced copy, select an item other than [Fit to Paper Size] | |
An original of a custom size is placed on the machine. | When scanning an original of a custom size, specify the original size in [Original Setting] | |
“Exceeded the maximum number of sheets that can be used. Copying will be stopped.” | When the copy volume use limitation is enabled, copying was canceled because the copy volume of the user exceeded the upper limit allotted for the user. | For details about the copy volume use limitation, consult the user administrator. The user administrator can change the limit on the copy volume use. |
“Rotate Sort is not available with this paper size.” | A paper size that is not supported in Rotate Sort mode is specified. | Use two paper trays and set the same size and type of paper in the trays in different orientations, vertically and horizontally. |
“Set next original(s), then press [Start].” | Duplex copying is specified. | When not copying onto both sides of paper, clear the [1 sided |
2 sided] and [2 sided