User GuideIM C2000/C2500/C3000/C3500/C4500/C5500/C6000 series

When Document Server Does Not Operate as Expected

Condition

Cause

Solution and reference

A document cannot be accessed.

The document is protected by a password.

Ask the user who stored the document for the password. If you have forgotten the password, consult the file administrator.

A stored document cannot be found.

You cannot identify a document because the document name was assigned automatically.

  • Check the user name and the date the file was stored.

  • Press [Thumbnails] and check the displayed image.

A document is not displayed when you disable user authentication.

Access permissions are specified on the document.

Request the machine administrator to enable user authentication again. Have the user who stored the document or file administrator log in to the machine and change the access permission of the document to [All Users].

Specifying Access Privileges for Documents Saved in Document Server

The memory of the machine runs out frequently.

The memory in the Document Server is full.