Messages Displayed on the Control Panel When You Use the Scanner Function

This section describes likely causes of and possible solutions for the error messages that appear on the control panel. If a message not described here appears, act according to the message.

Message	Cause	Solution
Exceeded max. number of alphanumeric characters for the path.	The maximum number of specifiable alphanumeric characters in a path has been exceeded.	Check the maximum number of characters which can be entered, and then enter it again. For details about the maximum enterable number of characters, see "Values of Various Set Items for Transmission/Storage Function", Scan.
Exceeded the maximum number of OCR jobs that can be on standby for storing, please wait. Try again after storing of the current job has completed.	The maximum allowable number of jobs on standby was exceeded because large quantities of documents were stored by the OCR function.	Up to 100 jobs can be placed on standby by the OCR function. Scan the next document after the current jobs have finished being stored.
File types have been automatically set for some files because multiple files were selected.	If there are selected stored documents which cannot be converted to a specified file format, those documents are automatically converted to a convertible format before they are transmitted.	For details about the file formats used to transmit stored documents, see "Sending a Stored File", Scan.
Programmed. Cannot program the destination(s) that is not programmed in the address book.	The destinations that were selected while registered to the program contain a folder destination for which one of the following destinations is set: manually entered destination, WSD destination, or DSM destination	WSD destinations and DSM destinations cannot be registered to the program because they cannot be registered in the address book. For manually entered destinations, register the destinations in the address book, and then try to register them to the program again.
The entered file name contains invalid character(s). Enter the file name again using any of the following 1 byte characters. "0 to 9", "A to Z", "a to z", ". - _"	The file name contains a character that cannot be used.	Check the file name set at the time of scanning. For details about characters that can be used in file names, see "Specifying the File Name", Scan. Check the file name specified at the time of scanning. The file name specified in the Sending Scan Files to Folders function cannot contain the following characters: \ / : * ? " < > \| The file name cannot start or end with a period ".".

When documents cannot be scanned properly

Message	Cause	Solution
Exceeded max. number of files which can be used in Document Server at the same time.	The maximum number of files that can be stored in the Document Server has been exceeded.	Check the files stored by the other functions, and then delete unneeded files. For details about how to delete files, see "Deleting Stored Documents", Copy/ Document Server.

Message

Cause

Solution

Exceeded max. number of files which can be used in Document Server at the same time.

The maximum number of files that can be stored in the Document Server has been exceeded.

Check the files stored by the other functions, and then delete unneeded files. For details about how to delete files, see "Deleting Stored Documents", Copy/ Document Server.

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When documents cannot be scanned because the memory is full

Message	Cause	Solution
Memory is full. Cannot scan. The scanned data will be deleted.	Because of insufficient hard disk space, the first page could not be scanned.	Try one of the following measures: Wait for a while, and then retry the scan operation. Reduce the scan area or scanning resolution. For details about changing scan area and scanning resolution, see "Scan Settings" of Various Scan Settings, Scan. Delete unneeded stored files. For details about how to delete stored files, see "Deleting a Stored File", Scan.
Memory is full. Do you want to store scanned file?	Because there is not enough free hard disk space in the machine for storing in the Document Server, only some of the pages could be scanned.	Specify whether or not to use the data.
Memory is full. Scanning has been cancelled. Press [Send] to send the scanned data, or press [Cancel] to delete.	Because there is not enough free hard disk space in the machine for sending by e-mail while data is being stored in the Document Server, only some of the pages could be scanned.	Specify whether or not to use the data.

Message

Cause

Solution

Memory is full. Cannot scan. The scanned data will be deleted.

Because of insufficient hard disk space, the first page could not be scanned.

Try one of the following measures:

Wait for a while, and then retry the scan operation.
Reduce the scan area or scanning resolution. For details about changing scan area and scanning resolution, see "Scan Settings" of Various Scan Settings, Scan.
Delete unneeded stored files. For details about how to delete stored files, see "Deleting a Stored File", Scan.

Memory is full. Do you want to store scanned file?

Because there is not enough free hard disk space in the machine for storing in the Document Server, only some of the pages could be scanned.

Specify whether or not to use the data.

Memory is full. Scanning has been cancelled. Press [Send] to send the scanned data, or press [Cancel] to delete.

Because there is not enough free hard disk space in the machine for sending by e-mail while data is being stored in the Document Server, only some of the pages could be scanned.

Specify whether or not to use the data.

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When data transmission fails

Message	Cause	Solution
Transmission has failed. To check the current status, press [Scanned Files Status].	While a file was being sent, a network error occurred and the file could not be sent correctly.	If the same message appears again after scanning again, the cause could be a mixed network, or network settings were changed during WSD scanner transmission. For details about network error, contact your administrator.

Message

Cause

Solution

Transmission has failed. To check the current status, press [Scanned Files Status].

While a file was being sent, a network error occurred and the file could not be sent correctly.

If the same message appears again after scanning again, the cause could be a mixed network, or network settings were changed during WSD scanner transmission. For details about network error, contact your administrator.

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When data cannot be sent because a currently used file is selected

Message	Cause	Solution
Selected file is currently in use. File name cannot be changed.	You cannot change the name of a file whose status is "Waiting...".	Cancel transmission ("Waiting..." status cleared), and then change the file name.
Selected file is currently in use. Password cannot be changed.	You cannot change the password of a file whose status is "Waiting...".	Cancel transmission ("Waiting..." status cleared), and then change the password.
Selected file is currently in use. User name cannot be changed.	You cannot change the sender's name whose status is "Waiting...".	Cancel transmission ("Waiting..." status cleared), and then change the user name.
Some of selected files are currently in use. They could not be deleted.	You cannot delete a file which is waiting to be transmitted ("Waiting..." status displayed).	Cancel transmission ("Waiting..." status cleared), and then delete the file.

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When data cannot be sent because there are too many documents or pages

Message	Cause	Solution
Exceeded max. number of pages per file. Do you want to store the scanned pages as 1 file?	The file being stored has exceeded the maximum number of pages for one file.	Specify whether to store the data or not. Scan the pages that were not scanned, and then store them as a new file. For details about storing files, see "Storing and Saving the Scanned Documents", Scan.
Exceeded max. number of stored files. Cannot send the scanned data as capturing files is unavailable.	Too many files are waiting to be sent.	Try again after they have been sent.
Exceeded max. page capacity per file. Press [Send] to send the scanned data, or press [Cancel] to delete.	The number of scanned pages exceeded the maximum page capacity.	Specify whether to send the data that has already been scanned.
Exceeded maximum number of file to store. Delete all unnecessary files.	Too many files are waiting to be sent.	Try again after they have been sent.

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When the WSD scanner function cannot be used

Message	Cause	Solution
Cannot communicate with PC. Contact the administrator.	WSD (Device) protocol or WSD (Scanner) protocol is disabled.	For details about how to enable or disable the WSD protocol, see "Enabling and Disabling Protocols", Security Guide.
Cannot start scanning because communication was failed.	Scan Profile is not set on the client computer.	Set Scan Profile. For details about how to do this, see "Creating a New Scan Profile", Scan.
Cannot start scanning because communication was failed.	The [Take no action] setting has been selected on the client computer, forcing the client computer to remain inactive when it receives scan data.	Open scanner properties, click the [Events] tab, and then select [Start this program] as the computer's response when it receives scan data. For details, see your operating system's Help.
Cannot start scanning. Check the setting(s) on the PC.	The Scan Profile might be incorrectly configured.	Check the Scan Profile configuration.
Could not send the data because the PC timed out before it was sent.	A time out occurred when WSD Scanner was used. Time outs occur when too much time passes between scanning an original and sending its data. The followings are likely causes of time outs: Too many originals per set. Misfed originals. Transmission of other jobs.	Reduce the number of originals, and then scan again. Remove any misfed original, and then scan again. Use Scanner Journal to check there are no jobs awaiting transmission, and then scan again.

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