When You Cannot Send Scanned Files

When Stored Files Cannot Be Accessed

Problem	Cause	Solution
The stored file is locked and is not accessible.	The password-protected file is locked because the password was incorrectly entered ten times.	For details about locked files, see "User Lockout Function", Security Guide.

Problem

Cause

Solution

The stored file is locked and is not accessible.

The password-protected file is locked because the password was incorrectly entered ten times.

For details about locked files, see "User Lockout Function", Security Guide.

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When Stored Files Cannot Be Edited

Problem	Cause	Solution
Stored files cannot be deleted. File names and passwords cannot be changed. Files cannot be delivered repeatedly.	Operational restrictions have been imposed using the available extended security function.	For details about the extended security function, see "Specifying the Extended Security Functions", Security Guide.

Problem

Cause

Solution

Stored files cannot be deleted. File names and passwords cannot be changed. Files cannot be delivered repeatedly.

Operational restrictions have been imposed using the available extended security function.

For details about the extended security function, see "Specifying the Extended Security Functions", Security Guide.

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When You Cannot Send Scan Files Using WSD

Problem	Cause	Solution
The WSD scanner function cannot be used.	Scan Profile is not set on the client computer.	Set Scan Profile. For details about how to specify Scan Profile, see "Creating a New Scan Profile", Scan.
The WSD scanner function cannot be used.	The [Take no action] setting has been selected on the client computer, forcing the client computer to remain inactive when it receives scan data.	Open scanner Properties, click the [Events] tab, and then select [Start this program] when the computer receives scan data. For details, see your operating system's Help.

Problem

Cause

Solution

The WSD scanner function cannot be used.

Scan Profile is not set on the client computer.

Set Scan Profile. For details about how to specify Scan Profile, see "Creating a New Scan Profile", Scan.

The WSD scanner function cannot be used.

The [Take no action] setting has been selected on the client computer, forcing the client computer to remain inactive when it receives scan data.

Open scanner Properties, click the [Events] tab, and then select [Start this program] when the computer receives scan data. For details, see your operating system's Help.

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