Solution:

In [Advanced Settings] for the custom paper, adjust the fusing heat roller temperature.

Select 1241: [Fusing Temperature], and then increase the value in [Heat Roller Temp] of [FC] by 5°C.

Select 1241: [Fusing Temperature], and then increase the value in [Heat Roller Temp] of [BW] by 5°C.

Print the image. Has the problem been resolved?

Yes	Finished!
No	Increase the temperature an additional 5 degrees in [Heat Roller Temp].

Print the image. Has the problem been resolved?

Yes	Finished!
No	Set [Rotation Interval] in 1244: [Fusing Cleaning Web] to [Most Frequently].

Print the image. Has the problem been resolved?

Yes	Finished!
No	Set 1242: [Fusing Pressure Roller On Before Fusing] to [On].

Print the image. Does this eliminate the problem?

Yes	Finished!
No	Go to the next step.

Adjust the pressure roller temperature.

Select 1241: [Fusing Temperature], and then set the value in [Pressure Roller Temp] of [FC] to 130°C.

Select 1241: [Fusing Temperature], and then set the value in [Pressure Roller Temp] of [BW] to 130°C.

Print the image. Has the problem been resolved?

Yes	Finished!
No	Set the value in [Paper Feed Interval Setting] of 1331: [Motor Speed] to "70 %".

Print the image. Has the problem been resolved?

Yes	Finished!
No	Contact your service representative.

Increasing the value in [Rotation Interval] of 1244: [Fusing Cleaning Web] will shorten the replacement cycle of the cleaning web.
After performing the solution, it is recommended to perform the color calibration of the external controller. For details see, Operating Procedure for Color Calibration.