Solution:

In [Advanced Settings] for the custom paper, adjust the fusing heat roller temperature.

<Printing in full color>

Select 1241: [Fusing Temperature], and then decrease the value in [Heat Roller Temp] of [FC] by 5°C.

<Printing in black and white>

Select 1241: [Fusing Temperature], and then decrease the value in [Heat Roller Temp] of [BW] by 5°C.

Print the image. Has the problem been resolved?

Yes	Finished!
No	Decrease the value by 5 degrees in [Heat Roller Temp].

Print the image. Has the problem been resolved?

Yes	Finished!
No	Set [Process Speed Setting] in 1331: [Motor Speed] to [Low Speed].

Print the image. Has the problem been resolved?

Yes	Finished!
No	Decrease the value by 5 degrees in [Heat Roller Temp].

Print the image. Has the problem been resolved?

Yes	Finished!
No	Decrease the value by 5 degrees in [Heat Roller Temp].

Print the image. Has the problem been resolved?

Yes	Finished!
No	Contact your service representative.

After performing the solution, it is recommended to perform the color calibration of the external controller. For details see, Operating Procedure for Color Calibration.