Messages Displayed When You Use the Fax Function

Message	Cause	Solution
`“Cannot find the specified path. Please check the settings.”`	The name of the computer or folder entered as the destination is wrong.	Check that the computer name and the folder name for the destination are correct.
`“Error occurred, and transmission was cancelled.”`	Original jammed during Immediate Transmission. A problem occurred in the machine, or noise occurred on the telephone line.	Press [Exit], and then send the documents again.
`“Functional problem occurred. Stopped processing.”`	The power was turned off while the machine was receiving a document by Internet Fax.	Even if you turn on the power immediately, depending on the mail server, the machine might not be able to resume receiving the Internet Fax if the timeout period has not expired. Wait until the mail server's timeout period has expired, and then resume receiving the Internet Fax. For details about receiving the Internet Fax, contact your administrator.
`“Functional problems with fax. Data will be initialized.”`	There is a problem with the fax.	Record the code number shown on the screen, and then contact your service representative. Other functions can be used.
`“Memory is full. Cannot scan more. Transmission will be stopped.”`	The memory is full.	If you press [Exit], the machine returns to standby mode and starts transmitting the stored pages. Check the pages that have not been sent using the Communication Result Report, and then resend those pages.
`“Put original back, check it and press the Start key.”`	Original jammed during Memory Transmission.	Press [Exit], and then send the documents again.
`“Some page(s) are near blank.”`	The first page of the document is almost blank.	The original's blank side might have been scanned. Be sure to place your originals correctly. For details about determining the cause of blank pages, see "Detecting Blank Pages", Fax.

When fax network setting problems occur
Message	Cause	Solution
`“Check whether there are any network problems.”` [13-10]	The alias telephone number you entered is already registered on the gatekeeper by another device.	Check that the correct alias phone number is listed in [H.323 Settings] of [Fax Features]. For details about H.323 Settings, see "Initial Settings", Fax. For details about network problems, contact your administrator.
`“Check whether there are any network problems.”` [13-11]	Cannot access gatekeeper.	Check that the correct gate keeper address is listed in [H.323 Settings] of [Fax Features]. For details about H.323 Settings, see "Initial Settings", Fax. For details about network problems, contact your administrator.
`“Check whether there are any network problems.”` [13-17]	User name registration is refused by SIP server.	Correct that the correct SIP Server IP Address and SIP User Name are listed in [SIP Settings] of [Fax Features]. For details about SIP Settings, see "Initial Settings", Fax. For details about network problems, contact your administrator.
`“Check whether there are any network problems.”` [13-18]	Cannot access SIP server.	Check that the correct SIP Server IP Address is listed in [SIP Settings] of [Fax Features]. For details about SIP Settings, see "Initial Settings", Fax. For details about network problems, contact your administrator.
`“Check whether there are any network problems.”` [13-24]	The password registered for the SIP server is not the same as the password registered for this machine.	For details about network problems, contact your administrator.
`“Check whether there are any network problems.”` [13-25]	In [Effective Protocol], the IP address is not enabled, or an incorrect IP address has been registered.	Check that IPv4 in [Effective Protocol] is set to "Active" in [System Settings]. For details about effective protocol, see "Interface Settings", Connecting the Machine/ System Settings. Check that the correct IPv4 address is specified for the machine in [System Settings]. For details about IPv4 address, see "Interface Settings", Settings. For details about network problems, contact your administrator.
`“Check whether there are any network problems.”` [13-26]	The "Effective Protocol" and "SIP Server IP Address" settings are different, or an incorrect IP address has been registered.	Check that the correct IP address is specified for the machine in [System Settings]. For details about IP address, see "Interface Settings", Settings. For details about network problems, contact your administrator.
`“Check whether there are any network problems.”` [14-01]	The DNS server, SMTP server, or folder specified for transfer to was not found, or the destination for Internet Fax around (not through) the SMTP server could not be found.	Check that the following settings in [System Settings] are listed correctly. DNS server Server name and IP address for the SMTP Server For details about these settings, see "Interface Settings" or "File Transfer", Settings. Check that the folder for transfer is correctly specified. Check that the computer in which the folder for transfer is specified is correctly operated. Check that the LAN cable is correctly connected to the machine. For details about network problems, contact the administrator of the destinations. For details about network problems, contact your administrator.
`“Check whether there are any network problems.”` [14-09]	E-mail transmission was rejected by SMTP authentication, POP before SMTP authentication, or login authentication of the computer in which the folder for transfer is specified.	Check that user Name and password for the following settings in [System Settings] are listed correctly. SMTP Authentication POP before SMTP Fax Email Account For details about these settings, see "File Transfer", Settings. Check that the user ID and password for the computer with the folder for forwarding are correctly specified. Check that the folder for forwarding is correctly specified. Confirm that the computer with the folder for forwarding is properly working. For details about network problems, contact your administrator.
`“Check whether there are any network problems.”` [14-33]	E-mail addresses for the machine and the administrator are not registered.	Check that the correct e-mail address is listed in [Fax Email Account] of [System Settings]. For details about fax e-mail account, see "File Transfer", Settings. For details about network problems, contact your administrator.
`“Check whether there are any network problems.”` [15-01]	No POP3/IMAP4 server address is registered.	Check that the correct Server Name or Server Address is listed in [POP3 / IMAP4 Settings] of [System Settings]. For details about POP3 / IMAP4 Settings, see "File Transfer", Settings. For details about network problems, contact your administrator.
`“Check whether there are any network problems.”` [15-02]	Cannot log in to the POP3/IMAP4 server.	Check that the correct User Name and Password are listed in [Fax Email Account] of [System Settings]. For details about Fax Email Account, see "File Transfer", Settings. For details about network problems, contact your administrator.
`“Check whether there are any network problems.”` [15-03]	No machine e-mail address is specified.	Check that the correct machine e-mail address is specified in [System Settings]. For details about settings of e-mail address, see "File Transfer", Settings. For details about network problems, contact your administrator.
`“Check whether there are any network problems.”` [15-11]	Cannot find the DNS server or POP3/IMAP4 server.	Check that the following settings in [System Settings] are listed correctly. IP address of the DNS Server the server name or IP address of the POP3/IMAP4 server the port number of the POP3/IMAP4 server Reception Protocol For details about these settings, see "Interface Settings" or "File Transfer", Settings. Check that the LAN cable is correctly connected to the machine. For details about network problems, contact your administrator.
`“Check whether there are any network problems.”` [15-12]	Cannot log in to the POP3/IMAP4 server.	Check that the following settings in [System Settings] are listed correctly. the user name and password for [Fax Email Account] the user name and password for POP before SMTP authentication For details about these settings, see "File Transfer", Settings. For details about network problems, contact your administrator.
`“Check whether there are any network problems.”` [16-00]	An IP address has not been registered for the main machine. A network is not connected properly.	Check that the correct IP address is specified for the machine in [System Settings]. For details about the IP address of the main machine, contact your administrator. For details about network problems, contact your administrator.

When the remote fax function cannot be used
Message	Cause	Solution
`“Authentication with remote machine failed. Check remote machine's auth. settings.”`	User authentication on the main machine has failed.	For details about user authentication, see "Configuring User Authentication", Security.
`“Authentication with remote machine failed. Check remote machine's auth. settings.”`	User Code Authentication is set on the device connected via the remote fax function.	The remote fax function does not support User Code Authentication. Disable the User Code Authentication on the main machine.
`“Authentication with remote machine failed. Check remote machine's auth. settings.”`	The user does not have permission to use the function on the main machine.	For details about how to set permissions, see "Limiting Available Functions", Security.
`“Connection with the remote machine has failed. Check the remote machine status.”`	A network error occurred while you were using the remote fax function.	Check that the main machine supports the remote fax function. Check that the main machine is working normally. Check that the correct IP address or host name is set for the main machine in [System Settings]. For details about these settings, contact your administrator. Check that the LAN cable is correctly connected to the machine. For details about network problems, contact your administrator.
`“Connection with the remote machine has failed. Check the remote machine status.”`	The main machine's power is off.	Turn on the main machine's power.
`“Connection with the remote machine has failed. Check the remote machine status.”`	A timeout error occurred while an attempt was made to connect the device via remote fax function.	Check that the LAN cable is correctly connected to the machine. Check that the main machine is working correctly. For details about connection with main machine, see "Sending/Receiving Documents Using a Remote Machine (Remote Fax)", Fax.
`“Connection with the remote machine has failed. There is a problem with the remote machine structure. Contact the administrator.”`	The settings or machine configurations for using the remote fax function to connect to the main machine are incorrect.	For details about the settings and machine configurations for using the remote fax function to connect to a main machine, contact your administrator.
`“Transfer error has occured. Check the status of the remote machine.”`	A network error occurred during transfer.	Check that the correct IP address or host name is set for the main machine in [System Settings]. For details about these settings, contact your administrator. Check that the main machine is working correctly. Check that the LAN cable is correctly connected to the machine. For details about transmission, contact your administrator.
`“The HDD of the remote machine is full.”`	The hard disk became full after using the remote fax function to scan an original.	Delete unnecessary files.

Settings that can be confirmed in [System Settings] or [Fax Features] on the control panel can also be confirmed by using a web browser on a networked computer. (Use Web Image Monitor, which is installed on the machine.) For details about displaying Web Image Monitor, see "Using a Web Browser", Settings. For details about using Web Image Monitor, see Web Image Monitor Help.
If the paper tray runs out of paper, “There is no paper. Load paper.” appears on the screen, prompting you to add paper. If there is paper left in the other trays, you can receive documents as usual, even if the message appears on the screen. You can turn this function on or off with "Parameter Settings". For details about how to do this, see "Parameter Settings", Fax.
When the JPEG/PDF file that is attached to an e-mail is sent to the machine, check the message and resolve the problem accordingly. For details about messages, see Messages Displayed on the Control Panel When You Use the Printer Function and Messages Printed on the Error Logs or Reports When You Use the Printer Function.
If “Check whether there are any network problems.” appears, the machine is not correctly connected to the network or the settings of the machine are not correct. If you do not need to connect to a network, you can specify the setting so this message is not displayed, and then [Check Status] no longer lights up. For details about how to do this, see "Parameter Settings", Fax. If you reconnect the machine to the network, be sure to set "Display" by configuring the appropriate user parameter.