Solution:

1Load the sheets the other way up.

2Print the image. Has the problem been resolved?

Yes

Finished!

No

Go to the next step.

3In the 03: [Machine: Paper Feed/ Output] group on the [Adjustment Settings for Operators] menu, set 0301: [Correct Output Paper Curl: 1 Sided: Face Up], 0302: [Correct Output Paper Curl: 1 Sided: Face Down], or 0303: [Correct Output Paper Curl: 2 Sided] to "U Curl Correction Level".

Alternatively, in [Advanced Settings] for the custom paper, select 1311: [Correct Paper Curl], and then specify "U Curl Correction Level".

Select "Large", "Medium" or "Small" to control the level of decurling as required.

4Print the image. Has the problem been resolved?

Yes

Finished!

No

Contact your service representative.