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Solution:

1In [Advanced Settings] for the custom paper you are using, select 1232: [Fusing Temperature], and then increase the value in the following corresponding settings by 5°C.

  • [BW/FC/FCS]

    [Heat Roller Temp]

  • [FCS]

    [Heat Roller Temp: Clr/Sp], [Heat Roller Temp: White]

  • [S]

    [Heat Roller Temp: Clr/Sp], [Heat Roller Temp: White]

  • [BW/FC/FCS: Fuser Setting HQ]

    [Heat Roller Temp]

  • [FCS: Fuser Setting HQ]

    [Heat Roller Temp: Clr/Sp], [Heat Roller Temp: White]

  • [S: Fuser Setting HQ]

    [Heat Roller Temp: Clr/Sp], [Heat Roller Temp: White]

2Print the image. Has the problem been resolved?

Yes

Go to the next step.

No

Repeat Steps 1 and 2.

If the problem persists even if you increase the value to 200°C, contact your service representative.

3Is the paper curled?

Yes

Go to the next step.

No

Finished!

4In [Advanced Settings] for the custom paper you are using, select 1321: [Correct Paper Curl], and then adjust the degree of decurling.

To correct curls facing up, specify "U Curl Correction Level".

To correct curls facing down, specify "П Curl Correction Level".

5Print the image. Has the problem been resolved?

Yes

Go to the next step.

No

Repeat Steps 3 to 5

If the problem persists, contact your service representative.