Print Quality Problems

There is a problem with the machine's location.

Make sure that the machine is on a level surface. Place the machine where it will not be subject to vibration or shock.

Unsupported types of paper is used.

Make sure that the paper being used is supported by the machine. See Supported Paper.

The paper type setting is incorrect.

Make sure that the paper type setting of the printer driver matches the type of paper loaded. See Specifying Paper Type and Paper Size Using the Printer Driver.

A non-genuine print cartridge is being used.

Refilled or non-genuine print cartridge reduces print quality and can cause malfunctions. Use genuine print cartridge only.

An old print cartridge is being used.

Print cartridge should be opened before their expiration date and used within six months of being opened.

The machine is dirty.

See Maintaining the Machine , and clean the machine as required.

The printed image is smudged.

On the printer driver's [Paper] tab, select [Bypass Tray] in the "Input Tray:" list. In the "Paper Type:" list, select a proper paper type.

Images smudge when rubbed. (Toner is not fixed.)

On the printer driver's [Paper] tab, select a proper paper type in the "Paper Type:" list.

When printing graphics, the output and the screen are different.

To print accurately, specify the printer driver setting to print without using the graphics command. For details about specifying the printer driver setting, see the printer driver Help.

Images are cut off, or excess is printed.

Use the same size paper selected in the application. If you cannot load paper of the correct size, use the reduction function to reduce the image, and then print. For details about the reduction function, see the printer driver Help.

Photo images are coarse.

Use the application's or printer driver's settings to specify a higher resolution.

For details about the printer driver's settings, see the printer driver Help.

A solid line is printed as a dashed line or appears blurred.

Change the dithering settings on the printer driver. For details about the dithering settings, see the printer driver Help.

Fine lines are fuzzy, of inconsistent thickness, or do not appear.

Change the dithering settings on the printer driver. For details about the dithering settings, see the printer driver Help.

If the problem persists, specify the settings of the application in which the image was created to change the thickness of the lines.