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A paper jam has occurred at the separation claw.
To adjust the following settings, pre-register the type of paper in use as a custom paper. For details about registering custom papers, see "Specifying a Custom Paper", Preparation.
In [Advanced Settings] for the custom paper, select 1245: [Erase Margin], and then check the present value in [Leading Edge] and [Trailing Edge]. Is it lower than 3 mm?
Yes | In [Leading Edge] and [Trailing Edge], adjust the trailing edge margin to make it 3 mm or longer. |
No | Contact your service representative. |
Print the image. Has the problem been resolved?
Yes | Finished! |
No | Contact your service representative. |
